Master Class:
The obstacle is the way
(How to turn trials into triumphs)
Taught by Ryan Holiday of Brass Check Marketing

Master Class: The Obstacle is the Way


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Transcript

Andrew: You know how as entrepreneurs we keep facing obstacles? Lack of money, a developer we work with suddenly quits, our idea doesn’t work out, we’re too short, or in my case, very handsome, all these obstacles just get in our way constantly. Well that’s what this session is about. It’s about how to turn your trials into triumphs.And to lead us we’ve got Ryan Holiday, he is the founder of Brass Check Marketing. And the session is going to be based on his book which is called, “The Obstacle Is the Way.” We pulled out some key ideas from the book which we’ll be talking about throughout the session. Ryan, thanks for leading us.Ryan: Yes, it’s good to be back.Andrew: I want to understand the problem and as tough as it is for me to be too handsome…

Ryan: Sure.

Andrew:…or some of those other challenges that I brought up earlier, the British had an even bigger challenge. And in the form of the Germans’ use of a new form of warfare in World War II. What was that?

Ryan: The story I tell in the book is this idea of – well I talk about it in two ways. We talk about the Blitzkrieg and then are you talking about specifically the North African desert?

Andrew: Yes, the Blitzkrieg was huge.

Ryan: Sorry, you cut out for a second. Can you hear me?

Andrew: I was talking about the Blitzkrieg, lightning war.

Ryan: Yes, sure. So what happens in World War II is that the Nazis unveil this tragedy known as the Blitzkrieg, which is essentially this lightning attack by using mostly tank and other mobile, sort of, forms of warfare, that is designed to catch the enemy not only off guard but sort of overwhelm it with speed and force in a very short amount of time. And it’s designed to sort of create a break in the enemy’s lines that forces them to scramble.

And what I talk about is shortly after the invasion of Normandy Eisenhower, he’s lead up to this point what is the largest amphibious invasion in military history. But slow going allows the Germans to wage this counter offensive. It’s 200,000 men. It’s 13 divisions. They’re threatening to essentially throw the allies back into the sea, which is the worst place you would want to be if you’re trying to retreat.

Basically the entirety of World War II rests in this moment, and there’s this magnificent scene. Eisenhower, he assembles all the generals into a conference room in Malta and he says to them, “The present situation is to be seen as one of opportunity for us and not disaster.” He says, “There will be only smiling faces at this conference table.”

And the reason he says that is for the first time an allied general sees the fatal flaw inside the Blitzkrieg, which is that it’s basically putting all your eggs in one basket, right? By charging ahead, not worrying about your flanks or your supplies, you are charging head first into a net. And Eisenhower realized that if the allied troops bent instead of breaking, if they sort of allowed this and they circled around it, they would capture something like 50,000 Germans in this net. Patton, he says, “It’s like they’ve just stuck their head in a meat grinder.”

And so up until this point the Blitzkrieg had been undeniably effective. It worked time and time again because the enemies always saw it as being overwhelming, as being intimidating, and they broke. They broke discipline. But what Eisenhower was able to do was see it not just objectively, but almost optimistically. He built a strategy in response to it that created what was known as the Battle of the Bulge, which was ultimately one of the most decisive allied victories in World War II.

And so for me this is a metaphor, right, because in our own lives we face these obstacles. It looks like a competitor is about to move into our space, they’re way bigger than us. Someone comes charging at us. Our first instinct is to get out of the way, to dodge it, to assume we’re more or less fucked, right? But it’s not. And if you can hold your ground and see objectively what is in front of you, you can often find the weakness inherent in that position of strength. And that’s what Eisenhower did if that answers your question.

Andrew: Okay. It does answer my question. And I was kidding earlier when I said too handsome. Because frankly, design has always been a challenge for me here on Mixergy, and I hired a stylist to help get me dressed. And I found someone, finally, to help me with the design of the interview, the layout here, of our conversation. But, I find that I have modern day problems.

And as I was looking at your book and going over what we’re going to be talking about today, I see historical references to Rockefeller. References to big stars like George Clooney are coming up. How does their challenges relate to my every day problem of someone else about to start an interview program that has more money than me, has a big studio? Or someone who’s listening in my audience who has a challenge who can’t afford to pay their developer what they’re worth, and their developer’s working part time and they can’t get as much work out of them as they need?

Ryan: Sure, it’s interesting. So I based this book on an exercise or the thoughts of Marcus Aurelius, the Roman emperor. And I think you read this book, you read what are essentially the private thoughts of the most powerful man in the world, written in about 170 A.D. And what you are struck by is how relevant the thoughts of this man writing 2,000 years ago are to the problems that we face.

And there was actually one passage that he writes in there where he’s talking about the problems faced during the reign of the emperor Trajan, who came well before Marcus Aurelius, and how similar the problems that Trajan faced were to the problems that Marcus Aurelius faces. You extrapolate that out, the problems that you and I face, the problem that President Obama is facing right now, are more or less the same timeless human problems: not having enough money, not having enough time, being stressed, being over worked, being over-burdened, facing bankruptcy, facing conflict, facing heartache, facing loss.

We all face these more or less same problems. Yes, the manifestation of them changes. For them it’s a shortage of gold coins. For you it’s a shortage of access to a line of credit. Whatever it is, right? The details change but more or less we are human beings who are dealing with the same problems that we have always dealt with.

Andrew: I see.

Ryan: And so I wanted to focus on sort of objective historical problems where there was not much controversy and there was not much argument. So if you’re sitting there telling me that you’re having a problem with your developer, I’m going to tell you what you can do about it. And then you’re going to go, “Oh, no. But my problem is different because it’s this. And then I’m not going to be able to do that.”

I wanted to sort of pick things where there’s no argument. Like what Eisenhower did and it happened, it’s done, it’s clear and it’s inspiring because I would much rather deal with a developer problem than 13 Panzer divisions, right?

Andrew: Right.

Ryan: And so the point is what can we learn from history? What I say about practical philosophy is that, you know, in the last 5,000 years chances are someone faced more or less the same problem that you’re facing right now. And they got over it, it didn’t kill them. And they probably wrote about it. So let’s find what that is and at least incorporate that into our solution, not to say we have to do the exact same thing, but we can certainly learn from it.

Andrew: So you’re going after timeless ideas as opposed to tactics that will only work today and be out of date tomorrow?

Ryan: Yes, exactly.

Andrew: Okay. All right. Why don’t we start with them then? Here’s the first one and this is really a timeless idea: control your emotions. There was a time where I mentioned this guy a moment ago. Let’s bring him up on the screen. This is John D. Rockefeller. We think of him as being one of the most successful entrepreneurs of all time, but he was around in 1857. What happened in 1857?

Ryan: Yes, so 1857, shortly before 1857, Rockefeller gets his first job. He’s 16 years old. He’s a sort of aspiring financier. He’s a bookkeeper. He wants to be an investor, right?

Andrew: Okay. And his first job is an assistant bookkeeper.

Ryan: Yes, he’s making 50 cents a day, right?

Andrew: Okay.

Ryan: And the panic of 1857 strikes. It’s a crippling national depression, probably one of the worst that America has ever faced. It actually originates in Ohio where Rockefeller is based. It’s pretty much the worst thing that can happen to a kid who just got his first job in finance. But Rockefeller, he later said, “I was inclined to see the opportunity in every disaster.” And that’s what he did. He actually used this moment in time, this financial panic as his sort of college education in the market.

So he sits down. He watches what everyone else is doing; he sees the mistakes that seasoned investors are making. Because he basically has no money in the market, he’s able to be objective about it. He’s able to see how disastrous emotional reactions can be to market fluctuations, the problems that it causes. And then crisis after crisis in his life he’s able to apply these lessons because of instead of freaking out, instead of quitting or running away and getting another job, he was able to see this all objectively. So the first part of the book to me is about controlling those perceptions, controlling those emotions so we can both understand and learn from whatever situations we find ourselves in.

Andrew: Okay. Was there a time in your life where you felt like you’re disaster striking, and you wanted to lose control, wanted to lose your emotions?

Ryan: Sure. All the time. It’s funny, you know, I talk about one of my favorite examples of controlling your emotions. I talk about sort of space training, right? As they train the first set of astronauts, it wasn’t so much their ability to fly aircraft that qualified them for, you know, the Apollo missions. It was their ability to regulate and control their emotions.

Andrew: Yes.

Ryan: To not hear a bunch of alerts and then start hitting random buttons and blow themselves up. That’s basically the main skill they were looking for in these astronauts. And so I really liked that, and I was thinking about all the problems that I’ve made worse in my own life. You know, someone sends me a nasty email. I want to respond, I want to get angry, I want to tackle, you know, a superior about it. I want to fight back against them.

When really what I realized early on when I was working at a large company, I was the Director of Marketing at American Apparel, I realized that there would be these emails that I would get. And if they would make me so upset, and then I thought for a second, “What if I never saw this email?” Like, what if I accidentally deleted it or I didn’t read it? How much different my life would be, right? The conversation would resolve itself or sputter out.

And I wouldn’t be upset and I wouldn’t be angry, right? I would just not know that this potential trigger had been pulled. And it’s what got me thinking, I can just have that reaction and not respond. I don’t have to read it and freak out. I can read it and not do anything about it. And it’s funny I read that stuff about NASA and I included it in the book. And a few weeks ago, Chris Hatfield, the astronaut, he did a [???]. And he was joking that in space there’s no problem that a human can’t make worse.

And I think that that’s what you want to think about with your emotions which is okay, something happened. It’s an objective event outside you. Can you not make it worse with an overreaction? Can you not make it worse with your emotions, either being upset, being hurt, being surprised, you know, being resentful? Can you not make it worse with your emotions? Like, the other cliche is the first rule of holes is to stop digging. Well, that’s the first thing our emotions do usually, is dig us into a deeper mess than we were already in.

Andrew: Okay. All right. First idea we talked about is controlling your emotions. Not allowing them to get away from us. Let’s go to the next one which is to use the obstacle against itself. You give the example of how this man did it. Let me bring up Gandhi. What was the obstacle that he came across?

Ryan: Well, it’s interesting. You have Gandhi who was, you know, an educated, incredibly smart man. But he had essentially no resources, right? And there he is. He’s facing the imperial British Army, the most successful largest army on earth, right? And he somehow manages not only to defeat them, but they defeat themselves because of the position that he put himself into. So I think what a lot of times we do we find ourselves over-matched in a particular position or a particular conflict; we try to imitate the people that we are competing with or that we are challenging. We try to do what they do.

And it’s very problematic to come at people in their own strength. So what Gandhi did was not challenge the British militarily, he challenged them politically and ethically. And he used essentially the size and the strengths of the British Army against himself. He challenged them and put them in positions where they would have to use force against a significantly weaker enemy that caused them to lose the moral high ground. What he would do continually, whether it was the march to the sea.

Andrew: Why did he do the march to the sea?

Ryan: Salt March.

Andrew: Here, that’s what we’re looking at, right? I pulled it…

Ryan: Sure.

Andrew:…from this site. The Salt March. Why did he do the Salt March?

Ryan: So basically what Gandhi did was that he identified a completely bankrupt part of British policy which was essentially the tax on salt, right? His argument was put many people in poverty, prevented people from being self-sufficient and made them dependent on the colonial British.

Andrew: Mm-hmm.

Ryan: So he said look, we’re going to march to the sea. We’re just going to collect our own salt. It wasn’t actually a replacement. It was a symbolic gesture. We’re going to march to the ocean, and we’re going to collect salt in flagrant violation of this policy. We’re going to force them to enforce it. The optics of that policy are going to be displayed for the entire world to see. We’re going to incite them essentially to embarrass themselves.

Andrew: Okay.

Ryan: He didn’t say look, we’ve got to raise an army and then we’re going to fight the British in a pitched battle because they would lose. Instead we are going to do something where we look particularly harmless. Where what we are doing is something that people empathize with or sympathize with or basically find no fault in, and we’re going to force them. We’re [??] force their [??] force them to do something that will be indefensible. That’s what he did. He would do that over and over again.

It’s the same playbook that Martin Luther King later executed, which was to sort of lean into the strengths of your enemy. Their…in many cases that’s their numerical and forced superiority, forced them to exercise that in an indefensible and justifiable way and use the media and public perception against that…against that enemy until they eventually have to either change the policy or relent entirely.

Andrew: Okay. So instead of trying to combat them by being exactly like them, which is what most people would try to do, you want to use their power against them. In Gandhi’s case — in the example that you just gave — I think Lord Edward Irwin was the viceroy of India. He had basically two options: one was to go in there and stop them from marching, and the other was to just let it go and hope it peters out and hope it quiets down.

He decided, you know what, if I attack them then it’ll look bad. Like you said, the optics are just not going to be helpful. On the other hand, he said he’d let them go and let them do it. What happened was this big march kept getting bigger and bigger and made a huge statement that backfired on Irwin.

Ryan: Right. Essentially it puts them in what strategists call the horns of a dilemma. You have to pick which one you want to get impaled by…

Andres: See.

Ryan: …and neither of them is pleasant.

Andrew: Okay. There’s good advice right there. Let’s go on to the next big point which is to reverse your perspective. I mentioned earlier that we were going to talk about this man [pause]. This is George Clooney. You use him as an example.

Ryan: Mm-hmm.

Andrew: He was…I didn’t realize that there was a point in his life where he was bitter. I feel like look at how good looking he is and he…

Ryan: Sure.

Andrew: …always was. So what is…

Ryan: Sure.

Andrew: …so what does he have to be bitter about?

Ryan: Did you know George Clooney almost played professional baseball as well?

Andrew: No. I didn’t know that.

Ryan: Yeah. I learned that recently. Basically the story that I tell is one from early on in his career. Like all actors who are just getting started you go out and you go on auditions. Right? And you are usually not successful. I think it’s something we’ve all experienced the equivalent of. We go for job interviews and we feel intimidated. We feel embarrassed. We feel self-conscious. We want to be chosen very desperately. It’s a human emotion in that you go into the room and you basically want to beg for this person to accept you, to tell you that you’re awesome…

Andrew: Yes.

Ryan: …to choose you for the position.

What that forgets of course –and it’s something that you realize when you hire someone for the first time — is that despite all your positions of power and influence, you desperately need to fill this position. When a casting director is casting for a role in a movie, it’s not as if they can’t…they won’t fill the role. They’re like hey, you know what, we’re not going to have a leading man in this movie. By definition they are paid to find someone to fill the spot.

What Clooney realized…Clooney sort of understood that flip and he said to himself okay look, they have a problem. I’m the solution to that problem. So instead of going and groveling or coming at it from a position of weakness, I’m going to understand and empathize where they’re coming from, and I’m going to position myself as the solution to that problem.

What a casting director is looking for is yes, someone who looks good; yes, someone who can do the lines. They are looking for someone who’s going to show up on time every day, who’s going to be dependable, who’s going to be affordable. They’re looking for the perfect person for that role. They need you as much as you need them. That’s what Clooney thought about.

That flip I think is really important about any situation you’re in. What I realized early on in my career as well is that you go around, and you don’t want to get fired. You would never want to get fired from your job. So you endure all these seemingly negative situations because you don’t want to get fired.

But if you thought about it the other way, if you thought about it the other way. If you thought about – so let’s say you do something, you screw up. Now you’re on the edge of getting fired. That would feel like some massive personal failing on your part. You’re a loser, whatever. But if the day before you quit in indignation because you didn’t like your boss, it would be fine, right? You would’ve just left. If quitting a job is empowering, getting fired is not. But objectively they are the same thing.

Andrew: You’re saying in the end you end up in the same place?

Ryan: Right. You don’t work there anymore. That’s all that it means. And so what the stoics talk about is this idea of eliminating the explanation and interpretation of events and seeing them objectively. And you basically flipping your perspective allows you to see those things objectively because you’re understanding that one event can have two very different explanations, and therefore, you logically go, “Okay. They’re all manufactured. They’re not inherent, right?”

And to me that’s something I try to think about in my own life. What is the explanation that I’m bringing to this situation that’s making it either really bad or really intimidating? And what’s a different explanation that I could try that would give me the perspective and the ability to see through the baggage I’m bringing to the table?

Andrew: Here’s one guy who I noticed did that. Oren Klaff is a guy I interviewed a while back on Mixergy.

Ryan: Okay.

Andrew: And he said he did this. He used to walk into investor meetings feeling like he had to beg them for money or be a jester who was going to entertain them so that they would give him money. And he said once he changed his perspective, he just reversed it by thinking, “Well, these people need a good entrepreneur to invest money in. These people need someone who they can bank on, literally.”

Ryan: Right.

Andrew: Then he started to prize himself, and they started to feel like they had to work to get him. And that was a small change in perspective that allowed him to start raising money and it was hugely impactful.

Ryan: Yes.

Andrew: That’s what you’re talking about.

Ryan: Yes, there’s another story I tell about in the book. I don’t tell in the book but it’s something that stuck with me: Ulysses S. Grant, his sort of first experience in battle. He’s hunting this enemy and he’s afraid, he’s afraid. He desperately does not want to meet the enemy in the field of battle because he’s never been in battle. He’s worried what it’s going to be like. And finally, they come to the enemy’s camp, and he realizes that the enemy ran away, that they weren’t there. They hastily made camp and escaped.

And then he realized in that moment that the enemy was just as afraid of him as he was of them. And that’s sort of the whole point. That’s the importance of empathy, the ability to see the same situation from somebody else’s perspective, and understand that it’s not all about you. And often the story you’re telling yourself, even though it’s egotistical in its own way, it’s actually holding you back. It’s actually making your own life more difficult.

Andrew: Let’s go to the big board for the next big idea which is to focus your efforts on what you can control. Who is this guy?

Ryan: Is it Tommy John?

Andrew: Yes.

Ryan: There we go.

Andrew: What happened with him?

Ryan: Yes. Before I tell the story I think it’s very indicative that one of the first things they tell addicts in the 12 Step groups, the first thing they sort of go over is distinction between what we can change and what we cannot change. And the reason is people waste an immense amount of energy, an immense amount of discipline and willpower on trying to change things that are outside of their control. Like, you have crappy parents, they treat you bad. You can wish really hard that you had different parents, but you don’t. These are the parents that you have.

