Help Scout: How Does A Founder Find A Startup Idea That Can Get Some Traction? – with Nick Francis

Nick Francis, Help Scout, B2B, Bootstrapping, Customer Acquisition, SaaS (software as a service)

How does a founder find a startup a idea that can get some traction?

After trying several ideas, which you’ll hear about in this interview, Nick Francis hit on Help Scout, software that offers a simple, straightforward way to provide customer support and now is getting a lot of traction with it.

I invited him here to talk about it.

Nick Francis

Help Scout

Nick Francis is the co-founder of Help Scout which is a simple, straightforward way to provide excellent customer support.

 

Andrew: Coming up, why do you think founders reveal their revenue here on Mixergy? Check out I think question number 2, maybe question number 3. You’ll get the answer right there.Also, what happens if you’re the kind of person who has a strong vision and you hear everyone tell you, you should validate your vision, get some feedback but it just doesn’t feel like your way of doing things. Check out today’s guest. He had that approach. See what happened to him.

Also, what’s the best feedback that a CEO can get about how good a job he’s doing as a CEO, how good a manager he is. Do you ever wonder that? I mean, you probably give your team feedback. How do you get feedback from your team? Well, towards the end of the interview, today’s guest is going to tell you how he does it and I think it will surprise you and hopefully be very useful. Check that out. All that and so much more coming up.

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