Before we get started, have you seen these? Here’s a box right there on Wistia, here’s another box on inDinero’s website. They’re all over the place. They’re from this company, Olark. Here’s another one; and the reason these companies have the box up on their website is so their customers can have chats with them in real time. Now imagine what a confused customer is going through and the frustration they’re having with the website, and then boom! They have the ability to chat with the founder, with someone at the company who cares and can help them.
Beyond solving their problem and giving you a way to help your customers, it’ll also give you insight into what your customers are going through when they’re on your site in real time. Olark, I’m making you aware of them so that you’ll add them to your website and be able to give your customers incredible support, and so you can learn from them. Once you hear...