And the part that you can change is how you interact with them. Whether you interact with them. Whether it hurts your feelings. Whether you carry and hold the resentment. Those are the things you can control. And what the stoics did and the stoics repeatedly stress, and I talk about it in the book, is this distinction between the things that are up to us and the things that are not up to us.

And I tell the story of Tommy John because Tommy John is one of the longest playing pitchers in major league baseball. There were these moments in his career that other people would have considered to be either hopeless situations or impossible situations, but he really broke down, you know, is this something that I can change? So he blows out his arm, his pitching arm, and the first doctor tells him, like, “Look, your career is over. A pitcher can’t function without this ligament in his arm.”

And he talks to another doctor who has an experimental idea where they basically take the ligament from his non-pitching elbow and put it into his pitching elbow. This surgery becomes known as, “Tommy John” surgery. The doctor tells Tommy there’s a one in 100 chance that if he gets the surgery he’ll be able to pitch again. And so Tommy goes, “Oh. So you’re saying there’s a chance. Well, I’ll do it.” And he rehabilitates… He gets the surgery, he rehabilitates, and he begins pitching again.

Ironically, he actually becomes a better pitcher after the surgery than he was before. But the point was, getting in the surgery was something he controlled. There was a chance that if he got it, he would improve. It wasn’t an impossible situation, it felt that way, but it wasn’t.

The other story I tell from Tommy is he’s, I believe, 40 years old, and he was cut from the New York Yankees because they said he was too old. They’re almost cutting him out of pity. They’re like, “Look, you’re too old. You don’t want to play baseball anymore.” And he says, “Look, if I show up in training camp….” He says, “If I show up, am I going to get an honest look? Are you actually going to look at me?” And they said, “You shouldn’t be playing baseball. You should quit.” And he said, “Look, do I have a chance of making the team again if I show up and make a good… If I test well at camp?”

And they said, “Yes. Fine. There’s like a one in 100 chance again.” And he says, “Fine, I’m there,” and he trains for months and months and months. He ultimately ends up starting for the Yankees that year, opening day. Because it was something that was in his control. Right? If they said, like, “Look, you’re never going to play again, you’re banned from baseball,” he would have moved on and did something else.

But what he did was, he would focus intensely on these situations where he had a chance. It didn’t matter if he had a sliver of a chance, a tiny chance, what mattered is, did he have a chance.

Andrew:: And he picked being able to play, not in his control, that’s up to them, showed up, completely in his control, so he shows up. That’s what you want us to take away.

Ryan: Right. The effort, the process, that’s what he controlled. The effort. And then whether it worked out or not was outside of his control, but the process was enough, and that’s the distinction that you need to make, and the place that you need to put your effort.

Andrew: All right. On to the big board. The next big idea is to not listen too closely to others, or even to our own doubts, and one of the examples you give is this man and the device that he is holding.

Ryan: Ah, okay. Yeah, you know, I talk about Steve Jobs, he had what… If you read the Walter Isaacson biography, in some ways it’s very critical, and it should be. Steve Jobs was not a perfect individual by any means. But he had what these people call the “Reality Distortion Field,” which, I get. I think they actually mean derisively. But it was this ability for him to see past the boundaries of what other people thought was and wasn’t possible. Right?

So he has an engineer come in, he wants this mouse built a certain way, and the engineer says, “Nope. I’m sorry, it can’t be done. It doesn’t work.” And Steve Jobs says, “Okay, you’re fired.” And then the next guy who comes in his job is to say the mouse is possible, and they work to make that thing happen.

So it sort of goes to what we were just talking about earlier, but I think the problem is we are told over and over again in our lives to be practical, to be realistic, to be reasonable, to listen to what other people are saying. And the problem is, a lot of what other people say or bring to the table has to do with their own baggage, it has to do with their personal beliefs about what is and isn’t physically possible.

That is arbitrary, and Steve Jobs sort of saw through that, and he was notorious for setting these very ambitious goals and deadlines, knowing that is was far better to sort of overreach and try to make something that was perfect, that was flawless. It was beyond whatever capacity people thought that they were capable of. Because that’s better than, you know, trying to be reasonable and then failing at that. Trying to be realistic and failing at that.

And, you know, I think we all have doubts in our lives about whether we can pull something off, but I know, in my experience, I’ve yet to find a series of commitments that I’ve made that I didn’t ultimately end up fulfilling in one way or another. And I am better off for having to have made those aggressive commitments, and then needing to grow and expand to reach them, then I am when I am curbing what I think I am capable of.

I think you see this… Like we were talking about running earlier, before we started the call. You think that your capacity is X, but, objectively, your capacity, your physical capacity, is usually larger than whatever your mind tells you you’re capable of, or vice versa. And if you push past those, that’s when you really test yourself and you find your ability to grow. And so, I think, part of doing great things is having those ambitious goals that force you to reach beyond, maybe, whatever you would be inclined to do if there wasn’t a gun to your head. Like, I find if I sign a contract for a book I’m going to deliver that book, right?

If I’m just, you know, fooling around at my desk, am I going to deliver that book? And am I going to deliver it at that date that I’ve committed to do, that I’m now legally obligated to meet? And so I think deadlines, commitments are super important, and I think the more we can get them to lead us, to be in front of us a little bit, maybe sprint ahead of what we think is possible, the more we’re going to accomplish.

Andrew: I found that myself with running specifically where if I signed up for a marathon, I felt forced to go out and train and to run. And I’ve always completed them one way or the other, even if it meant I had to walk. Like the Vegas marathon I did…

Ryan: Sure.

Andrew:…where I walked it. Seven and a half hours it took me to finish. They stopped doing water support in Vegas. They put the water bottles along the route on the floor for anyone else who wanted them, and I just had to deal with it. But, yeah, you’re right.

Ryan: Yes.

Andrew: All right. Onto the next big idea which is to take action and make your own fortune. And you bring up this guy. How do you pronounce his name? Let me bring him up on the screen for you.

Ryan: Demosthenes. Can you hear me?

Andrew: Yes.

Ryan: Yes, Demosthenes.

Andrew: Yes.

Ryan: The Athenian orator.

Andrew: Okay.

Ryan: So Demosthenes. It’s a fascinating story. It comes from Plutarch, the Roman assayist. But basically Demosthenes he’s born into a wealthy family, but he’s physically disabled. He’s weak and frail. He has a speech impediment. And then I think he’s five or six years old and his parents die, which is terrible. So now he’s an orphan. His parents have died, and he’s basically given these legal guardians who plunder his estate. They steal all the money that he was meant to inherit. This is basically you’re a nine year old, this is like the worst series of events. You lose your parents, you lose your fortune, they neglect your education, you’re basically on your own.

So what Demosthenes decided he would do is he’d seen a great speaker and he was enthralled. And he wanted to become this person. And so his life’s task came mastering the art of oratory. And his other great cause was sort of taking revenge and earning back what had been stolen from him. So you sort of insert this almost movie montage-like series of events.

He decides he’s going to conquer his speech impediment by running and speaking while he’s running. So speaking while he’s out of breath. He practices shouting into the wind to develop his strength of voice. He conquers his speech impediment. He puts rocks in his mouth. And I’m not sure how this actually fixes it, but he puts these rocks in his mouth and he strengthens his tongue and his cheeks and his control over his speaking patterns, until eventually the stutter is gone, too. Then he shaves his head, half of his head.

So he’s too embarrassed to go outside, and he spends every day of the next several years working in an underground, like, I don’t know, war room that he builds for himself. And here he teaches himself the law, he practices speaking, he spends every waking moment of his life preparing for this destiny that he set for himself. Eventually he challenges the guardians in court. He wins in court. They contest it every step of the way. It’s a many year legal battle, but inch by inch he begins to win.

And he makes a name for himself as a speaker and as a lawyer. He eventually wins the case, but what he really won was this career, this calling. He becomes known as the “Voice of Athens.” He’s the greatest speaker in the city. He’s the most knowledgeable of the law. He wins back the fortune, but there’s nothing left. The fortune that he gets is he’s now this powerful and influential politician. You know, I think we all find ourselves in disadvantageous positions we’d rather not be in. Positions that are unfair, you know, given certain disabilities or problems or things we’d rather not have.

And it’s not simply, earlier we were talking about perception, it’s not simply a matter of, like, “Oh, I’m going to look at this as being the glass half full.” It’s not just about thinking that you want it to be better. It’s about taking those steps and actually making it better. About taking action, real action, sustained dedicated persistent actions against your problems and understanding that that’s where the real gains come from.

Andrew: Amazing. I like the idea of a guy who would shave half his head to force himself to feel like he couldn’t leave. To force himself to stay and work for two years until he made it.

Ryan: Right, right.

Andrew: Until he got where he needed to be.

Ryan: You know, I think, not to be flip about it, but today you get picked on, you get screwed over in your childhood. Like, the end of that story as we commonly see it is that the person goes on a murderous rampage.

Andrew: Right. As opposed to saying this is going to be something that can actually be useful. I’ve talked to multiple entrepreneurs who have gone into the basement, not by shaving their heads, not because they put some kind of penalty on themselves if they do, but they’ve said, “I’m going to go into the basement. I’m going to work quietly for a few years and build this thing out.” And ended up doing great.

Ryan: Yes.

Andrew: I see the power of that and it’s so much more useful than going on a murderous rampage.

Ryan: Yes.

Andrew: Not that those are the only two options. Onto the next point which is to start anywhere you can. You give the example of this woman. Let me bring up her photo up here. All right. There it is.

Ryan: Amelia Earhart.

Andrew: Yes, Amelia Earhart. What happened to her when she started?

Ryan: Yes, so, you know, it’s the 1920’s. She’s a female aviator. It’s a very different America; that is this is something that people eagerly embrace. And she finds the things that she is capable of doing are hemmed in by these various constraints and prejudices. And so she gets her, I forget what year, but she gets her first sort of offer that I think any reasonable person in her position would’ve found quite offensive. They’re looking to have the first female flight over the Atlantic, continuous flight over the Atlantic. And the proposition is this: she’s not actually allowed to fly the plane. There’s going to be two male chaperones. She doesn’t get paid, they do.

And basically they’re going to condescendingly treat her as though she is incapable of fending for herself. But someone has agreed to fund this flight and their first pick has dropped out, by the way. So does she want this leftover, declined opportunity that is less than ideal? Does she want to take it. And, of course, what does she say? She says, “Yes.” She says I’ll bite my tongue and I’ll say yes. She flies across the Atlantic. She becomes relatively famous for it and uses that as a launching pad for the rest of her, you know, famous flights, for the platform and the personality she builds.

You know, this was the chapter that I liked writing the most because it was the most personal for me. You know, I left college in 2007. So right during the financial crisis. My class, because I dropped out, my class graduated in 2008, 2009. So at the height of the economic recession from the crisis. And, you know, what I saw most of them do was the opposite of what Amelia Earhart did, right? They all moved back home with their parents. They waited, more or less unemployed, for the perfect job opportunity to come their way.

Meanwhile, you know, a handful of them, I would put myself in this boat, sort of took whatever they could, worked on whatever opportunities were there, and built something. And a bunch of them now ironically are just graduating from grad school, or they went back to school and got their PhD. And they’re still expecting some magical, perfect opportunity to fall in their lap. They’re waiting for Google to call them. They’re waiting for Microsoft to call them or Amazon to come offer and give them their dream job.

And what I want to tell them is, like, “Look, it’s never going to happen. That’s not how it works.” The perfect opportunity very rarely falls in your lap. In fact, a less than perfect, if not objectionable opportunity falls in your lap, you take it, you make the most of it. Then you make the most of 10 other seemingly inferior or frustrating opportunities and then you make your own way from there. And I just love that example from Amelia Earhart.

Andrew: What was it that you took that others would’ve felt like they were too good to take? What’s the opportunity?

Ryan: I dropped out of college for a job that paid me $30,000 a year.

Andrew: What was that?

Ryan: I was working in Hollywood. I took a job as an assistant, literally answering phones at a Hollywood management agency. I was willing to put up with an immense amount of shit because the person who offered me the job told me that I would get direct access from them and instruction from them. And that they would teach me and mold me into someone who could do more than answer the phones. And I was willing – you know?

Andrew: No, sorry. What were you going to say? I want to follow-up, but I want to give you a chance at first say.

Ryan: Yes. Answering someone else’s phone and scheduling their appointments is my worst nightmare. But I was willing to do it because I knew it would lead to something, and I knew that if I could get my foot in the door I would make it into something. And I could’ve waited until I graduated, but I knew that when I graduated I would be in the exact same position. I would just feel more entitled and be more impatient when it came to, you know, paying my dues so to speak.

Andrew: Right. What about then the idea that if you’re answering someone’s phone, if you’re taking the little jobs that people offer you when you have no other opportunities because there are challenges in front of you, that maybe the world starts to see you as a phone answerer…

Ryan: Sure.

Andrew:…instead of a marketer. They start to see you as a guy who goes and gets coffee instead of giving you the opportunities that people who they see with bigger potential.

Ryan: Sure. Two things about that because I think about it a lot. In fact, this guy, he told me. One of the best pieces of advice I ever got was he was, like, “You’re too bad of an assistant to stay as my assistant.” He wants a body to do this job that basically a monkey could do, but you have to illustrate some sort of promise or potential that makes you too good to be a lifer in that position. I quote Andrew Carnegie in the book. He says, “Ideally, your first job should introduce you to the broom.”

And he doesn’t mean you should be beaten with a broom, he means you should understand that you’ve got to start at the bottom. You’ve got to sweep the floors. You’ve got to learn the importance of sweeping the floors and ultimately decide that you want more for yourself. And so I talk about this with my own assistants and with my own employees, is be just good enough that you’re worth betting on. Not so good at the menial task that you’re irreplaceable at them.

Andrew: Okay.

Ryan: Because finding good assistants is very hard. And some people that’s the perfect job for them. Chances are you probably don’t want to be that person. And you don’t want to be the guy that gets coffee. You have to work twice as hard to show that even though I’m getting you coffee, I’ve got good ideas and you should listen to me. But if you’re sitting at home in the same bedroom that you grew up in, waiting for Larry and Sergey to call you and come be an engineer at Google, I think you’re going to be disappointed.

Andrew: Okay. All right. We have big visions for where our companies are going to go, but sometimes we just have to get that first customer really happy, giving them the little things that they’ll allow us to do.

Ryan: Sure. How many people listened to your first show?

Andrew: Ooh, you know what? No one.

Ryan: Right.

Andrew: I don’t think anyone listened. I can’t imagine there were more than ten, seriously.

Ryan: Right. I don’t think anyone read my first articles, you know? But I had to write them. You don’t get an audience because you want one. You get an audience because you’ve earned one.

Andrew: All right. I do remember William Quigley. I took a tape recorder into his office, and he was willing to have a conversation with me. And I recorded it and I don’t think I got ten people on there. It was very frustrating. All right.

Ryan: Is it still up on your site? Can people go back and listen to it?

Andrew: People can go back and listen to it, actually. Yes, it’s still on the site. I don’t even think William Quigley knows that he was my first interview. I was going to speak at an event and I said, “Can I come in and just do a pre-interview with you?” That’s the other thing: pre-interview. So I was going to do a pre-interview with him like my own assistant…

Ryan: Sure.

Andrew:… and record it and post it online. And he was okay with it.

Ryan: Wow.

Andrew: Onto the next and final point which is to have a mission bigger than yourself. I used to know this man as, oh here he is. Who’s this?

Ryan: Is that James Stockdale?

Andrew: Yes. I’ve been pulling articles off of Wikipedia. So it’s a little hard to tell who it is. And yes, it is James Stockdale.

Ryan: And you said what did you used to know him as?

Andrew: Wasn’t he the guy who was the – Ross Perot’s.

Ryan: He was.

Andrew: He was, right?

Ryan: Yes.

Andrew: Ross Perot’s running mate who came across looking like a bumpkin in the debates in the vice presidential debates. But he had this deep, rich history behind him that you talk about . . .

Ryan: Sure.

Andrew: . . . which was what happened to him during the war, in Vietnam.

Ryan: Yes, it’s interesting that we tend to know James Stockdale and John McCain for their political careers, you know, positively or negatively. But that really masks what was utterly incomprehensible heroism, bravery and strength that they showed during Vietnam. And again, whenever you think about the Vietnam war, James Stockdale, he’s shot down, he’s a fighter pilot. He’s a Navy commander. He’s flying a mission over Vietnam and he’s shot down.

And, you know, a lot of the people that I talk about in this book understood stoicism, but maybe not explicitly so. They didn’t actually study it. Stockdale had been given a copy of Epictetus, who is one of the great stoic philosophers. Literally as he’s parachuting down from the wreckage of his plane into what will certainly be a enemy capture, probably very strong interrogation, definitely torture, and possibly even death, he says to himself, “I am leaving the world of technology and entering the world of Epictetus.”

What he meant was my stoicism is going to come in handy in a North Vietnamese prison camp. Stockdale, as he’s parachuting down, he’s not thinking of himself. He’s thinking of the fact that as the highest ranking American POW, he will be in a position to lead the men who up until this point had been more or less leaderless in this camp.

He comes down, and he becomes this immense source of strength for the other men. He’s basically the leader that they needed. He used this all maybe in one of the worst things that you can imagine. He spends seven and a half years in this prison camp. He’s tortured. He’s beaten. He’s placed in solitary confinement. He uses this as an opportunity to provide moral support for the men that he is now responsible for.

Andrew: He is going through here. Look, this is a photo of him at the time. He is going through hell on earth. He says his mission will be to help other people instead of trying to deal with it himself.

Ryan: Yeah. At one point, and this is obviously an extreme example, he goes to kill himself. He attempts to kill himself not because he wanted the pain to end, but he wanted to send a message to his captors that he would not be broken and that they could not use him against the United States.

Actually, it’s funny. I just said the United States. The soldiers could actually speak to each other. They had this language of hand signals and movements. He would remind the other soldiers, he would say U.S. Not for U.S.A., or United States, but for unity over self. It was this idea of what we’re going through is hellish, and awful, and completely unacceptable by even the most liberal interpretation of the Geneva Convention. But we have each other and we have a responsibility to each other and to our country that’s going to allow us to endure this. We’re going to think about what other people are going through rather than our own problems and our own situations. That’s what’s going to give us the strength and fortitude persevere through this situation.

