A few lessons from this program
Here’s some of what I found out.
The subtle influence
(MT) hosts web sites that internet companies consider authorities. If you look at sites like TechCrunch and Mashable, you’ll see the (MT) logo. In his book Influence, Robert Cialdini said that authority is one of the most powerful persuasion tools because it’s so subtle. Without feeling like they’re being sold, people instinctively follow authority.
In person
I kind of pushed Jason about this point. I wanted to understand why a tech company would spend so much money to fly its people to events. Wouldn’t it be more efficient to use online ads to acquire customers? He helped me realize that the reason people bond with (MT) is because they’ve seen them at conferences or had a beer with them at an event.
Sponsor
I saw the (MT) guys at the TechSet party at BlogWorld. Their logo was up on the wall and they were being ushered around like rock stars. Sponsoring events has its privileges.
Bring the brains
Most companies seem to send their sales people to conferences. These are the guys who know how to buy you a beer and smile, but they don’t know squat about the product. Jason told me that his company sends passionate tech people out to events. If you have an issue with your site, they’ll give you some live tech support over a beer.