Disclosure: KISSInsights sponsors my video interviews. (But this isn’t a paid post.)

I’m finding that sometimes even a good survey doesn’t generate enough useful feedback. I like how Savings.com uses KISSInsights to ask users if they’d do a a 10-minute phone call or IM chat so they could give more feedback.

Smart.

Here’s a closeup of what they do with KISSInsights. I’m not crazy about the wording of the question, but I love the approach.