I mentioned John McCain earlier. John McCain was in the same prison camp. People don’t understand this or they don’t know this. John McCain’s father was a theater commander. He was an admiral also in the Vietnam War. When the North Vietnamese realized this, they offered to allow John McCain to leave the camp.

Normally the way it works is when you’re a POW, it’s sort of first one in, first one out. You would leave, you would get freedom exchanges over time based on your place. They realized that they have the commanding admiral’s son in captivity. They want to use this as a weapon. They want to embarrass the United States by inveighing or applying pressure on John McCain to get him to abandon his fellow prisoners and leave early.

John McCain, he actually refuses to do this. John McCain was tortured in a Vietnam prison camp, and that’s more than most of us will ever go through. But John McCain willingly endured that torture so someone else could leave first and so he would undermine the other men and women who were not as privileged as he was. To me, that’s just so incomprehensibly brave and stoic as to almost be without description.

Andrew: That’s the answer, then. When we’re going through trouble, instead of saying I only have to deal with this because I have to first heal myself, see if there are other people who we can help, or find a mission, any mission, bigger than our own current circumstances.

Ryan: Sure. Look, you’re an entrepreneur and you’re having trouble with the company. You’re stressed and you’re overwhelmed. You can think about how this affects you financially. You can think about all the problems that it’s causing for you, whether it’s stress in your marriage, or your life, or it’s just more than you signed for.

Or you can think about all the employees that you brought onto this business that are dependent on you for their livelihood or the customers who depend on your business to do what they do. Or in your case or in my case, our readers and fans who consume our work. It’s that ability to think of something a little bit larger than yourself that allows you to find something within yourself that maybe you didn’t know you had, and to give that little bit extra.

Andrew: The other thing I just recently found out as I was prepping for this session, is James Stockdale’s middle name is Bond. James Bond Stockdale.

Ryan: Really?

Andrew: Yea. It’s on Wikipedia so it’s got to be true. I’m zooming in a little too much.

Ryan: Of course.

Andrew: There it is. All right. The book is, “The Obstacle is the Way”. We covered a bunch of ideas from the book here in the session but obviously in a small session we can’t cover all. Follow-up, just grab it from anywhere. There it is. The Obstacle is the Way. Thank you so much for doing this session with me.

Ryan: Yea, of course. It was great.

Andrew: You bet. Thank you all for being a part of it. If you got anything of value, find a way to say thank you to Ryan. Ryan, what’s a good way for them to do that?

Ryan: You can just email me. It’s ryanholiday@gmail.com. It’s funny, you know, I did this for the growth hacking book and your readers really do email. It’s amazing. I’ve had some good conversations.

Andrew: You know what, you’re surprisingly easy to contact

Ryan: There’s worse things in the world than having people who like what you do email you and talk to you about it. And I think although obviously I’m very busy and have stuff going on, I think I’ve benefited from that relationship because it tells me what my readers and fans and my potential audience actually need, want and are struggling with. So that line of communication has been very beneficial and important to me.

Andrew: I tell people to do that all the time, not enough people take me up on that opportunity. I can’t tell you how many people I met that way. I’m about to, tomorrow, I’m going to go see Noah Kagan in a mansion in Napa that he rented for the week. He invited me to come by and say Hi, to hang out.

The only reason he and I connected was a few years ago I read his blog, I got something of value out of it and I sent him a note and as a result he and I became friends and we’ve known each other now for almost a decade.

Ryan: Yea, that’s how it works. We were talking about waiting for the perfect opportunity. No one is going to come force you and Noah to get to know each other. Very rarely is this unsolicited introduction going to flutter into your hands. You have to seize the offensive. In a very minor way, take some initiative, shoot someone an email and you never know what happens.

Andrew: You know I just realized actually, he thanked me. I commented on his site and he did something that no one had every done before, he sent me an email saying, “hey dude, saw the comment, thanks for writing on the site” which was unbelievable. So, of course then I stayed in touch with him and then I wrote a post or two on his site back then and we became friends.

Ryan: And you never know what people are going to go on to do. I think a lot of times people are very judgmental. They’re like, “This person’s a loser. I don’t know who they are. I don’t know what they’re doing”. You have a bunch of people that you emailed when they were just random people and then they went on to start this company, or do this thing.

Andrew: One great example is Mike Del Ponte. I got an email from Tim Ferris saying, “Hey, his stuff is really good. The Soma water pitcher that purifies water is beautiful, it’s really good, you might want to have him on.” I say, “yeah, let’s have him on.” I do a quick search and I realize, Mike emailed me back when he had a job working for someone who I interviewed. He said, “can you teach me this interviewing process, what do I do?” And I responded to him back then and he’s gone on to great things and one of those great things is building this company and he came on to do an interview about it. So yea I know what you mean.

Ryan: For sure.

Andrew: All right. Find a way to say, thank you. Really, don’t overwhelm people just find a way to say thank you. I’m going to do it right now. Ryan, thank you both for doing the session with me and my team said please don’t let Ryan go without saying thank you for helping us with Mixergy because you know so many great people that became interviewees here.

And I really appreciate the contribution that you’ve made to my personal mission here by introducing me to people who’ve come on to do interviews, courses and otherwise be a part of the community. Thank you.

Ryan: Awesome. It’s a pleasure.

Andrew: You bet. Thank you all for being a part of it. Bye guys.

DOWNLOAD TRANSCRIPT

Master Class:
How to wake up early
(So you can transform your life before 8 a.m.)
Taught by Hal Elrod of The Miracle Morning

Master Class: Wake Up Early

 

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Transcript

Andrew: This session is about how to wake up early and start your day right. Which I know, I know, might sound like a kindergarten-y topic for a site like Mixergy to cover, so I’ll tell you why I want to cover it. See, when I first started my first business, my first entrepreneurial experience, I was so excited. I don’t have anyone telling me when to show up at work and telling me what to do all day, and it was great.For a while there, I kind of slept in a little bit, worked late. Then I slept in a little bit more, worked late. Then I realized, whoa, my hours are turning upside down and I’m not being more productive at night because I’m feeling bad for missing so much of the day, and that spiral kept me from being as productive as I needed to be. Without a boss getting me back in shape, I was in trouble.I know, having talked to other entrepreneurs, that this can be and is for many people a real issue, and if it’s an issue, we have to address it here on Mixergy. To help us do it, I invited Hal Elrod to lead this session. He is the author of “Miracle Morning”. Let me bring up a website about it, “Miracle Morning: The Not-So-Obvious Secret Guaranteed to Transform Your Life (Before 8 a.m.)”. You can check it out at miraclemorning.com where I think he’s giving away a free chapter or two.And I’ll help facilitate, oh there’s the book right there in his hands. Here, let me bring up your camera.

I’ll help facilitate, my name is Andrew Warner. I’m the founder of Mixergy, where proven founders teach. Hal, you seem to have it together. I actually invited you a while back to Mixergy to teach sales, and it was one of the most popular interviews that I did on the site. You can see it was shared a lot. It was commented on a lot. Was there ever a time when you weren’t so productive, when you couldn’t even wake up?

Hal: Yeah. It was probably the lowest point in my life. It was 2008-2009. I had built a successful coaching business. I had launched my speaking career. My first book had hit number one on Amazon. Things were going well. Just bought my first house, and just bought a brand new car, and met the woman of my dreams, on top of the world.

The U.S. economy crashes, and I know many people watching were probably were affected by that. But the economy crashes, and almost overnight, it felt like I lost everything. My income more than dropped in half. As a result of that, I got deeply depressed. I didn’t want to get out of be in the morning because things just kept getting worse, where it was spiraling downward.

I stopped exercising completely because I was in scarcity mode and fear mode. Where I’d wake up in the morning and I would work until I went to bed at night. Maybe watch a couple hours of TV to veg out, and just rinse and repeat, and do the same process.

I was $52,000 in credit card debt, and I lost my house. All of that went on for about six months, and it was getting worse, and worse, and worse. Finally my girlfriend, who is now my wife, I’m proud to say she stuck around. Today is actually our five years wedding anniversary, believe it or not.

Andrew: You’re doing the right thing by spending it here with me today.

Hal: Totally, totally. She wouldn’t want anything else, right?

Andrew: I imagine.

Hal: No, she’s watching the kids, so, you know, it’s [??] for both parties.

Andrew: It’s cool; we’re recording early in the day, yes.

Hal: [laughs] So she basically sat me down, and it was painful for her to see me, I was really down. She said “Sweetie, no offense, but whatever you’re doing, it’s not really working. You need some help. Why don’t you reach out to your friends and get some advice? You have some really brilliant friends. They love you. They’re not going to judge you. They’re not going to tell anyone.” Because I was a coach, that’s why it was so hard for me. I’m a success coach, and I was failing miserably, right?

Andrew: Yeah, you know what, actually it is hard even for entrepreneurs and tech companies who are supposed to be the people who our customers, our audience, our employees, our friends even trust. If we don’t have it together, then it feels like, “Ooh, this whole mountain of trust that we’ve built will come toppling down.” So we can’t even go and ask other people for help. I get it.

Hal: Yeah.

Andrew: So what did you do? Did you go ask for help?

Hal: My wife said, “Call your friend, John.” John is a CEO. He’s an executive coach. Brilliant young man. In fact, you should have him on your show, John Berghoff [SP]. But I called John, and I said “John, are you sitting down? Do you have five minutes? I really need a friend right now.” I just unloaded.

I told him everything, and how bad it had gotten, and that it just kept getting worse. I was desperate, and I needed some advice on how to turn my business around and get things going, and increase my income.

So I’m sitting there with my pen and paper, ready to take notes. I’m thinking John is going to give me step by step; Hal, do this, this, and this, and your business will turn around, right? That’s what I’m ready for.

Andrew: Yep.

Hal: And I finish unloading on him, and he says “Okay, buddy. Hey man, I’m sorry to hear that. Are you exercising every day?” And I’m quiet for a second, and I go what the hell does that have to do with anything? Are you listening to me? I’m envisioning him, like, playing on his phone. That just seemed like a no answer answer…

Andrew: Right, like he’s not even paying attention to you and he’s just asking you about exercise. Meanwhile, your credit card company cannot take exercise as payment for your debt, yes.

Hal: Exactly. I said John, I’m not exercising. I can barely get out of bed in the morning, man. You know, no, I’m not exercising at all. What’s that have to do with anything?

He said, Hal, if you’re not exercising every day you’re not getting the blood and oxygen that your brain needs for you to think clearer, and you’re not releasing the endorphins that will help you feel better so that you can make better decisions, better choices, have more clarity and more energy and take more action. He said Hal, I know you’re a sharp guy, I know you could turn this around, but not if your physical, mental, and emotional state is down in the dumps. I saw some merit to that.

Andrew: Okay.

Hal: He said why don’t you go for a run tomorrow. Grab your iPod. Listen to something positive. Go listen to some Tony Robbins or some Jim Rohn [SP] or some kind of audiobook, and get some idea…

Andrew: I’m sorry to interrupt. Let me ask you this, though. This is going to be about waking up in the morning, not about exercising, right? What does waking up in the morning have to do with exercise, or vice versa?

Hal: Great question. I’m on my run and I have an epiphany. I listen to a quote from Jim Rohn that changes my whole life.

Andrew: Okay.

Hal: It becomes the catalyst to transform things and leads to the morning that we’re going to talk about faster than I ever thought possible. It’s this quote, “Your level of success will seldom exceed your level of personal development.”

So, Andrew, it hit me. We all want level ten success. I wanted level ten success in my business, my life, my finances. But, my level of personal development was at a two. That’s the disconnect, I think, for most people is we want this, but we’re not becoming the person that can easily create, and attract, and sustain the level of success that we want.

Andrew: Okay.

Hal: I ran home and I decided I’ve got to dedicate an hour a day to not just reading a book or doing a little this or that. I’ve got to research what are the most powerful personal development practices. Then, the challenge was when am I going to do them. I realized the only time that I had was if I were to wake up an hour earlier.

Andrew: Okay.

Hal: That would be 5:00 a.m., and I wasn’t a morning person, though. I was like you. I was an entrepreneur. I could wake up whenever I wanted to. I usually hit the snooze button three or four times, wasted the morning.

I decided if I wanted my life to be different I had to be willing to do something different first. Here was the life changer. That night I did the research. I thought okay, I’ve got six practices, which we’ll talk about today that I identified as the six most powerful personal development practices.

Then, I decided I’d wake up in the morning. That night for the first time in six months of depression I was actually excited to wake up in the morning. I kind of felt like a kid on Christmas Eve.

Andrew: Okay.

Hal: The alarm went off. I work up at 5:00 a.m. Didn’t hit the snooze button once. I went out in the living room and I did these six practices, ten minutes each. By 6:00 a.m. I went from being deeply depressed to being the most energized, inspired, optimistic, motivated, and clear than I had been in six months, maybe in my whole life.

I realized that was a gift I could give myself, that routine, every day. Within two months of doing that same process, which we’ll teach today, I had more than doubled my income. I went from being in the worst shape of my life to training for and completing a 52 mile ultra marathon. My depression didn’t take two months to go away. It was literally gone that morning.

It doesn’t mean… The rest of my life didn’t change. My life still sucked. I still had a bank account balance that was negative. I still had credit cards that were climbing. But, internally I changed, and that allowed me to turn everything around within two months. It happened so fast I started calling it the miracle morning. Now, there are tens of thousands of people around the world that are experiencing the same types of profound results.

Andrew: Okay. We’re going to take this process that helped you. We’re going to discuss it using this. These are the big points, right? The miracle morning part that you’re talking about, the practice that you spent an hour on, that is the last point on the list, right? And that’s where we’re probably going to spend the most time.

Hal: We’re saving the best for last, but we’ve got to handle the fundamentals. How do you get your butt out of bed when it’s so tempting to keep hitting the snooze button?

Andrew: Okay. One of the things that we talked about is I said I want to be very up front with the audience and say I acknowledge that some people are going to think that this is a kindergarten topic. But, it’s an important one for me to bring on here. Similarly, I would like to acknowledge that some of these just seem so basic that I know someone who’s watching it is saying Andrew, why are you telling me to brush my teeth, I’m an entrepreneur.

I’ll come back with those, and I’ll ask you those – the same questions that they’re likely to ask. But, why don’t we start one at a time here…

Hal: Yeah.

Andrew: …with the very first one which is it doesn’t start the day, the morning of. You’re saying set your intentions before going to bed. How do I do that?

Hal: The idea is that a great morning always starts the night before.

Andrew: Okay.

Hal: And, if you think about it, think of a time in your life, like most people when the alarm clock goes off, it’s like, “Oh gosh, I’ve got to get out of bed.” Then you hit the snooze button. The average American wastes the morning. It’s our most productive time.

And if you think about how it doesn’t make sense because we’re literally … what are we telling the universe? We’re telling the universe when the alarm clock goes off, no, no, universe, I’d rather lay here for nine more minutes than do something extraordinary with my morning, right? I’d rather be unconscious for nine more minutes.

So the idea is that when I was a kid on Christmas, that’s the time in my life — if you didn’t celebrate Christmas, think of a vacation or your birthday or the first day of school. Andrew, was it hard to wake up in the morning?

Andrew: I don’t remember them, but I do know what you mean.

Hal: [laughs]

Andrew: That there are times when I’m so … like the first day of vacation I can get up very early or the day when we’re driving, I can get up early.

Hal: Exactly. And here is the reason. Typically and this is the lesson, typically our first thought in the morning is the same as our last thought before bed. So if you go to bed thinking of all the things that you have to do today and feeling stressed or worrying about your problems. Or just thinking I’m only going to get six hours of sleep and my limit is I need eight to feel good.

So, therefore, I’m already telling myself I’m not going to feel good. I realize we can literally recreate that feeling of excitement to wake up every single day of our lives, but it’s like anything. We have to consciously do it. So for me I go through a set of bedtime affirmations where before I go to bed I have it literally written out affirmation that says I’m getting however many hours of sleep that I’m getting … if it’s five, if it’s four, if it’s six, if it’s eight.

I’ve experimented with this and done some research and found that we literally need as much sleep as we consciously choose to believe that we need. Obviously, does that mean an hour per night, probably not? But here I do know that if you do believe that you need eight hours and you’re only going to get six, and you go to bed thinking, “I’m going to feel exhausted in the morning?” How are you going to feel in the morning? You’re going to feel exhausted. It’s literally a self-fulfilling prophecy.

Andrew: Okay.

Hal: So, first and foremost, I set my intention by saying I am tonight getting five and a half hours of sleep, and my body is a miraculous organism and the mind/body connection is so powerful that I am choosing to wake up feeling energized, with clarity, motivation to wake up. And tomorrow I’m going to make it the best day of my life, of my business. You name it.

Andrew: Let me get this right. Frankly, I’m very good at waking up early in the morning. I have been, but what’s happening to me over the last, I’d say, month or so I’m waking up at 6:00. I get up out of bed. I get my phone which is in the other room, and I bring it back into bed. And I say, “I’m just going to read for a little bit.” Then I spend maybe an hour reading, like I did this morning. Maybe basically napping for half an hour, so I want to make sure to get this right.

You’re telling me the night before I remind myself that however much sleep I get that’s going to be enough. I believe that’s true in my life within a certain limit obviously. A minute a night is not going to be enough, and ten hours is going to be too much. But somewhere in between there whatever happens I think I’m fine with six hours, maybe eight hours. So I can remind myself of that. That feels true to me. What else do you want me to say the night before?

Hal: Well, it’s having clarity of purpose for the morning, right?

Andrew: Purpose, not the day but for the morning. What do you mean by purpose for the morning?

Hal: Well, and that’s where the miracle morning comes into play. We’ll kind of come back full circle, but the miracle morning, it may have six practices.

Andrew: Mm-hmm.

Hal: And when I Googled … It was that night of depression, going for the run, and I Googled “best personal development practices”, and I came up with a list of six that I kept cross referencing, Forbes.com, [??] .com, all these sites.

