Before we get started, have you seen these? Here’s a box right there on
Wistia, here’s another box on InDinero’s website. They’re all over the
place. They’re from this company, Olark; here’s another one. The reason
these companies have the box up on their website is so their customers can
have chats with them in real time.
Now, imagine what a confused customer is going through, and the frustration
they’re having with the website. Then, boom! They have the ability to chat
with the founder, with someone at the company who cares and can help them.
Beyond solving their problem and giving you a way to help your customers,
it’ll also give you insight into what your customers are going through when
they’re on your site in real time. Olark. I’m making you aware of them so
that you’ll add them to your website and be able to give your...