Interview
Bootstrapping Lessons From 37 Signals — The Jason Fried Interview
on Dec 30, 2008 - 3:20 AM PSTThe full program
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A few lessons from this program
Over a million people use the web-based applications that 37 Signals built. Many of them are paying customers. So I called up the company’s co-founder, Jason Fried, and asked him to teach us how 37 Signals does it.
Here are some of my notes from the interview.
You don’t need money
Lack of money, Jason says, forces you to focus on building something that works. It forces you to find ways to earn money, instead of amusing yourself with projects that are just fun or interesting.
Become a teacher
Teaching is 37 Signals’s marketing. It’s what get helped them build the audience that uses their products and generates their revenue. Jason says his company thinks like the top chefs who know that teaching on TV enhances their reputation and builds a following.
Get a voice
37 Signals has one of the most respected blogs in the business, but you don’t have to be a blogger you just need a voice. Find your medium–audio, video, whatever–and let your voice be heard.
Charge for subscriptions
Too many internet entrepreneurs are afraid to charge their users. If 37 Signals didn’t get any new users this month, it would still have revenues because its business is built on a subscription fee.
Be well-rounded
37 Signals hires people who are more than “just programmers,” or “just designers,” or “just” anything else. Jason says that people who cultivate non-work interests can bring in new ideas can bring in new ideas from outside their industries.
Thank you Melvin Ram for introducing me to Jason and suggesting this interview!
Do you have any bootstrapping tips? Tell me by email or in the comments.
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December 31st, 2008 at 2:05 pm
great interview from a highly admired company. Jason is right, you don’t need a bunch of VC money to get started. Find the most basic, low upfront investment to get started. Today with the internet, the barriers of entry to get your business running are so low. Also, teaching people is key, our business has taken off because we focus on teaching customers about the various applications of the products we sell.
January 2nd, 2009 at 6:00 am
Thank you for your information.
May I link to your site.
January 6th, 2009 at 10:13 am
as usual great interview
January 14th, 2009 at 1:39 am
I have used BaseCamp for over a year now and always wonder how they build this company. Thank you for the interview, there was very helpful info.
April 6th, 2009 at 7:43 pm
Hi Andrew,
I did not download it yet (i am still listening to the others videos!!) But I wanted to make a quick comment about this issue:
Since:
1- You teach people by providing these GREAT materials
2- You provide a great summary of the material in your intro.
Why don't you follow 37 Signals advice and CHARGE for the full program? I am not sure if people realized the quality of the materials you have here but you could easily charge for this. Even people won't buy the full program, they still get value from the great summary you provide. That summary is also a hell of selling point!
BUT
Now of course it real depend on your mission in life and it seems that you are more interested in helping (teaching) entrepreneurs realize their dreams. Still people (who never saw any of the materials) should not have the impression that just because it is FREE it is not worth it or it is crap.
In any event, I need to watch the all program and I may comment further when I know what I am talking about!
Thanks.
Mo.
April 6th, 2009 at 7:56 pm
Mo, you're 100% right to say that.
I'm trying to add a payment system to this site. I'm actually wresting with
a membership plug-in for WordPress, but I'm having trouble getting it to
work.
I don't expect it to be a huge money-maker, but once I charge for the full
programs, they'll have a higher perceived value.
Thanks for asking. If I can get this working, remind me to send you a free
membership to thank you for all your input.
April 6th, 2009 at 8:19 pm
You are under 100% welcome!
Mo.
July 27th, 2009 at 1:43 pm
I'm Interested in your thoughts.. Does 37signals or E-myth have the right philosophy for business start-ups today? http://www.purlem.com/blog/?p=38
August 21st, 2009 at 3:54 pm
[...] Yesterday I took the time to listen to Andrew Warner’s interview with Jason Fried over at mixergy (highly recommend mixergy by the way, it has replaced This American Life as my preferred gym [...]
September 7th, 2009 at 6:36 am
Hi Andrew, I really appreciate what you do here and am becoming a really big fan of Jason Fried and 37signals, I love how down to earth Jason's philosophies are.
I'm a freelance web developer and I'm spending my time developing my business skills so I can live on my own terms. I have lots of experience with wordpress and I'd be very keen to help you get a payment system going, to show my appreciation. Let me know how I can help.
September 7th, 2009 at 1:01 pm
Thanks for this Jake!
Are you free for a call this week? How's 2:30 PM Pacific on Tuesday?
September 7th, 2009 at 1:36 pm
Hi Andrew, I really appreciate what you do here and am becoming a really big fan of Jason Fried and 37signals, I love how down to earth Jason's philosophies are.
I'm a freelance web developer and I'm spending my time developing my business skills so I can live on my own terms. I have lots of experience with wordpress and I'd be very keen to help you get a payment system going, to show my appreciation. Let me know how I can help.
September 7th, 2009 at 8:01 pm
Thanks for this Jake!
Are you free for a call this week? How's 2:30 PM Pacific on Tuesday?
January 8th, 2010 at 11:22 pm
[...] Lessons from 37Signals.com 37Signals.com Founder Jason Fried thinks most content creators are crazy for not charging for their [...]
May 11th, 2010 at 3:01 am
Short Version: There are two kinds of people in the world: those who will wear Vibram Five Fingers shoes and those who won’t.wearing a pair of Discount vibram . Will make you have a unique experience of walking.which are a series of
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August 18th, 2010 at 3:32 am
[...] that I ran into a Mixergy interview where 37signals founder, Jason Fried, talks about their free plan (6:00 into the interview): “… The majority of the revenues for our products come from [...]
October 5th, 2010 at 4:28 am
[...] ¿Notáis la diferencia? Adiós a los planes gratuitos: se destaca un plan “intermedio”, pero se ofrece un plan básico de precios, y eso hizo que las ventas se dispararan, tal y como explicaba el fundador de 37signals, Jason Fried en una entrevista con Mixergy: [...]
November 14th, 2011 at 7:38 pm
[...] Jason Fried of 37 Signals believes that a bootstrapped business is better than a VC-funded business because it forces you to focus on building something that works. There’s nothing like having to make payroll to focus the mind on meeting customer’s needs. Jason shares other bootstrapping tips, like teaching for free customer acquisition and selling subscriptions instead of one-off products. [...]
November 28th, 2011 at 10:48 am
[...] thenI ran into a Mixergy interview where 37signals founder, Jason Fried, talks about their free plan (6:00 into the interview): “… The majority of the revenues for our products come from people [...]