Andrew: Okay. I’ve got those here. We’re going to show it to the audience later. So you’re saying, just remind myself why it’s exciting to do these things that I’ll be doing in the morning like …

Hal: Of why you’re doing them. So for me it’s about … Again, we all want level ten success doing these things in the morning to become the level ten person that you need to be, to create level ten success in every area of your life. So …

Andrew: I see. Remind myself not just how exciting it is to do these things, but also that I am going to become — and I want to become — that level ten person. Do I have it right?

Hal: What’s in it for you? Why are you not doing them? There it ends to me. Obviously, they can be very fulfilling in and of themselves, but what are you trying to achieve in your life? And here’s the way to look at it is that everything that you want for your life, every goal that you want to achieve for your personal and professional life hinges on how the day goes. We can all agree with that, right? One day at a time.

And in order to maximize every day it’s about maximizing the morning. Typically your morning is … Steve Pavlina [SP] says it’s the rudder of the day, like a rudder of a ship steers the ship. If you have an unfocused, unproductive, lethargic morning, that’s the type of tone you’re setting for your day. I know you know Eben Pagan.

Eben said that the first hour of the day is the most important because it sets our mindset and the context for the rest of the day. If you nail the first hour, you’re setting yourself up to maximize every day. That’s why going to bed, you want to have that clarify of what you’re going to do in the morning for those reasons.

Andrew: I’m looking here at my notes, and in addition to the notes that I’m using to lead this conversation, I’ve got an image here for this session of a guy writing down. Do I have that there because you actually want us to write down our intentions somewhere?

Hal: You can journal before bed your intentions. For me, rather than write them out every night… I did that for a while. Then I thought, I’ve got enough clarity of what I want those to look like, I’m going to print them. If anybody wants to get my bedtime affirmations, I have a site, tmmbook.com, as in “The Miracle Morning.” tmmbook.com. There’s all sorts of bonuses from the book and one of them you can actually download. tmmbook.com.

Andrew: Got it. And so we can download that right here.

Hal: It has a bunch of affirmations and a bunch of other resources.

Andrew: tmmbook.com. All right. So for you, it’s the same things every night. You’re not thinking through every night what’s my intention for the next day. It’s you have a list of intentions, you just remind yourself of them by reading them. Let’s go onto the next point then. Next point is this. Where is the big board? There is the big board right there. Next point is…

Hal: That is please move your alarm clock. I think this is probably, arguably, the number one cause of snoozing through your morning and wasting that productive time. Science has proven that our willpower is the strongest in the morning. It’s like a cell phone battery. All day long, it gets drained. Physically, mentally and emotionally, it’s the strongest in the morning.

Now, not for the first two minutes. Typically, the first two minutes, you’ve got to beat those first two minutes. That’s when our willpower is the lowest, right? It’s the strongest in the morning, but those first two minutes is what you’ve got to beat.

First and foremost, most people have their cell phone or their alarm clock within arm’s reach. When the alarm clock goes off, what I call your wakeup motivation level on a scale of one to ten, it’s probably a one or a two.

So if your decision on whether you’re going to snooze and waste your morning, or you’re going to wake up and be purposeful and productive hinges on the first 12 seconds of you being awake, you’re almost always going to hit the snooze button. If you move the alarm clock across the room, and it sounds like this is something you already do, correct?

Andrew: I do. I actually put it in the kitchen and so I have to get up and go turn it off, walk a long way.

Hal: Mine is similar, but it’s next to the door of my bedroom. For me, it forces me to get out of bed. That motion creates energy. Your wakeup motivation level goes from a one to a four, just by you having to be standing up, upright, walking to the door.

That in and of itself leads into the third step which is I’ve decided before bed, part of my bedtime affirmations, is setting the intention that when the alarm goes off, it doesn’t matter how I feel in that moment. I am committed to walking from my phone, my alarm clock, to the bathroom, to go brush my teeth and wash my face. That literally takes a minute or two.

But by then, my wakeup motivation level’s around a five or a six, maybe even a seven. It’s very easy to make the decision to stay awake. It takes very little willpower to stay awake at that point seconds after the alarm went off.

Andrew: Do you recommend something like this alarm clock that will roll away from you as it goes off. Or can it be any alarm clock?

Hal: That’s funny. I just had a lunch today and she told me to get Clocky. I think that’s Clocky.

Andrew: That’s the alarm that jumps off your side table, and then you have to chase it to turn it off. That’s kind of a fun thing. It’ll work, but also if we just keep that alarm at a distance so we can’t instinctively hit its snooze, it will help us. And then as you are saying, the next step is to get up and brush your teeth. This is the part that I said are we really telling the audience to go brush their teeth. They’re adults. Tell me again why that’s so important, why brushing our teeth is the answer.

Hal: Here’s why. It’s exactly what you’re talking about. Because it is so easy to do. When the alarm goes off, you think, oh my gosh, I got to wake up for the whole day? I don’t have enough energy to wake up. That’s overwhelming trying to project into your entire day. But, wait a minute. Do you have enough energy to walk over and brush your teeth? It’s very easy.

Once you’re finished with it, your wakeup motivation level, think of it this way. If you started at a one on a scale of one to ten when you wake up in the morning when the alarm goes off, every minute you’re awake, you go up one or two notches. That’s why brushing your teeth is one of the steps because it’s so easy. The first thing you should do when the alarm goes off should be extraordinarily easy for your mind to wrap your head around.

Andrew: I see. If you tell me to get up and start reading or start writing or make a phone call, I can’t do it. I’m not waking up. I need a small step to waking up.

Hal: [??] Yeah. When you’re exhausted, so …

Andrew: What about this? I hear that you’re a big fan of this, of Listerine.

Hal: That is a bonus tip that you’re giving. If when you’re brushing your teeth if you use Listerine, it will take your wakeup motivation level from a three or two or whatever it’s at to like a 12 in a matter of seconds. So I used to do that when I had trouble waking up.

That was something I did every morning when I first started this process. You want to use every trick in the book to make it. If you’re really struggling to get out of bed in the morning, use every trick in the book to make it easy.

This is a great trick. Force yourself. Set your timer when you gargle with Listerine for 20-30 seconds, you’ll be wide awake when it’s over.

Andrew: All right. It is a very fiery feeling, not drink, but mouthwash, yes. It will wake me up. All right. On to the next point. Drink a full glass of water. Why water?

Hal: This is something that they should teach us in school, but I didn’t learn it. I learned it from Eben Pagan, and something that it’s not common. I’ve been doing a lot of television interviews, Andrew, and it’s so funny that when I do television interviews, this is like the single most talked about point.

People go, “Tell me about this.” Here’s the thing. In the morning we are dehydrated by default, right? We haven’t drinking water for six, seven hours so we’re dehydrated by default. And sometime you can even do this before brushing your teeth, right? Depending on if you’re okay with it. Some of us are grossed out by that. Sometimes for me I’ll just grab a glass of water, but the first thing in the morning within being awake for a minute or two I down a full glass of water to get hydrated because dehydration equals fatigue.

So in the morning sometimes when you can’t get yourself going and you think you’re tired, you’re really dehydrated. So one of the first things you should do is drink a full glass of water, and then I go to my fridge and I fill it up. And I usually drink the second half, and I get ready to keep drinking. Most people go from waking up to coffee. Coffee is a diuretic. It, therefore, makes you further dehydrated which then creates fatigue throughout the rest of your day.

Andrew: Can I have water and coffee? Are you up for that?

Hal: Yes, that’s actually why the TV people like it because my point is don’t drink coffee first thing in the morning, and they get all up in arms, “Whoa, whoa, we all drink coffee.” Yet, I drink a full glass of water. And then I walk over to the coffeemaker, and I make a full cup of coffee, and I do both.

Andrew: All right. Fair enough. I do love my coffee, especially if I get really good coffee beans, and I grind them. I don’t have the patience to do it, but when I have it done right I do wake up more. All right. So drink a full glass of water. Here’s the last one that I was a little nervous of. I told you before we started. Get dressed.

Hal: [laughs]

Andrew: Why is this a point worth putting in?

Hal: Here’s why. It should actually say get dressed in your workout clothes.

Andrew: In your workout clothes? All right. I could type that in.

Hal: [??] Now we’re talking.

Andrew: Boom.

Hal: These are my thoughts. The benefits of morning exercise have been proven, right? It goes back to that run when I was depressed where I got more clarity in two minutes of running than in six months of trying to push my way through my problems. So morning exercise is so important to get your adrenalin going and your oxygen and the blood flow and all of that, the endorphins.

Andrew: Mm-hmm.

Hal: Here’s the deal. Some people will take a shower first thing in the morning to try to wake themselves up, and the only reason that I don’t think that’s the best idea is I always say you have to earn your morning shower by breaking a sweat.

Andrew: Okay.

Hal: Right? Earn your morning shower by breaking a sweat. When I get dressed in the morning it’s in my workout clothes, and that includes my shoes which decreases the odds of me getting back into bed. There’s something about getting dressed in your workout clothes and heading out the door. That’s not a step that’s in writing, but it really should be a step. Get out of your bedroom as fast as possible.

I always grab my workout clothes, and I leave the bedroom to go get dressed in it. And here’s why. It’s like if you were a smoker trying to quit smoking cigarettes, and you’re sitting in a room with a pack of cigarettes right there. They look so tempting. And that’s what it is for a person that .. in the morning for all of us I call us snooze-a-holics, right?

If the bed is there and we can see it, it’s just too tempting to be pulled back in. And maybe you would think, “I’ll just lay back down for a second” and then 30 minutes, an hour goes by. You wasted all that time.

Andrew: All right.

Hal: So that’s the five step strategy to waking up easy. That’s why the steps are easy, not hard to do.

Andrew: All right. You’re a friend. So I hope you won’t call me a woosy or think about this in a woosy way, but I got to be open. What about cuddle time in the morning with your woman? You’re a married man. I love that. What do I do?

Hal: That’s a great question. And I’ve heard often spouses or boyfriends and girlfriends are like the biggest deterrent from morning productivity like I just want to sit there and cuddle. Well, here’s the deal. The miracle morning– you know, I wake up every day, Andrew, at 3:30 in the morning, seven days a week. Most people don’t do that, I always want to be like give a disclaimer – the miracle morning isn’t waking up at 3:30 in the morning.

However, it is waking up earlier than you have to be up. And what I mean by that is this. Most people, if you think about it, why do they wake up in the morning? They wait to wake up until they have to wake up. They have to be somewhere, do something, answer to someone, take care of someone else, right?

And it goes back to that whole dis-empowering start to your day which is like, the alarm clock goes off and you’re starting your day with procrastination. Right? It’s your first opportunity, the first opportunity that the day that life gifts you with, to show that you have the discipline, commitment, and resolve to creating the life that you want, the next level.

So here’s the idea. Whatever time you wake up right now, if you wake up at 6:00 a.m. right now, which is when I started I woke up at 6:00 because I had to get ready for work. So I bumped it up to 5:00. Whenever you wake up, back it up an hour, that’s when you’re going to wake up your miracle morning.

And it goes back to earning your shower by breaking a sweat, earn your cuddle time with a morning that moves you closer to the goals, the highest goals that you have in your life, that will take you to the next level. An hour dedicated to becoming the person that you need to be to create those goals. Man, that’s snuggle time will feel a lot better, Andrew, when you feel like you’ve earned it. You’ll go crawling to bed to pick up your wife–

Andrew: So you’re saying, come back later on?

Hal: You what?

Andrew: You’re saying come back later on and have that time? Ah, okay. So wake up, exercise, earn my shower, earn my cuddle time.

Hal: Yeah. They’re still sleeping. They’re not on the miracle morning schedule yet.

Andrew: Alright. You know what, I’m actually– I don’t think we need this visual, but I need it, so I’m going to put it up here for everyone, just the shoes. I do get dressed in my running clothes which I have available the night before. I don’t put my shoes on and you’re right – once I get my shoes on I’m not going back into bed. And so sometimes that visual gets imprinted in our heads, and it leads us to actually do what the visual is there for. I’m going to put it up there. I’ll try that.

Hal: Yeah and so it is– I want to go back. I mentioned that it should be a bonus that we don’t have in there which is to leave the bedroom. I’m actually thinking in my head, you know, I have a master bedroom with a bath room attached to it. It’s all one giant room. And I don’t brush my teeth in my own bathroom except at night.

And I don’t because I know it’s tempting to go back in bed. So I get my alarm clock, my phone, my Iphone is sitting next to my bedroom door, and I’ve already visualized the night before, I’ve set my intentions, that when my alarm goes off, no matter how I feel, I will literally– it’s almost like one swoop. I go, I pick it up, and I just keeping going out my bedroom door, I don’t even stop.

I keep the momentum, no matter how I feel, no matter if I feel tired or fatigued, I walk out and I go straight to our guest bathroom, that’s where I brush my teeth because there’s no bed to tempt me to crawl back into it. And my workout clothes are already set there for the morning. I set it all out the night before. Again, a great morning starts with your preparation before you go to bed.

Andrew: You did coin the word snooze-a-holic and it’s such a good description of what it is. We’re addicted to the snooze, and you’re right, unless we get it out of our way, we’re more likely to get back into it. Alright, I think we’re ready to go on to the next point, right?

Hal: Yeah, I have to share a quick quote with you, from one of my favorite stand-up comediennes about snoozing, Demetrius Martin. He said, “Hitting the snooze button in the morning doesn’t even make sense. It’s like saying I hate waking up in the morning, so I do it over and over and over again.” So I just think that there’s a lot of truth to that statement as funny as it is.

Andrew: All right, on to the next point. Actually, you know what? Let me show you something here. This is the way that I do it. Here’s my backpack, I run into work and my work clothes are in the back pack, but this is something I’m especially proud that I do and I never showed it to anyone, but I’m going to show it to you right now.

Alright, when I’m done, all here, this is stinky but you guys are not watching… uh, I’m not using smell-o-vision. [chuckle] So my running clothes are right in here – like that, my socks, my shirt, my pants, it’s all right in there. When I’m done with it, it goes in the laundry with this, and it gets cleaned and then when I take it out, it just comes in this bag. In the morning,

I don’t have the attention to go and find the right socks, to find the right running clothes, to find any of it, and to have all mixed up together. I just grab one of these bags the night before. I put it in the back room, and that way as soon as I get up I pass by and I can get dressed in this.

Hal: Nice.

Andrew: All right.

Hal: I love it. That’s great. You want to make it as easy for you as possible, right? That’s why my glass of water is already set by my toothbrush. My running clothes are already there. It’s just as easy as you can make it. So I love that, Andrew, because you’re just using little … you’re packing, waking up in the morning, packing getting your clothes ready.

Andrew: I’ve been doing this now for years, and at first my wife laughed at me for doing this because, “What are you now getting so anal that you’re starting to pack like a lunch pack?” It helps so much, and now even she can see the power of it. Then it goes into a plastic bag like this into a bag until it gets back into the laundry.

All right. On to the next big point here. This is the one that I’ve been waiting to talk about, dive into the miracle morning. I’ve got what the miracle morning is. That’s the screenshot. You tell me when you want me to show it. Maybe you just start by explaining it.

Hal: Yeah. So just a quick back story. So when I went home from that run and had an epiphany that I needed to dedicate time every day to become the person I needed to create, the life that I wanted. So that was the epiphany. And then I realized I have no time to do it except in the morning.

And the more research I did I found that early rising was one of the commonalities between a lot of highly successful people. Again, I wasn’t a morning person, but I thought it was actually funny because I’m looking at my schedule. I’m looking at 5 a.m. as the only time that there looks like really time for me to do this. I’m booked the rest of the day.

And I remember thinking I was resisting it. I’m not going to get up at 5 a.m. Who gets up at 5 a.m.? And I heard my mentor’s voice in my head, “Kevin Bracey [SP], if you want your life to be different, you have to be willing to do something different first. And I just thought, “Damn it, Kevin, you’re right.” And I committed to it.

Well, the second thing was once I Googled all of those practices I was actually, Andrew, I was very disappointed because I had put into Google “best personal development practices.” Remember Jim Rome’s [SP] quote, “Your level of success will never exceed your level of personal development.” So I was looking for the best practices that would have the biggest, most profound impact.

And the reason I was disappointed is none of them were new to me. None of them were revolutionary. I heard of all six of them. And so I’m looking for a silver bullet. I’m looking for a magic pill and something I’ve never heard of.

And then it occurred to me. Two things occurred to me. Number one, I’ve never done any of these consistently. It’s not what you know, it’s what you do. So that was the first epiphany, and then the second thing is “and huh”. It seems that most of the successful people in the world in business, in all areas, they do these things. That’s what my research has shown. It was quoting people up here, right? Will Smith, where’s my affirmations? Oprah Winfrey, big on meditation. Anthony Robbins, the same thing with affirmations.

So here were the six practices, medication.

Andrew: Got it. I’ll bring it up on the screen.

Hal: So the first practice is silence.

Andrew: Mm-hmm.

Hal: Call these the lifesavers, by the way. This was with the help of a thesaurus because my vocabulary is not that impressive. I had to get the thesaurus’s help, but these are the six practices. “S” is for silence, right? Meditation, prayer, deep breathing, or a combination of both.

The “A” is for affirmations. The “V” is for visualization, exercise, reading, and scribing. Scribing is a fancy word for writing, right? So that can be your journaling practice. That can be clarifying your priorities for the day or writing out your goals or writing what you’re grateful for, right? Scribing incorporates all of that. I always say magic happens when you put pen to paper. Write magic happens. It forces you to articulate your thinking in a way enough to where you can write it out, right?

So the six practices, as I identified those, then I was debating. Which of these are better than the other? Like, which one should I do, or maybe I’ll combine two of them. So, again, I’m on Google. I’m on Forbes.com. I’m reading articles about CEOs that meditate. I’m reading articles about the power of journaling. And I’m trying to debate the best one. It just hits me. Wait a minute.

What if I did all six of these practices over the course of an hour, ten minutes each. It would be like personal development on steroids or turbocharged.

Andrew: Mm-hmm.

Hal: So the next morning I woke up and keep in mind, Andrew, I didn’t know how to do most of these. My computer was open the night before. Remember, prepare the night before, right? So I had Googled the night before. I had like six internet windows open. I googled, “how to meditate.” I googled, “how to visualize.” I googled, “how to journal effectively.” And I literally fumbled through it my first day. But the silence, I felt so calm. And so at peace.

