Andrew: Before we get started, I want to tell you why I keep urging you to use KISSInsights. Haven’t you noticed that one of the big ideas that keeps coming up in my interviews is the need to ask your customers and users what they want instead of imagining that you know? Now, when you add a survey to your website, isn’t it true that hardly anyone fills out your survey, and people who do fill it out aren’t necessarily your typical users? Well, what KISSInsights does is give you surveys that are so easy to fill out that your users will actually complete them. Here’s a screenshot of how I use KISSInsights. You can use it for free right now, just go to KISSInsights.com.
Next thing I want to show you is the phone number at the top of DNAmail.com. When you have trouble with your email and it’s costing your business both money and reputation, how frustrating is it? Who can you call at those moments? If you use DNAmail, you’ll have a phone number you can...