Andrew: Before we get started, this interview is sponsored by Freshdesk. That inhale, exhale thing is my way of trying to get you to remember that it’s Freshdesk. What is Freshdesk? Well, if you’re at a place where you’re starting to get so much email and so many tweets and so many Facebook messages from your customers that you can’t really handle it, do something about it now. Don’t get to a place where you hate your customers because they’re bombarding you with too many messages. Create a system that allows you to respond to them with sanity. That’s why I love, and recommend that you try out Freshdesk. In fact, I’m going to give you 30 days for free with Freshdesk.
What’s great about Freshdesk? Well, let me show you a few features starting with this one. This self-help center, this will help you answer your customers questions, you know the ones, the ones that keep coming to you over and over again. This allows you...