Andrew: Break it down for me. So, silence is for you. Is it prayer? Are we talking about meditation? What are we talking about? Let’s bring it up.

Hal: For me it’s a combination of both.

Andrew: Okay.

Hal: For the first day it was just meditation, because that was a new thing for me, and again, I wanted something new. So I was trying to meditate. Now I do a combination of meditation and prayer. And a lot of times I will combine these, so sometimes I’ll be doing stretching while I’ll be doing my meditation or prayer. One thing is after you do the miracle morning for a while, after your first 30-60 days, you’ll start to get bored. You’ll start to go, “Okay, I’m doing the same thing every day.”

So I always encourage you. The beauty of this model, the lifesavers… And by the way, let me just say I love the acronym because I really believe that these are the six practices that if you do them every day they literally are lifesavers. They will save you from a life of unfulfilled potential. These will allow you to maximize your potential. And so, for me, the six practices, doing each of them, there’s unique benefits for all six.

Andrew: Okay.

Hal: Andrew, I was just about to say something and I forgot what it was.

Andrew: We were going to talk about how you do that. When you’re talking about silence… Go ahead. And then I want to take each one and get some ideas from you about how I should do it and how you do it. Go on.

Hal: So it was about getting bored. That’s what I was talking about. So for me, the beauty of the lifesavers is there are infinite practices for each one. So if you Google “meditation,” you’ll find there’s all different kinds of meditation. In fact, my favorite new meditation is from Michael Ellsberg. It’s called Immersive Awareness, and it’s really neat. It’s the opposite of most meditations. I always say I suck at meditation. It was hard for me to really… I’d never call myself a master. I got good at it. You know, decent.

But Immersive Awareness, instead of focusing on one thought or just your breath, it’s actually bringing in every one of your senses simultaneously, doing it in layers. So first, you focus on your breath. Then you focus on your body WHILE focusing on your breath. It takes practice.

Then you focus on the sensations like touch and the air, the warmth, the coolness. Then you focus on every sound. All the ambient sounds around you. Then, you actually invite your thoughts in and focus on your thoughts.

And it takes practice like any meditation, but you actually work on doing them all simultaneously. And when you first do this, it feels like a symphony where everyone is playing a different tune. And then you slowly start to be able to do it. I’ve just been doing it for a couple of weeks, but I really think it’s my favorite form of meditation.

Andrew: Okay. So we can switch it up, but you just want us to take that time in the morning. Why? What’s the benefit of me sitting in the morning, when I’m tired, instead of going back to sleep for another five minutes, sitting in quiet for five minutes or noticing my different parts of my body for five minutes?

Hal: It’s hard to… I mean, I guess I can explain it, but until you do it… It became my favorite part of the miracle morning. When you’re meditating and totally silent… When you learn how to meditate… You’re not going to be good at first. But once you do it, you enter a realm of consciousness that you don’t ever visit when you’re going through your day- to-day life.

To me, it’s the essence of “be.” Normally, every day you’re living, you’re doing, you’re accomplishing, you’re moving. But when you meditate, you go inside and realize, “this is who I really am.” I’m not my job. I’m not my to-do list. I’m not the commute to work. This is who I am. And it’s one of the most calming, centering things.

There’s a great article, I think on Forbes, called Fortune 500 CEO’s that Meditate, or that Swear by Meditation. It was years ago. But you find that there’s this whole list of some of the most famous CEO’s that swear by meditation. And I’ll tell you…

Here is all I have to say on this. This is the end of the argument. Oprah Winfrey… if it’s good enough for Oprah, right? She believed so strongly in meditation, that she brought experts in, I think it was Transcendental Meditation, which is one form, to teach her entire staff at Harpo, all 300 employees, during the time she had the Oprah show.

They all went through intensive training on how to use meditation because she believed it increased your clarity, your ability to focus, it gave you peace of mind, it lowered your stress. There are just so many benefits, and most people don’t start the day in silence.

Andrew: Okay.

Hal: They hit the snooze button until the last minute. Then, they’re rushed, they’re chaotic. There’s no time to get clarity or get centered or calm. It’s really the opposite of silence. It’s more like chaos for most people.

Andrew: All right. I want to go to the next point.

But, I’ll tell you for me one of the benefits of meditating is that it allows me to focus throughout my day. Earlier in the conversation I don’t know if people noticed, but I just showed a blank screen by accident. In the past my mind would just go to why did I do the blank screen, how do I fix it next time, instead of just bringing it right back to the conversation with you.

I wouldn’t be able to stay focused on what I want to do and avoid all those little side distractions that might come into my mind or might be surrounding me here in my office or here as part of my computer issues.

Meditating allowed me to learn to focus, and I do it in the morning as prep for being able to do it later in the day. That’s my benefit. I understand what you’re talking about here.

Let’s go on to the next big point, affirmations. I’m not so sure I believe in affirmations. Why do you want us to do affirmations?

Hal: Affirmations are arguably my… Meditation was my favorite for a while, but affirmations have consistently been, to me, the most powerful part of the miracle morning. Let me tell you this. I was skeptical about affirmations. I believe it was the book ‘Think and Grow Rich’ which was the book I was reading…

Andrew: Yes.

Hal: …when I started my miracle morning. It was the first book I read. I learned about affirmations.

I decided to test. Kind of being skeptical, I decided to challenge the notion that affirmations would work. The way I did that, Andrew, is I asked myself. I thought what is the most limiting belief that I have. I don’t mean the most limiting belief in terms of what limits me the most. I mean what’s the strongest limiting belief that’s really rooted with evidence that backs it up to where I really buy into that belief and my thoughts, my words, and my actions are very much in alignment with that belief.

For me it was I have a horrible memory. As you know, when I was 20 I was hit head on by a drunk driver. I died for six minutes. My brain was smashed. I suffered permanent brain damage. It was so bad in the hospital…

Okay, there are pictures of the accident.

Andrew: I’ll bring it up a little closer.

Hal: It was so bad in the hospital that, Andrew, you could’ve visited with me for two hours, then gone to go get lunch and come back, and I would’ve had no memory of you being with me for two hours. I would’ve started talking to you like I hadn’t seen you in years.

Because it was that bad it healed very slowly and very gradually. I had a deep rooted belief that I have a horrible memory. Any time anyone said Hal will you remember to call me tomorrow, or will you remind me of this anything that involved memory, my immediate response was you know what, I apologize. I would, but I have brain damage and I just don’t have a good short term memory.

Andrew: I see, and if you keep saying that to yourself and to other people you are reinforcing that belief. Then, you start expressing that belief by not remembering things that you should, by not remembering things that it turns out you mentally have the capability to do it.

So, by affirming to yourself over and over I do have this memory you were able to remember the truth and act on the truth as opposed to acting on that lie that you were starting to tell yourself.

Hal: Yeah, I created that affirmation. It didn’t say I have a good memory, by the way. That’s an important distinction. If you write an affirmation that says I am blank, and you don’t believe you’re that yet, you’re going to call “BS” on it every time.

Andrew: Okay, so how did you do it?

Hal: My affirmation didn’t say I have a great memory, because I didn’t. It said I believe that my brain is a miraculous organism. It’s a brilliant organism, and it has the capability of regenerating cells and healing itself. And, I believe in the power of beliefs. So, I choose to believe that my memory’s going to get better every day, and I’m going to focus on telling myself that it’s better until I have the best memory of anyone I know.

Andrew: Got you. And so you went back to your truth. You wrote that down and you repeated it over and over as opposed to just taking something that you don’t yet believe in.

Go ahead. You were going to say something.

Hal: And a month and a half later… It was amazing. A month and a half of reading this every day during my miracle morning, and my good friend Jeremy… We were on the phone. He said Hal, will you remind me tomorrow morning to do blank. I forgot what he asked me to remind him, but, will you remind me to do blank. I said yeah, sure, what time. He said 8:30. I said all right, yeah, no problem, I’ll remind you. I hung up.

All of a sudden I went whoa. That’s the first time in nine years that I’ve ever said yeah, no problem – I didn’t even write it down – without even writing it down. I realized wow affirmations work magic. Because that was at a subconscious level that I… My memory had improved, and I believed that it had improved.

From there it was like I started applying affirmations to anything in my life, any limiting belief, any area where I wasn’t focused on the right thing, reminding me what I needed to focus on, reminding me what was important, what I was committed to. Affirmations, for me, have been, I think, the biggest game changer.

Andrew: Let me show you something that I’ve been noticing as we’ve been talking. Let me see if I can do that here. Boom, boom, oh yeah I can do it.

Here, check this out, guys. It’s for the audience. Look at that. I’m going to zoom in kind of awkwardly here.

You know, one of the things I like about you is your attention to detail. You didn’t just turn the right lighting on or light on. You got one of these professional light setups that I’m seeing reflected in your computer as we talk, the kind with the umbrella, the kind that actually makes people look good. I love your attention to detail.

Hal: Hey, dude, you’re the king of this, Andrew. I’m following your lead, my friend.

Andrew: It’s impressive. All right, onto the next point here, because we have a bunch more to do and very little time left. Next is visualization. How do you visualize? What do you do?

Hal: Here real quick, I believe that visualization is very incomplete in the way that it’s taught by most experts. Most experts teach you to visualize the end result. See yourself having already achieved what it is that you want so that you start to believe that it’s true. Because now you’ve seen it it becomes real to you. Then, you’re more motivated to work toward it.

I believe that that is the first half of visualization. But, the piece that most people leave out is… I always spend half of the time, a few minutes visualizing the end result, and then I immediately ask myself what do I need to do today to ensure that I am on pace to create my long term vision. Then, I actually close my eyes and visualize myself doing whatever that is. I see myself smiling, enjoying it, looking determined, looking confident, whatever it needs to be.

When I was writing ‘The Miracle Morning’ I visualized every morning. First, I would see people reading the book. I would see them smiling. I would see them having epiphanies. I would see them sharing it with their friends. That got me excited.

Then, though, to overcome my writers block and my fear of the activity that was necessary, I would close my eyes and I would imagine myself on the computer. I would see myself typing. I would see my face as if I was looking at myself. I would see my eyes opened wide. I would see… The words were flowing. The ideas were flowing. And, it would be to the point where I couldn’t wait to just open my eyes and do the thing that I needed to do to create the vision that I wanted.

So, visualization for me is a two part process – the long term vision and then the immediate action that’s necessary and seeing yourself doing the action with ease.

Andrew: All right. Next one is we talked about exercising, so why don’t we jump into reading. What do we read?

Hal: Reading is…

Andrew: It’s not the stuff that I’ve been reading this morning.

Hal: If I can give any advance tip on reading it’s that when you read, to read… Here’s how I read a book. I read a book that’s obviously not ‘Harry Potter’ or ’50 Shades of Gray.’ You know, pick a book that’s going to be relevant to where you want to go right now in your life.

I underline. I circle. I write in the margins. Then, once I’m done reading a book – it might take me a week, or two weeks, or a month – then I go back. Repetition, I believe, is one of the most important. It’s the key to mastery. I go back and I re-read the entire book only based on my underlines and my highlights. I just underline and highlight anything that I want to re-read.

When I do it I have my planner with me. My schedule is with me. As I’m reading I am taking notes and I’m looking for actions. Once I identify an action then I write it down and I clarify the most important action from the book so that I can actually take it and put it into practice.

Andrew: I see. That is very helpful. I like one of the things that you say in the book. I’m going to read directly from the book so people can see me as I read the book. It’s on my monitor right here. You say, “Look at it this way. If you read just ten pages a day, that’ll average 3,650 pages a year which equates to approximately eighteen 200 page books. Just from a few minutes a day.”

Hal: Yeah. We have that excuse a lot of times at night like I’m too tired, I don’t have time. The reality is anyone has time to read ten pages a day. It’s an extra 10 minutes, or if you’re a slow reader 20 minutes. But, it really is a game changer. It really is a game changer.

Andrew: All right, final point is scribing, which is writing. What do we write for five minutes? You said earlier it’s what we have planned for the day. But, you don’t mean a to-do list, do you?

Hal: No. For me it’s typically simple. It’s what am I grateful for and what do I need to do today to move closer to my most important goals for the year. That’s it. And I usually try to narrow it down to one thing. What’s the one thing? I’ll make a list of usually like three to six. And then I go okay of these six, what’s the number one thing?

There’s a great book I recently read called “The One Thing.” I don’t know if you read that yet. It’s a good book by Gary Keller. But it’s about; you know clarifying your one thing. Always getting clear on, okay, of all the things I’m working on this year, my goals. What’s the one that matters the most? And of all my priorities for the day, what’s the one that matters the most.

And then I immediately describe it as how I end my miracle morning. So I usually will immediately have clarity on what the most important thing for me to do that day and it’s the first thing I do when I hit work.

Andrew: All right. The book is called miracle morning and if people want to check it out they can go to www.miraclemorning.com. And, I said earlier one chapter, but you’re giving away two free chapters, video training and more on the site. They just have to go to www.miraclemorning.com. Why are we even giving them free chapters? Why don’t we just tell them to go get the Kindle book? It’s only $9.97.

Hal: I know I’ve had a lot of people who have interviewed me that have read the book and they go, ‘Hal, no!’ or they go tell people don’t go get the free chapters. Just go buy the book.

Andrew: Just go get the book. I mean who’s sitting there and trying to decide like if the first two chapters going to get it for me. But the third maybe, I don’t know.

Hal: Yeah. I always say in these interviews you never know who is watching money. Money is extraordinary tight right now. And that’s why I was saying if you are ready to change your life this literally can be the one thing that changes everything. And if you don’t believe me go read the 225 5 star reviews on Amazon; saying they’ve quit smoking, they double their income, they’ve lost weight.

Andrew: [cheers], my friend, 266. Oh, wait you’re counting the 5 stars. Yes, 228 five star reviews. That’s pretty good. I think I may have understated.

Hal: Two hundred sixty-six; an average of 4.8 out of 5 stars.

Andrew: That is impressive. Especially, because I know the people Amazon like to tear some books down. Nicely, done.

Hal: Thank you.

Andrew: Congratulations on all the success. Thank you so much for walking through this with us. Everyone else if you are out there, and you’re using this please let me and Hal know. We’re rooting for you and we’d like to hear as you progress. Hal thanks so much.

Hal: Hey thanks, Andrew. It’s always a pleasure.

Andrew: Same here. Thank you all for being a part of it. Bye, everyone.

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How to work with virtual staff so you can buy more time and be more productive – with Chris Ducker

Do you know how it seems that everyone is hiring an outsourced staff these days?

Well, I got curious about the people who run outsourcing companies so I invited the founder of one of those companies to tell us his entrepreneurial story.

Chris Ducker is the founder of Virtual Staff Finder in the Philippines. If you need a virtual assistant, they’ll help you find candidates, test them for you, and then YOU interview and hire the one you like.

Chris is also the author of Virtual Freedom, the book that shows you how to work with virtual staff so you can buy more time and become more productive.

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About Chris Ducker

Chris Ducker

Chris Ducker is the founder and CEO of Virtual Staff Finder and author of Virtual Freedom.

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How to get over the startup fear, and just get started – with Andy Wilkerson

Today you’re going to meet a guy who runs a profitable business which sells themes.

There’s an online marketing place called ThemeForest where designers sell themes they make for sites that run on platforms like WordPress or Tumblr. I happened to chat with the founder of that marketplace and he told me that quite a few of his designers are making over a million in sales.

I asked him to intro me so I could learn from them and that’s how I met today’s guest.

Andy Wilkerson is the founder of Parallelus, which makes & sells WordPress themes.

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About Andy Wilkerson

Andy Wilkerson is the founder of Parallelus, which makes & sells WordPress themes.

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Master Class: How to stop getting distracted and get more done
(Even if you think productivity isn’t for you)
Taught by Jason Womack of the Womack Company

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Master Class:
Productivity

About the course leader

The session is led by Jason Womack, founder of, let’s bring up your website, the Womack Company and author of Your Best Just Got Better: Work Smarter, Think Bigger, and Make More.

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Andrew: This course is about how to increase your productivity. We’re going to be covering all these big topics one at time and the session is led by Jason Womack, founder of, let’s bring up your website, The Womack Company and author of “Your Best Just Got Better: Work Smarter, Think Bigger, and Make More.” I’m Andrew Warner, founder of Mixergy.com were proven founders, like Jason, teach

Jason, you got a phone call one time at 6:00 from your wife, can you tell the audience about that cause I think we’ll all identify with the problem that you experienced with that call.

Jason: Andrew, first of all thank you for allowing me to share some of this with your community.

Andrew: Thank you. This is a topic I personally need. I feel like I just get everything in order and then I go backwards and I end up needing this help and I’m really glad that you’re doing this today.

Jason: Absolutely.

Andrew: The experience that you’re about to talk about is one that I’m experiencing and have in the last week.

Jason: I started my career in education. Early, early on, one of my most significant mentors, my dad, he had told me, he said Jason if you can teach, you’ll always have job. He was right, yet again, and so I went into education. I actually became a high school teacher, I was teaching Spanish language, I was teaching World History and US History for a high school here in California and, like you mentioned, I got a call, it was about 6:00 on a late winter night here and it was my wife, Jody, and she was saying “Hey Jason, do you think you’re going to be coming for dinner tonight?” She was used to me working until late and about four or maybe three nights a week I’d actually make it home and I looked at my watch and I said “Yeah, I’ve got to finish up a few things. I should be home by dinner.” And then the last thing she said it really changed my life, she said “Jason, it’s Saturday night.” And essentially I put myself into this corner of giving myself a job that I felt was never done. I could always be doing more.

Andrew: And you know what? I used to think that meant that I was a super star entrepreneur, someone who’s really commented and harder working then everyone else who took time away from the office and then what I realized was by constantly going through my to-do’s by constantly being in the office trying to work off a workload that’s never going to go away, I didn’t give myself time to just step back and just think about where’s the business going, think back about what got me started and where are those next ones that are going to get my business to grow and it was just stifling my creativity and my purpose and the business suffered for it in the long run. And of course, famously, I’ve talked about how Bradford and Reed basically had to sell it because I was burning out. I didn’t know that guys like me could burn out. I thought we could go on forever but it happened.

