Turn a product from a nice-to-have to an essential

Arvind Jain, Glean

Arvind Jain noticed a problem that so many founders running a remote team can relate to.

Here’s the scenario: a person on your sales team wants to know what new features are in the product pipeline. They need the answer to close a sale, but the answer is buried in a Slack channel, or a Google Sheet, or somewhere else.

Well, Arvind created a product to solve that problem with Glean, which helps employees find the information they need at work.

I want to find out how he did it.

Arvind Jain

Glean

Arvind Jain is the founder of Glean, which helps employees find the information they need at work.

Andrew: Hey there, freedom fighters. My name is Andrew Warner. I, uh, do these interviews for entrepreneurs, with entrepreneurs. And I wonder if you’ve had this problem as an entrepreneur yourself, maybe you have something like this. Someone on my team said, Hey, Andrew, what’s the criteria for being interviewed.

Don’t why are you asking me? It’s it’s it’s in a Google doc. I wrote it already. I, I put it into our guide. Fine. I’m not going to say that. Cause that’s a jerky thing to say. And I went and I looked in the guide myself for it. And then I ended up spending like 15 minutes fricking looking forward. It turns out it wasn’t in the guide.

It turns out it was on our website and I understand why they would struggle, but I don’t want to struggle looking for that. Well, joining me today is an entrepreneur who used to work at Google, who says, you know what? This is a search problem. I’m equipped to...

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