Jason: I talk and hopefully we’ll have some time to talk about this later today Andrew, but I talk about the three main influencers to productivity. One of them is what I call homeostasis, meaning we’ll continue doing what we’ve done to get us to this level of success. I’ve got good news and bad news, the good news is that’s what got us to this level of success. The bad news is it will keep us at this level of success. So often times to break to that next level, I just watched the Mixergy class that you Ari did and what a wealth of information there about doing things differently, so ideally we’ll get to talk today about how do you start doing that on the individual side to step into many of the recommendations your other folks have suggested here.

Andrew: And we’ve going a lot of really actionable tactics that were going to be covering here but before we do, you use all these ideas that you’re about to teach us and as a result what happened? Can you tell us about that trip to Alaska? Just one example of what happened to your life.

Jason: This is probably most favorite example, back in 2007, actually late 2006, both my wife and I left a job, we were working for the same company actually, a consulting firm here in California, and she left in 2005 and it was late in 2006 and I was getting ready to leave to start our own thing and one of the activities I did, and I’m going to talk about this later today, was I went to breakfast with a mentor, Jim, and over breakfast he had me write down, he said, “What are the three indicators that you will have been successful?”

And one of the things that we both wrote down, Jodie and I, was life style, that we wanted a particular lifestyle. Well, within two years we got a gig, we got a consulting event up in Anchorage, Alaska. We went up for the two days, I did the seminar, I did the coaching work. We had half a day off in between, when were done with the work and were flying back to Los Angeles. So we visited this little town called, Homer, Alaska. I’d never heard of it. The only thing I knew about it was there was this lady down there. She was called the eagle lady. And for almost three decades she has single handedly decided to bring back the bald eagle population into Homer, Alaska. Well, I heard about this, and thought, I’ve got to go see this thing. Well, she had already passed on, and her one of her family members every morning, over 30 cases of fish and he fed the eagles by hand.

Andrew: Wow.

Jason: So, Jody and I went down there and I can go on and on about this story, but there we were, only four feet away from these bald eagles, Andrew, that were three, three and a half feet tall. We get back from that trip, and about a month later we were doing our normal meeting. Jody and I run two companies together, so if I can ever talk about businesses and spouses running businesses, and we were sitting there . . . did I lose you?

Andrew: No, go ahead. I’m still here. Is the video going on? No.

Jason: There we go. And we were looking at the schedule for the next few months, and all of a sudden I realized that we had the month of August without any work planned, without any delivery work planned. And I turned to Jody and I said, ‘Let’s block it and go back to Homer.’ We wound up renting a house. We left everything here. We had a friend of ours stay at our house, and all I brought was a case of books that I’d been waiting until I had time to read, and I brought an empty journal, and we went up. And for 30 days I let my clients know I was going to inaccessible. I didn’t do very much blogging. I did bunch of creative thinking, development, idea aiding. And one of the things that came out of that, Andrew, again was I’ve got to stop saying yes to the things that are even a bit off course from where I’m going.

Andrew: Yeah, and you don’t hatch those things until you get a little, I know I don’t, until I get a little bit of space. And just like you, what I do is take a pen; I take a journal, sometimes a keyboard and my little iPhone. But something that’s going to constrain me so that I can’t do too much, and I just write. What am I here to do? What am I trying to do? How do I get whatever the next vision is? How do I come up with that next vision? How do I implement it? Who do I hire to help me get there? And I don’t come up with those things when I’m sitting in my office answering emails eight hours a day, and then dealing with all the different issues that come on top of email, and just suck up the mission–suck up my energy. All right, so, I understand the purpose here. I want everyone who is listening to us to be able to see this kind of impact, just like you took a month off. I want them to be able to take a month off, even if they’re not yet ready to. I want them to have their business that organized that they can do it.

Jason: Andrew, I just want to jump in. That was our third trip away. Our first one was ten days.

Andrew: I see.

Jason: So we built up to it, we built up to it and we’ve taken 10 days, 21 days, and 30 days. It looks like the next one we do this summer we’re gonna back it up again to 14 days. And we’re testing it to see what the maximum I can get away. So, for those of you watching this, it might not be one month out of the gate. It might be a weekend where you put your IPhone in the glove box and you get on the plane to wherever.

Andrew: Well, I’m up for doing it. Yeah, a weekend. What a small start, but yeah, to some people that’s big. For you it would have been.

Jason: Absolutely.

Andrew: Let’s go on to the big board here. These are the different tactics that we are going to teach people to get them there. And the first one is to identify the big impact tasks. Tell us about that.

Jason: I remember I was working with a client in Chicago, Illinois. It was April 10th, 2003, and please, it’s not a big deal, but that’s my birthday. And that night I had to fly to Canada. So, I remember that. But there I was, doing the seminar, and during the program this one participant had mentioned the fact that he had this ‘to do’ that was on his list for a long time. It turns out the ‘to do’ is on his list for over ten years, and the task that he had finish was his living will.

Andrew: So, for ten years he’d wanted to do a living will, and just hadn’t gotten to it.

Jason: He said he didn’t have the time. And you know me, I’m sitting there going, “Come on, man. That’s 120 months. There was at some point where you had a little bit of downtime.” And that was my first foray into, and I journal a lot, Andrew. I get things out of my head. I write on whiteboards. I write on mirrors. I write in notebooks. And I first started managing and maneuvering with this concept of there being two different orientations people have to the workplace. And there are noun oriented people, and verb oriented people. My noun oriented clients tend to be visionaries; they tend to be interested in the process. They tend to be interested in the outcomes they are achieving. My verb oriented people are more interested in the tasks, the to dos; they’re great at delegation, and they are clean at follow-up. I always like to say my noun oriented people love working out of the inbox. My verb oriented people love working out of [incent] items. So those two approaching, when I was working with this guy back then I was realizing the reason that he had put things off is he had put noun as his most important task. When in reality the noun, ‘living will’, was his most important thing. He had not yet identified the to do, or the action, or the task.

Andrew: I see, so we’re not trying to identify things like living wills, things like blog posts, things like new ads, new Google ads, new Facebook ads. We’re trying to put up verbs, and what would a verb equivalent here be?

Jason: For some people it can be writing. For me it’s draft. So, I’ll give you a perfect example. This morning I was working on my next column for Entrepreneur Magazine. My action on my ‘to do’ list for today was ‘draft concluding paragraph to Entrepreneur Magazine article.’ Now, Jason, why would you draft the concluding article? Well, I have a mentor of mine, Steven Covey, who said ‘Begin with the end in mind.’ When I sit down to write something and I don’t know, Andrew, if you can hold yourself to that, but when I sit down to write something I usually start to freak myself out about how good it should be, how long it needs to be, how perfect it should be on the first cut. When I start with that lowest common denominator, verb, it turns the task into momentum. And again, back to that thing that I shared a little bit earlier about homeostasis, a body will stay in motion as long as it’s moving. but once it stops, God it’s hard to get going again. And I think that the big thing about productivity, especially the people that I imagine watching your Mixergy interviews, it’s they have so many ideas about what to fix, what to build, what to have, what to do, that at the end of the day unless they’ve got a very clear sense of what was the most important task relative to those nouns of engagement they won’t have for which to assess.

Andrew: So what you’re saying is that draft the concluding section. That’s what’s important to write on a ‘to do’ list as opposed to just having ‘concluding section’. And if we make that distinction then we’re ahead?

Jason: Then what happens is for the action or the momentum to begin it’s easier for me to dive into, let me chip away at something small, and then see how far I can get. I’ll give you this one, if there’s a to do on your to do list that’s been there for awhile, or have you ever rewritten a to do on a different piece of paper?

Andrew: Yes.

Jason: You know, it gets to the end and you rewrite it over, or in the email inbox, right? It starts to fall down, so you forward it to yourself to kick it back to the top? What I’ll have my clients do is actually change the verb, so instead of ‘call Barbara’ and then they write ‘Call Barbara’ and then they write Call Barbara, I’ll just say, email Barbara, because something is getting in the way of just starting. I think time management is less an idea of managing the time we have, it’s managing the starting we haven’t done.

Andrew: Okay. All right, let’s see if I understand this. Let’s suppose that one thing that I wanted to do is, and I’m trying to think of what the audience might want to do, is have an IPhone App created for my business.

Jason: There you go.

Andrew: That would be on my to do list; it would be ‘have an IPhone App for the business’ and that might be on top of or below ‘have someone do taxes,’ or ‘Look for a bookkeeper,’ and all those things that are important to business. Are you saying just having that on the list and writing it the right way is what’s going to help me get it done?

Jason: I would test it.

Andrew: Okay.

Jason: I’ve had enough people say that when they start going, and by the way, those verbs that you gave me, I just call those Big Verbs.

Andrew: Okay.

Jason: So, complete, install, handle, produce, present, those are the big verbs, and then I look at my day and say, all right today’s whatever day, say it’s Tuesday, and I know that I’ve got 15 hours before I need to be at the diner date with my girlfriend, or boyfriend or whatever, what is it that I’m going to physically visibly do about those three things you just listed.

Andrew: I want to make sure that I’m getting this right, and I know that we have a whole lot to get to here, but do I write down the small step that I need to take in order to get to this big goal, of having this app created, or you’re just saying it’s about the way that I phrase that to do of having the app created that’s going to help me get there?

Jason: Personally I would want them both. The flag that I’m marching toward is publishing the app. In between there and where I’m going, and where I am right here, what is A, a step that I can take that’s the smallest common denominator that to me when I look back on the end of today. I’ll say I moved toward that instead of I didn’t have time to create the app.

Andrew: I see, put both of them on my list. The big goal of having this mobile app finished and published, and the smaller step of maybe sketching out my first design or putting together a list of everything that the app needs to do. So both on the list.
Jason: Then which one can I check off, and then how does that resonate with can you bring that list of nouns and verbs back. Which one resonates with the way that I focus the most. Those of us who are time start starved we get to the end of the day, and there’s still more to be done, I want to look over on that right hand side and go, OK. Tomorrow what are the actions that I’m need to take, what are the physical to do’s that going to work toward, and then on the left hand side that acts kind of like as am arbiter of priorities. If building that iPhone a is the highest priority item that we can take, that we can move on then I made need two, and this is where your other Mixergy classes come in so powerfully. I may need to outsource I may need to sources my errands, I may need to put off some of those other decisions. I may need to get someone to help me in on a VA temporary basis. So that I could move furthest on that most important tasks.

Andrew: Let’s go on to the next big idea here. Which is to uncover what’s filling up the first six hours of your day. Why the first six hours?

Jason: The first six hours, and I’m totally going assumptions here about who’s tuning in to this program. But with 24 hours, we’ve got four quarters. And If look at my day and I say, all right, what am I going to break my day into quarters on? From that first wake up, through those first six hours it pretty much dictates at least how I am for the next series of 18. So for example take a look at, I always talk about the first screen. So if your alarm clock is your smart phone, and you wake up in the morning and you reach over to turn off, or hit snooze there’s always a first screen. What is it is it email, your calendar, Twitter, FaceBook, is it LinkedIn, it could be Evernote, remember the milk. But from the moment our eyes open in the morning, for some of us even before that. We start falling back into the routine of the day. I just wrote a blog post today on someone was saying if the first thing I’m doing when I wake up is consuming information before I start getting into my job, what I read was, if the first thing I’m consuming then I’m taking on other peoples ideas, which will influence mine. If the first thing is, I take a look, I wake up, I’ve got six hours to make a difference today. What can I chip away on to move toward that thing. So the tactic that I’ve got here that I use and that coach people with all over the world is literally I give them a little three by five note card, from the first time they wake up what takes energy time and focus, and if you will simply give yourself that gift of your own attention, and you just start writing down the big things, the little things, anything in between.

Andrew: What do you mean, what should I do today that takes up energy, time, and focus?

Jason: What do I already do? Let me give you an example. I take two newspapers where ever I go. So the Wall Street Journal, the financial times, then when I’m traveling USA Today. One of the things I noticed when I did this a couple years ago was I was going through those three newspapers looking for specific journalists. Sue Shellenburger, Walt Mossberg and the journal I was looking for Martin Wolf and Martin in the Financial Times and Craig Wilson and Gary Stoler in the USA Today. I was spending time, energy and focus flipping through 60, 80 pages of newspapers just to see if any of those six authors had written anything. When I realized that I was spending that time every day I went over to Google Alerts and I just set up Google Alerts for those six authors. So now if they write anything I get one email in my inbox, here’s everything that Gary wrote, here’s everything that Martin wrote, here’s everything that Sue wrote. If I want to go through the newspapers I can do that creative intellectual grazing but I’ve gotten rid of the have to look through everything just to find out what it is. Those who are doing research on competitors app, those of you doing research on other peoples whatever there working on, Google Alerts is one that I talk about all the time just because that’s running in the background for me for free.

Andrew: So what I’m supposed to be doing here is looking what’s filling the first six hours of my day, I guess I write it down?

Jason: Write it down, I’ve had some people dictate that. Siri can take voice notes; I’ve used a serviced called Reqall.com, R-E-Q-A-L-L. When I was doing a food log, for example, I hired in nutrition, I race triathlon and I’ve been doing that for about 12 years, and every second or third season I’ve been hiring a nutritionist just to help me out and going on the road about 220 night a year, I took 142 airplanes flights last year so for me keeping the physical vessel in line was important. Anyway, when I was keeping the food log, I did that by phone, I called my Recall number, I could dictate what I had eaten, I had a filter on my email so that if it recognized the words food log it automatically diverted that to a special folder that I can share with my nutritionist. Again, what’s taken me time, energy and focus, when we identify what that is over those first six hours, because if I can combine a couple things, if I can delete….

Andrew: I’m trying to go through and really just put together a list on a notecard that says what’s taking me time, energy and focus and then look for ways to do what with it?

Jason: Delete, delegate, pretty much that’s it.

Andrew: Delete or delegate.

Jason: Some people want to combine them but for me it’s like, let me get rid of this or let me hand it hand it off to someone who can do better.

Andrew: So if the first half of this period, the six hour period, the first three hours of my day are spend on email, I think what I can do to delete it, maybe it’s auto-delete by just forwarding to unsubscribe.com so that my stuff gets unsubscribed or may it’s delegating by having my team of customer service people start handling more of my email or virtual assistant doing it. That’s what I’m trying to do with everything. What’ can delete, what can I delegate and you literally will have people put out a list of the things that take up down. Just sit down and write a list of everything?

Jason: When I’m working with you we do it for two full days.

Andrew: Two full days. Where you watch them, make sure that everything gets written down.

Jason: Yeah. I published part of a list for one client in my book and we had written down from the time he got up all the way through there were, I think I printed in there 18 different things, and that was from when he woke up at 6:00 am, that was from zero to 7:45.

Andrew: Have we got that here? I think we might even have it here, let’s take a look. This is it, so here are the questions to ask yourself, what do I do from the time I wake up in the morning until about 10:30 am. Here’s a sample of what one client identified, Wake up with alarm, press snooze twice. So you want us to get down to that specific kind of detail. Check email on Blackberry in bed, check calendar on Blackberry in bed, let dog outside, turn on television to news channel, and shower. That’s the kind of list that you want people to make.

Jason: At that point, we can then go back and what can we delete, what we can delegate. Now I’m not going to be able to delegate letting the dog outside or showering but in this particular case we were able to address the email, because if you take a look at his entire list, he was checking email three times. It was the fourth time that he actually did anything about it.

Andrew: I see, yeah.

Jason: So by looking at that and just showing him I said “Hey, you’re using anywhere from 10 to 30 minutes a day where all you’re doing is cycling the same thoughts.” One of the things that I talk about, Andrew is that our day is made up of 96 15 minute blocks. I’ve heard you over talk about you do your meetings 15 minutes at a time and you and I both know there’s very few things that if we had an half an hour to talk about , we couldn’t finish in 15 minutes, if we were planning for that discussion. So with this particular client we were able to eke out about 2% of his day back, meaning one half an hour, If I can save about a half hour a day that’s about 2% of my day. Now I’m at 10 a month, that’s 120 hours a year. Just to cycle back to the example that I gave the guy in Chicago who had put his will off for 10 years, one of the reasons that he and I came up with up that he put his will off is that he kept thinking about the now. Will, will, will, what we got it down to, I got to call my neighbor to set up time for an appointment to make sure that we get the paperwork written out. When I did follow up with him, it was within a week he had the whole thing done.

Andrew: And that’s a different stair. Instead of having this big thing on the list that’s just get your living will done, it became meet with neighbor and that’s a much easier thing to do and when you do that it builds up momentum and help you get it all done.

Jason: When we talk later on about the social network, not my social media, but my social network, one of things that people can stay comfortable talking about how things could be, one of the things that we need to do is that we need to hang out with people who are very busy doing what is.

Andrew: Before we move on to the next one, do you want to talk real quick about Greg from London or is this Greg from London?

Jason: That was Greg.

Andrew: That was Greg from London. This is guy who used to check his email on the toilet and after the shower.

Jason: And I wish I could say that this isn’t happening and for anybody, whatever gender, you both do it.

Andrew: I got to get away from email.

Jason: The statistics show…

Andrew: And I also have this before we move on.

Jason: So that’s the main activity in my seminars when I do this in the seminar, you’ll notice I just left room for 12 lines there. The reason I only put 12 there is because when I introduce this for the first time, especially in a large group, people tend to get a little self-conscious because sometimes they don’t want to admit or write down in front of somebody else exactly what does take their time and energy and focus in a morning. I get a lot of my coaching from reading biographies and who did they write biographies about, well it tends to be people who’ve been highly successful. And so as I read through Steve Jobs biography, as I read through Thomas Edison’s biography, as I read through Helen Keller’s biography, one of the things that I realized is that they would work very diligently to get rid of the extraneous time, energy and focus taking things throughout the day.

Andrew: Alright, and so we want to identify them, they way is to have it listed out and then start to delete, to delegate. Let’s go on to the next big idea then, there it is, map out your ideal day.

Jason: So this comes from way back when I was a student teacher. I was learning to become a high school teacher and I had coach, a mentor, at the university and I was complaining about how hard the day was and how nothing was going my way and he looked at me square in my eye Andrew and he said “Would you know a good day if you saw one?” And it was like a smack in the face because unfortunately I had chosen a career back then that kind of pulled people together around the campfire to complain. I hate to say it but public education the way it’s working it’s easy to complain about it and what I did was I went home, I pulled out the proverbial piece of paper and I wrote out actually from the time I woke up until the time I went to sleep what and ideal day would look like. I’ve done this multiple times over the year.

Andrew: Do we have that to show people?

Jason: You have one that I actually printed in the book and what I did here, what you’ll see that I circled in red, not that these were the important aspects of it but what I wanted people to see is, whenever I’ve done this with a client, your ideal day is filled with elements, multiple elements across industries, across the field of the horizon. What I mean by that is, very few people that I work with, their ideal day is to sit on the beach with a beer. I mean, they could do that once, but after the 48th day of sitting on the same beach drinking the same beer, I’d be tired.

Andrew: Right.

Jason: So, what I do with people is I say, ‘Look, this is not vacation day once a year where you’re getting away to relax. This is, what is your ideal day? And if your ideal day incorporates launching your new app, if your idea incorporates wooing a new client, if your ideal incorporates having time with your spouse or roommates or best friend, you’ve got to put that into that. So, you’ve got here just the first part of a morning of mine. Now the reason I printed this one, Andrew, was this is one that I had written in the late 1990s, and I keep these. I keep them in a little folder behind me in my desk. This is one that I’d written, and in 2009 my wife and I had taken our month-long vacation at Lake Tahoe. And at the end of the day we’re sitting on the patio, looking over Lake Tahoe, and I just started laughing. And Joy looked at me, ‘What’s going on?’ And I said, ‘I think I did it.’ And I had to wait to get back to [Ohigh] to pull it out, but I mean, I was 90% of the way there. We had closed a deal with an agent, a client in Asia; I’d gone for a bike ride. It wasn’t a run, but it was a bike ride through the mountains there. And it just went on and on. And so, I guess, the takeaway here is for those of you watching this, if we get so busy in what is, and if we get so busy in what we can anticipate coming, what if we sat down and kind of gave ourselves that gift of ‘what would the ideal day look, sound, and feel like?’ And I always talk about those three learning styles, by the way, because once I understand that I need to see it, I need to hear, and I need to feel it, then I kind of set myself up for moving in that direction.

Andrew: And so, I want to read this, just the first sentence or two to people, just to emphasize what you did here. It starts off with, ‘I wake up before the alarm goes off again–different from my office in the city, it is serenely quiet outside, no noisy cars, airplanes, or sirens.’ So, you got down to that level of specificity, waking up in the morning before or after the alarm, where you are working. You want that kind of specificity from the person who is listening to us right now when they’re designing what that ideal day is, because if they’re going to get to the ideal day they have to understand what that is before they can get there.

Jason: There’s a ton of research going on, and over the next ten, twenty years, I can’t wait, because we are understanding our brains at a whole new level. But the way that the [omigdala] part of the memory works is it’s so emotional, and it’s so responsive that we can start to program down to the detail what we’d like to have remembered. And I get a lot of coaching on this from athletes. I’ve been able to spend a few days out at the Olympic Training Center, and I’ve worked with some–I’ve coached some Olympic athletes. One was a gold metal swimmer. She swam in Sydney for us and won the gold metal. And one of the things that BJ told me, she says, ‘Jason, when we got in the water one of the things we were trained to do was at any stroke or even stroke we knew what the clock looked like if we were going to be on a world record-breaking pace.

Andrew: I see.

Jason: They had so practiced what it would look like, what it would feel like, what it would sound like. And one more quick example if I can [inaudible?]

Andrew: Yeah, I love it.

Jason: She told me about a training exercise, and like I was telling you, I raced triathlon, and we had these swim drills, where they actually tie a belt around our waist and there’s a bungee cord. And they attach the bungee cord behind us to the wall; we swim against the bungee cord to try to reach the opposite wall. So, it’s kind of a strength exercise, if you can imagine that.

Andrew: Okay.

Jason: Anyway, at the Olympic Training Center I was watching one day and they were doing a drill where they put the belt around, and they tied something to it, but it was actually tied to the opposite end of the pool, the end they were swimming toward. It pulls them across the water, on a pulley system, right?

Andrew: Right, so it makes it easier for them to get to the other side.

Jason: And I’m sitting there, and it’s like, come on, man. That’s cheating, right? But someone told me, ‘Jason, until an athlete swims at a world record pace they don’t know how it feels to swim at a world record pace.

Andrew: I see.

Jason: To me, it was this bulb epiphany. So for example, those of you who are about to pitch your business to a BC or any kind of investor, how many times have you run that through on video? How many times have your run that through Skype? How many times have you stated the pitch and have your buddy pull the lamp so that the projector goes down and you have to go without slides. Because all of that stuff is a way to practice so that when it’s time to perform you say Oh, I’ve been here before. I was doing this seminar at the University of Memphis just a couple of weeks ago and they helped me set up and I don’t know if you’ve ever done a presentation where someone helped you, they weren’t helpful, they plugged in my computer and we forgot to plug in the power. It happens right? So there I am, I’ve got about 150 people in the audience and I’m going and then next thing I know, I read that that the audience focus is gone, I can read that, and I glace back and sure enough it say your batter is about done, 1% remaining. I just kept talking to them, I didn’t spin around, and I just kept talking to them. I broke into a quick activity where they can turn to their neighbor and share a quick dialog, reach back, plugged in the computer, came back, and bought them back. I had the guy at the end who hired me said “Jason, how on Earth did you do that?’ I just told him, I said “Practice makes comfortable.” And if I’ve practiced this in the past, then I’m comfortable when it happens under pressure.

Andrew: And it seems like it’s even just practicing in your mind. When we’re looking at this, this is you essentially practicing where you want to be. And the other thing that is interesting to me about this is, it’s a two do list that you accomplish but you weren’t walking around with this to-do list in your hand all your time saying I’ve got to wake up before the alarm goes off. You’ve prepared your mind to be there and just having that as a desire sometimes helps even more then having this piece of paper in your hand that feels like an obligation full of get ready to, I mean tasks like wake up before the alarm today, I’ve got to live one day in a serine place with no noisy cars, airplanes or sirens. True, have you experienced that?

Jason: 100%. I’m looking at this stack of books behind you, do you have the book Change the Way You See Everything yet?

Andrew: I don’t think I do. I’m afraid to lift anything up off of that pile or else it’s all going to fall apart.

Jason: Anyway, in this book called Change the Way You See Everything, they talk about ABT, asset based thinking, and they compare, contrast that to deficit based thinking and I always want to be on the ABT side. So my assets are time, waking up in the morning, energy, getting outside for exercise, closing a deal with a client and focus, looking around and realizing how things are moving forward in a good direction.

Andrew: Speaking of moving forward, let’s go back to the big board. The next big idea is map out your high impact influencers. Who are these people?

Jason: These are the folks that have been around for a little while. They, I’m just pulling up the same picture that you’re going to see, they’ve been around for a little while but more importantly then that, they are the five that you spend the most time in communication with. And by the way, nowadays communication is face to face, voice to voice, Skype to Skype and email to email. If there’s any doubt about who the five people are that you spend the most time in communication with just go over to your sent items and look for the 80% of the emails from the 20% of your group. The five people, this is a little activity if you can bring that one up for me, this one was life changing and a mentor of mine showed me this years ago and what she did is she went to a white board and she drew this matrix. On the left hand side and then she had a couple of different of columns and the matrix was, and she asked me, she said “Jason, who do spend most of your time with?” so I wrote down five people’s names and then she asked me, the three questions were, how much money do you think they make a year, how many days of vacation do you think they make per year and how many books do you think they read per year? Notice here I’ve changed it for this audience to conferences attended; I’ll get to that in just a second. So I did this exercise and it took me a few weeks because there was some people where I couldn’t just walk up to them and say “Hey, how much money do you make every year, how many days of vacation” but over a couple of weeks I was able to collect what I though was pretty close to where they were.

Now it’s easy because as a high school teacher I knew what every high school teacher made. There were a couple of other people who are entrepreneurs in the town, the woman who owned our local coffee shop, etc. I added up their annual salary, I added up their days of vacation, I added up what the books that I could imagine them reading per year, and when I divided all that by five, Andrew, it was like, oh, my God. They are living my average. And it was like this huge epiphany of my network absolutely impacts my viewpoint of how much money I can make, my viewpoint of how many days off I can take, and in this case my viewpoint of how many days of conferences I’m going to attend. Just last year I started spending time with someone via social media, where we haven’t met, but we kinda connect via email, and watch each other’s Twitter feed, etc. Because of that I’ve committed doing 20 days of conferences this year. We’re recording this in the beginning of March. I’ve already attended seven days of conferences. I’ve already made two contacts, and I’ve already signed one deal for work based on just those seven days.

Andrew: Why conferences? Why is that an important column here?

Jason: I think for this community, I’m paying my $25 a month to be a member of Mixergy, I want to learn. A secondary part of that is if learning were only in watching these interviews we’d be set–but it’s not. Now, I’m going to South by next week, and I know, I’ll guarantee you, I’ll make just as much contact, and actually, I might make even more contacts meeting people in the hallway of conferences than I will the people speaking from panels at conferences.

Andrew: So the conferences attended, that’s your way of saying, how connected are they? How much are they learning?

Jason: Are they expanding the world view that has gotten them to this level of success right now.

Andrew: Got it. I see. All right, and you found that for yourself you were the average of the five people who you were spending the most time with, whether it’s in your inbox or on the phone. Is that right?

Jason: And then, as soon as I started changing now.

Andrew: What did you do?

Jason: And by the way, I don’t suddenly cut people out. You know, what do they say? The best way to build a new habit is not to break the old one, but to replace it with something better. So what I started doing was I looked around and said, all right. My first goal, about eight years ago, I told Jody, ‘I want to hang out with a millionaire.’ I realized that I had never spent time with someone who makes $85,000 a month. I didn’t know anybody that did that. As a high school teacher at the time I was making $33,000 a year. So the idea of meeting someone whose revenue was $85,000 a month, that was just astronomical. So we went on a little quest and sure enough, I met this guy down in Woodland Hills. He was an author, a speaker, was doing kind of what I’m doing now. And he was willing to meet me. We met for I think three dinners in a year. And then he would take my phone calls from time to time. And I was just trying to learn as much as I could about how this guy saw the world, how he engaged in the world, what he was seeing and doing and hearing that I wasn’t. And then, what can I learn from that.

Andrew: This was David?

Jason: This is actually a guy named Steven Snyder.

Andrew: Another. So Steven Snyder became one of the five–actually he wasn’t one of the five people you spent the most time with.

Jason: No, he was one I started spending more time with, and what went away was actually a colleague of the school that I was teaching at.

Andrew: I see. All right, and you were trying to go to another world. It’s not like you were cutting a person out and saying I’m never going to talk to you again. It’s just that you were starting to spend more time with the people you wanted to be like, instead of spending more time where the average of who you are right now?

Jason: You know, I had me down. I had my average down, so I’ve got this; I’m comfortable. If I’m going to go here I might need to be uncomfortable.

Andrew: So, what happened when you brought in David and other people to be one of the five people you spend the most time with?

Jason: For me it was getting their library or their bibliography. And there were years where, and I continue to read about one book a week to this day, but I went through a real transformation in the mid 1990s and early 2000s where if someone who was at any level higher than me would even breathe a book, I was going to get that book and used book stores were my best friends. Generally they were about $.10 on the dollar and I’d go in, I remember picking up the book by Napoleon Hill, Think and Grow Rich. I was traveling a ton at the time and so literally I bought this paperback for $1.00 or whatever is was, and I ripped out the first few chapters, not little sections what I bought with me on one trip and then I came back and I ripped out the next section and I bought that with me on that trip and this was the way I was getting through anywhere from three to five to ten books a month because I would read four chapter of this, three chapters of that, three chapters of that, four chapters of this, So the biggest thing was gaining that influence. This leads into the next tactic that I want to talk about but just let me really quick wrap up with that one, through this activity game pull out a piece of paper go to a whiteboard, identify the five people that you spend the most time with and run through some matrix, and by the way, what I wrote might not be yours. Yours might be how many apps did they launch a year. It might be how many new clients do they close a year.

Andrew: How much money did they raise to grow their business and if you’re looking around and saying….

Jason: How many pitches did they do? If I’m going to start a new round and if going to start a pitching series I want to hang out with someone who’s done 30 of those a month for the past year because they’re going to be able to give me information. Lean by experience except when you can learn by example.

Andrew: Yeah, it does have a big impact on you. Wondering if I should give my own example or move on but why don’t we move on.

Jason: Let’s hear it, come on.

Andrew: The one that I wanted to give you is this, I never saw myself as a runner and just a few weeks ago I did four days of nothing but running. Yesterday, as tired of was, I did a twenty mile run and I still don’t see myself as a runner so I ‘m shocked and I say how did I get here and I realized one of the thing that I did, I started reading books about people who did long distance runs. I was reading on Saturday a book called Carved by God, Cursed by the Devil, about this guy, you know the book, this guy who did a seven day run through the Sahara where he is doing essentially a marathon a day in temperatures that are 110 degrees, 120 degrees. He has to pack everything he’s going eat for the week on his back, limited water and he’s doing this. And as I read him do it I start to imagine myself doing longer runs. Running at all doesn’t at all seem like a crazy thing anymore. In fact, not running seems a little bit odd when you’re reading all these stories off people who are runners and to me that’s what gets me to go out and run. Before that what I used to is, I used to actually on a calendar I’d put down I’m going to run on this day, that, and that day or I would in my mind say I need to run more and it never worked but just reading about these guys and it’s pleasurable, just getting lost in their stories, makes me become more of a runner and it’s amazing. That’s what I was thinking of it really does have more impact on you than what you’re determine to do. The people and the environment you’re in to me has more of an impact then what I hope to do and what I’d like to do.

Jason: If I can I’ll just give my understanding of it is action, thought, belief and if anybody wants to change what they do the first thing is we need to attack this bottom layer. The book that I can recommend is Phyco Cybernetics by Maxwell Malt and when I read that book it shifted everything, Andrew. When I realized that I do what I think based on my belief pattern, quick how I change that belief pattern. Mine was I am a triathlete and this started in 2000 when I was not a triathlete and just getting myself to imagine what that would look, sound and feel like. Can I give a tactic we didn’t write down?

Andrew: Yeah, yeah.

Jason: It goes with this. Whiteboard pen and those of you who stay home or live in an apartment or a flat, if you’re at home every single day, for those of us who travel on the road, expo pen works on mirrors and what I’ve been doing, and I’m kind of letting out all my secrets but I think that Mixer G universe deserves it, I travel about 230, 240 nights a year. A 140, 150 airplanes flight, when I check into a hotel one of the first things I do is I write on the mirror of the bathroom why I’m working for that client tomorrow–what I hope they get, what I hope I can provide. And I’ll longhand that up on the mirror. It’ll be anywhere from one to two sentences, because the last thing I do before I got to bed, after I brush my teeth, is to read that thing. The first thing I do in the morning after I shower is shave, so I have to read that thing. But then, the most important one, when I come home from work when I get back to the hotel, I have to look at that mirror and ask myself in my eye, ‘Did you do what you had planned to do today?’ Right? There are three kinds of goals that people have. They have goals they think about, goals they write on a piece of paper, and goals they can see themselves in. And ask any athlete at the Olympic level which one is the most powerful, and they will tell you, ‘When I see myself on the video achieving the goal it’s much more powerful.’

Andrew: All right. And then, how do you wipe it off, by the way, before you turn over the hotel keys?

Jason: Paper towel.

Andrew: Just a paper towel will take that right off?

Jason: Yeah, that’s why I say; don’t do this with a Sharpie.

Andrew: Okay. All right. The next big idea. So, map out your high-impact influencers, now get feedback from a mentor.

Jason: So, I was working with an organization in Minneapolis, and one of the senior-level executives, though I’d never worked for him, he hired the company that I was coming in to consult. Somehow we wound up meeting, because we’re both runners. That’s probably a whole other story. When people connect with you it’s often on personal and professional interests, not just how good your product is going to be. So, let me come back to that if we have time.

Anyway, this guy, Kevin, and I actually started a five-week mentor program. And what we did is the first week we emailed back and forth a couple of times, and I would come up with the three questions–and we kept it to three–the three questions that I wanted him to ask me once a week for five weeks. And then he would during the week randomly, and we did this on purpose, he would randomly call me, ‘Jason, do you have about two minutes?’ And in those two minutes he would ask me my three questions. I had to give myself a number score, one through five, and I had to give a little bit of dialogue that he keyed into on an Excel sheet. At the end of those five weeks he took that Excel sheet, forwarded it over to me, and then we did a one brief-out call. And what we got to see was over the five weeks where I was high, where I was low, and what were my comments about that. And I could remember one of the times we did this it was all about a big decision I was making regarding the direction that I was going to take one certain product in, one of my services. And over those five weeks it became so abundantly clear that I did not need to go in that direction, that it was going to–what is that called when you separate out–it was going to dilute the work that I was doing. But in my mind I just kept thinking about it and thinking about it, but by having him ask me these questions, write down the answers and then feed that back to me was absolutely critical, I think, in making the decision that was right for me.

Andrew: So, how do you get a mentor like that?

Jason: So, here’s the tactic. I’ll ask you to pull up the first one that has the people’s names around it. So, the first thing you’ll see is I’ve got a lot of people on what I call ‘Team Jason’. So, here’s where you start. Go to a white board, a piece of paper, or pull up a Mind Jet, Mind Manager software, and in the middle of that thing just write your name. So, Team Andrew. Team Jeremy. And around that all these it’s going to be is those five people that you’re spending a lot of time with. But then there’s going to be just a few more. And then, underneath that or associated with it, if you go to that next picture there, is what I did. I just went through and said, ‘Okay, what I get from these ten people? What is it that they are great at, that if I were to speak with them more often than not I would pull in some ideas?’ Now, just hang out there for a minute. That middle one, Irene, it’s amazing that you’re on that one. A great story. So, we went to Paris. My wife got accepted to speak at the Women’s International Network Conference in Paris. One of the other speakers was a CEO of an investment bank, Irene. And she was on stage and talking about some things that she was talking about. I went up after her speech, I shook her hand, and I gave her my business card. I said, ‘There were some things you shared from the stage I’d love to speak with you more about. I get too New York a week a month, could I buy you coffee one time?’ N

Now again, she’s a CEO of an investment bank there in New York City; I mean, one of the busiest people of the planet. I followed up a week later with a handwritten thank you card, ‘Dear Irene. Thank you so much. I really enjoyed your presentation.’ I wrote specifically what I enjoyed about it, Andrew, and put it in the mail. Within two weeks her assistant called me to find out when I could meet Irene for a cup of coffee. We made the arrangements and the week before the meeting I sent her this five-meeting request. And I upped it little bit; I said, ‘ I want to meet with you five times in person within one year.’

Andrew: I see.

Jason: And here it is, here’s Jason. He’s asking for the moon, you know, or star, whatever that saying is, and I’m here to tell you we’ve had four meetings. It has been about ten months. I don’t know if we’ll get the fifth one in within a year, but here’s a person who now is in my fold, my environment, because I took a risk, let her know what I appreciated, and let her know what I could learn from that. Oh, and I share one more tactic about mentors and mentoring that is so absolutely critical. People love to help; they don’t so much love being asked to help.

Andrew: Okay.

Jason: So, that’s a weird line. But what I found is if I can get someone to share their expertise, their experience, their conversation with me, within twelve or fifteen days I’ve done a follow-up letter either email or handwritten of what I got from our meeting and how I’m already implementing the ideas they shared.

Andrew: I see.

Jason: I found this has been one of the most important things for me to do my own de-brief and assessment, but also it’s the least that I can do for someone who has given me 15 or 30 minutes of their time.

Andrew: All right. So, that answers my question about how you get a mentor. And by the way, did we say that as a result of it, this is how you ended up writing your book, and how this book came up because of this tactic?

Jason: Throughout the book you’ll hear me write about my mentors, my coaches, the people on my team. I reached out to Dan Pink, the author of Drive. He wrote a book about left right brain stuff. I started following on Twitter. I added him a couple of times. He followed me; he came across the sandbox. I [DMd] him a couple of times. I got his email address, and in one of his emails he left his signature with his phone number, so I just called him.

Andrew: Okay.

Jason: Well, long long story short, he wound up doing a 17-minute class via Skype just like this, for my Your Best Just Got Better class online. And he’s a guy, you know, I won’t call him every week, but he’s someone out there that by reaching out, and hopefully I feel contributing, to that balance back and forth. The book showed up because I went to South by Southwest a couple of years ago.

Andrew: I see. And so, was it related at all to this conversation with Dan Pink?

Jason: No.

Andrew: It just changed your approach to writing?

Jason: Yes.

Andrew: Got it–to ask him why he writes and to open yourself to thinking about it.

Jason: I’ll share that story really fast. I was in the middle of writing the book. The publisher, we signed the deal in March of last year, and they gave me four and a half months to write it. The publisher said, you know, ‘We need you to do this within four and a half months. And I was a couple of months in and I was really, man, it was a lot, as you can imagine.

Andrew: Yeah.

Jason: In a conversation with Dan I asked him the question, I said, ‘Dan, why do you write? What do you get from writing your books?’ And he quickly said, ‘Jason, I write to figure things out.’ And that was where, as I was writing Your Best Just Got Better, it did take a little turn. The people who are reading the drafts early on, and the people who read the finished product could tell that something had happened. And that’s where, in my mind, and it’s why I still promote, Andrew. I still promote the handwritten process. And I might be showing my age a little bit, but there’s something about putting pen to paper for me that when I get to see the thought stream that comes through my mind I think about things deeper, bigger, and then more specific.

Andrew: I notice you say that a few times; that that’s the way that you think–to think by writing your ideas out.

Jason: And there are people, you know, I’m a strong kinesthetic, visual learner. Of the three learning styles, I’m strongest in kinesthetic. If I can do something once, I’ve got it. Visual, if I see you do it, chances are I’ll be able to mimic it. If you only tell me what you’re doing, I know me. I’m going to have a struggle with that. When I’m working with a client, one of the first things I’m doing, because I work with people for two days at a time. And one of the first things, early in that first morning or even on the phone beforehand, I’m building my own psycho graphic of that person. Of how they are, who they are, how they work, how they engage. And can I do real quick how to read someone?

Andrew: Oh, yeah.

Jason: So, for those of you who are doing phone stuff, if you’re receiving phone calls, making phone calls. If you’re doing pitches, if you’re receiving pitches. All meet someone at their learning preference and then we’ll grow from there instead of trying to get them to understand mine or me understand theirs.

So, real, quick. If I’m in a meeting and someone says, “That sounds good. I hear what you’re saying. I like the sound of that. Will you tell me a story of something you did in the past related to this?” All of those are indicators that they are auditory people. f I’m on the phone with someone, if I’m pitching a client on the phone and I find out they’re auditory, I’ll overnight them one of my CDs.

Andrew: I see.

Jason: Alright. Number two. I’m in a meeting, I’m on the phone, and someone says, “Oh, I see what you’re saying.” Or, “I can picture that.” Or, “Will you show me what you mean?” Visual. So, I’ll overnight them a DVD, by the way.

Andrew: I see.

Jason: Now real quick, let me pause there. Because those are the two prominent ones that I see, especially in the business world. Here’s where there’s a problem. Auditory, visual. Auditory person is not understanding what the visual person is saying. And the auditory person will say, “That, just doesn’t sound right.” And the response is, “Let me show you what I mean.”

Andrew: I see.

Jason: You’ve got Grand Canyon going now.

Andrew: Yeah.

Jason: It doesn’t sound right. Let me tell you about it from this angle. I’m not hearing you. What is it that you’ve heard so far? So, that way I’m meeting them where they are.

Oh, and then the third one is the kinesthetic learner, right. The kinesthetic learner in a meeting, on the phone, while they’re talking, they’ll say things like, “Oh, I get it. That makes sense.” Or, “Just give it to me straight.” And they always do this. Whatever that means.

Oh, but kinesthetic, of course, I’ll overnight them a copy of my book.

Andrew: I see. Because kinesthetic people are going to want to flip through the book. They’re going to want to experience it. I see. And you know what? Doing Mixergy I can see the difference. For example, the person who is listening to us right now, or watching us, has one mode that he prefers to take all of this content in. For some people, even though we’re showing visuals, even though there are things that they have to see, they don’t care. They just want the mp3. They’re going to absorb it so much better that way.

For other people I see, no matter what we say, even though this whole program is visual and audio and that’s the way we create it and we have transcribers who I don’t know what part of the world they’re transcribing, they prefer the transcript.

I know my mentor, Bob Hyler, he helps program this, this whole thing of Mixergy. He will only read the transcripts. And he’ll zip through it and that’s his way of doing it.

Jason: Yes

Andrew: And for him, to think that there’s someone who’s watching it sounds, I think, must sound crazy.

Jason: How do they have time?

Andrew: So, you’re right. And for Bob, if I were to explain something to him and say, “Let me talk to you. Let me talk it through over the phone,” it probably would drive him nuts. He doesn’t want to hear me talk for ten minutes. If I could just write it out for him in an email, he’ll probably absorb it all in five seconds.

Jason: Yeah. I mean, the real thing here and I’ve seen, meetings can go from 45 or 30 minutes down to 20 or 15, just by recognizing that in a room of four people, there’s these three competing learnings.

Now, real quick. We all do all three, okay? I don’t want anybody to leave this and go, “Oh, I’m only visual. If you tell me, I’m not responsible.” That’s not what we’re saying. What we’re saying is when I walk into a room, if I’m looking at 150 people, if I stand behind the lectern and drone on verbally, I’ll get 20 percent of the room. I will. Now, here’s the kicker. I might get the 20 percent of the room. The only 20 percent who are going to fill out the feedback form. And so what’s the coordinator going to read? “Great seminar, loved his style.” Where someone else in the room is going, “Oh, my gosh. Show me something.”

Andrew: All right. Let’s go back to the big board and we’ve got two more big ideas. One more you need to tackle now is “Practice small repeatable steps every day.”

Jason: So, what I wanted to do here, and I . . .

Andrew: I love the visual you’ve got for this, by the way.

Jason: I wanted to combine some of the things that we talked about earlier and pick that up as people are getting ready to leave this class. So, we talked about the noun-verb thing. We talked about the projects, those big verbs. And the lowest common denominator, the actions. So, the software, the tools, the gear out there. Let’s pull up the email one first.

Andrew: You want me to show this email? It’s okay to show it to the audience?

Jason: It’s okay to show it. I went through and I cleaned up what I needed to there. So, on the left hand side is Gmail. So, that’s just kind of the active whatever. And then over on the right hand side . . . and I’ve used things over the years. I mean I’ve used everything from a Ramola Skin Journal [SP] to Palm Desktop to Outlook Tasks. Currently, I’m in this Remember The Milk. And what I’ll do as I’m going through my email inbox, when I read something that’s a task, call, buy, print, draft, I’ll forward that email to my Remember The Milk account.

And then on the right hand side of the screen, if you see these blue tabs. I don’t know if you can zoom in just a little bit if people can read those. You might get too much blur.

Andrew: I’ve got the original here and I’m having a hard time reading it.

Jason: Yeah. Okay.

Andrew: But, these blue things at the top.

Jason: These blue tabs, what I did is I programmed Remember The Milk so that if the word “call” is in the subject line that I email Remember The Milk, it automatically filters into my call inventory.

Andrew: I see.

Jason: If the acronym EM is in the subject line of that email that I forward out of Gmail to Remember The Milk, it goes into my category called “at computer.” So, what I’ve done is made it so that when I drop in, I could be on an airplane, I could be at a hotel, I could be at home. When I drop into my next work session, I’m going to look at doing 30 or 45 minutes of work in 15 or 30 minutes.

And, in this case, I’m going to go into the mode of whatever category that is. Because I know what this says, I can read this. But, underneath the little cow, it says “Inbox.” And then it says, “Computer.” And then right next to that it says, “Internet.”

Andrew: Okay.

Jason: I actually separate my inventories based on internet connection speed.

Andrew: What would you do if the internet was really powerful and what would you do if it wasn’t?

Jason: By the way, if the internet wasn’t powerful, that’s as if there is no internet to me. So, if I’m at some . . . I remember I was in a hotel in the Midwest a couple years ago. And they had the slowest connection. And I just pulled off. I said, “You know what? I’m not going to work on the internet tonight.”

Andrew: And I’ll go to my to do list and look at things that have no internet requirement.

Jason: Exactly.

Andrew: I see.

Jason: So, that’s how I’m looking for . . . this tip is how can I do incremental tasks? How can I find small blocks of time? In the book I write about a period that I worked with a client. I actually got to the client’s site on time, as usual. The assistant came out, brought me up to her office, outside her office. And they quickly told me that the client that I was supposed to work with was going to be about 10, 15 minutes late.

I turned to this little system with me. And I write it all out in the book. I don’t remember exactly what it was, I write it all out in the book. But, I made hotel reservations. I made car reservations. I confirmed a couple of flights. I wrote a thank you card. I sent a couple of emails. I mean, I was so productive in those 15 minutes.

And I actually turned it into a teachable moment for the client. When she walked in, I just launched. The first thing I said to her, I said, “Tell me how many times a day do people show up late to the meetings that you’re in?” And she rolls her eyes. “Oh, Jason. All the time.” I said, “Well, you were, ” and I looked at my watch, “about 15 minutes late. And this is what I did.” And I showed her on my little notebook. So, her jaw hit. She’s like, “You did all of that?”

And that was where I came up with this concept I call “bonus time.” We’re going to receive extra minutes every day. The sudden question is, in those extra minutes, do I look through, kind of like that guy who was scanning his email multiple times in the morning before he did anything about it, or am I going to move one some of those things that I said were the tasks to move on today.

Now, where do the tasks come from and where do the emails come from? If you wouldn’t mind bringing up the Evernote slide. So, I know that Evernote’s popular with the community, I’ve seen a couple of your classes.

Andrew: I’m using Evernote. I think, more then anyone that I know of, I am addicted to it. Everyone in the company here would rather that I use Google Docs for everything but Evernote is so much more convenient, easy to get data into, easy to get data out of. I’m sliding all these images in here and it’s Evernote that’s making it easy for me to pop this in here and pop that in there and anyway.

Jason: I heard you earlier in another class, Andrew, you said that you can email things to your Evernote, I’ll get to that in just a second, and the other one for me is the offline capabilities of this. So I’m on my iPhone, my iPod or my iPad, I can pull up my Evernote right then and then add, subtract or edit. Anyway, what you’re looking at here, this is just one of my buckets, and I’ve got two project inventories. I’ve got projected between now and the next eighteen months and then I’ve got projects that I’ve already committed to for the next one and a half to three years. And so what you got here is, I took this picture you can tell, I took this back on 2/28, there were by the way the highlighted one, so just a running list here. Inventory of what I said yes to that when I look at this list I’m going to start to pick those smaller verbs. So, today I’ve got to submit the article to Laura that was the conclusion that I wrote earlier today that I’ll finish up tonight. We’ve got a design and produce the better coffee mugs, present the seminar for IMS. For each one of these, I’ll think to myself, what is the move I need to make when I get one of these block of time and then again, like you, I can email that task straight into my remember the milk. I know that sometime in the 24 hours I’m going to get these blocks of 15, 30 or 45 minutes, sit down, pull up what is my list of work that I know I can move through right now. I know I mentioned it, Andrew, but the significance of these 15 minute blocks, three of them, number one, we only have 96 a day. For most entrepreneurs who are sleeping five, six hours a night, you can just start subtracting. If I sleep five hours a night I’m now down to 76 15 minutes blocks. I know you and I both exercise, why don’t we subtract another 4, one hour, so now I’m down 74 blocks. One we start subtracting all of these out, were going to get real selfish about when someone walks in a says “Do you have a minute?”

Andrew: I get more “Can I take you out for coffee?” Which will be two hours, a minute would be nice.

Jason: And you just got to know, the person’s asking you for that coffee, that’s going to be eight of your 15 minutes, 8 % of your day.

Andrew: That’s huge.

Jason: I’ve got to start thinking about what’s the return on investment if I invest 8% of my day in y you, what am I getting back? And it’s weird; I know there’s a lot of folks out there who they’ve gone to starting to charge people for lunches and charge people for coffees and those kinds of things. I don’t know exactly where I am on that side of the fence because I’m a people a person and I love hanging out with people but when I started looking at the percentages, if I can guarantee you a 4% return on your money you’d give me everything you got especially in today’s market but if I can guarantee a 4% return on your time what would you backfill that saved time with?

Andrew: I know an entrepreneur who charges for his time but never accepts payment for it. He just puts that charge out there so that when people ask him for time they understand that there is some value to what he’s giving them and it’s better to come prepared and it’s better to be appreciative that’s he’s giving you time and not bitch that you’re not getting more time then you’ve got or wish that you had a half day because this guy should be able to help you.

Jason: I did one month; I did 15 minutes quick calls over the phone for anybody who funded a Kiva loan.

Andrew: That’s a great idea.

Jason: That was fun. People would go to Kiva, they’d fund a loan, they’d send me the little screen shot and then it’ like OK, now I’m in. You’re helping the planet, OK, let’s talk.

Andrew: It shows us some value here to. Measure results.

Jason: Please, please, please. I’ve done something like a weekly debrief, a weekly assessment for years now but Thursdays, sometime in the mid-morning, I just look back over my calendar. That’s the first place I start. And the second place I go to is my [incent] items. Those two, I can’t get more objective than my incent items and my in box. I can get a little bit objective with my calendar, because I can still fudge it, I can still add things and subtract things, right? But just those two measures, if I look back, who did I sent that to, and who did I meet with, connect with, where was I, where did I go, all build from myself a, Oh, WOW! It’s Thursday morning, before the week is over, I need to reconnect with that person; I need to follow up with that program, I need to reconnect with that group. And so, that little review, I mean, take as long as you want. I usually plan for about 30 minutes for that. But what it does is give me a real solid sense of where my time went. And again, to try to pick up all the bread crumbs from this class, Andrew, is you start with what are those most important tasks. You’re surrounding yourself by the people who are heavily influencing. We’re looking at the homeostatic response, right? If I always do what I’ve always done, and if those are the people that I’ve been emailing and those are the people that I’ve been meeting with, do I need to anything different so that when that new app launches, or when that new pitch round starts, I’m ready for what’s next.

Andrew: We have a visual here; should I bring it up now?

Jason: Please.

Andrew: All right, let’s take a look at it.

Jason: So these are two of my favorite websites when it comes to assessing where my time has gone. On the left-hand side it’s this e.ggtimer.com. And you can actually go in and set this for a countdown timer. It fills up my entire screen. So, next time I plan a 45-minute work session, the most important time that I’ve set this up for clients is right after a meeting has been cancelled at the last minute. And I don’t know if this happens to you, Andrew, but from time to time I’ll set something up for 10 a.m., and 9:51 I’ll get an email, ‘Sorry, Jason. Something came up. I can’t make our meeting at 10:00. We’ll reschedule.’ Well, I had planned to be away from my desk. I’d planned to be away from the world, and I’d planned to be away from email and my phone from 10:00 to 11:00. So, as hard as it is, I actually hold myself back from going to email or picking up my phone. I set that little timer off to the side for 59 minutes. It fills up my second monitor, and I work on something with that countdown timer ticking. Someone walks into my office, ‘Jason, do you have a minute?’ Well, no, because I supposed to be in a meeting, and I’ve only got 43 minutes until my timer is done. So, to me it’s a real good way to hold my focus to that.

Andrew: Let me check that out. This seems like a really simple thing to use. Let me click over.

Jason: Click it twice.

Andrew: Is it egg timer, no period?

Jason: e.ggtimer.com.

Andrew: Oh, I got the period in the wrong place.

Jason: Yeah, there you go. Just hit ‘go’.

Andrew: So, it’ll be five minutes.

Jason: And you’ll see that, and I just put that over on the other monitor.

Andrew: And just keep that running, and I could even see myself just in a corner of the screen just keep thing running, and I guess it’s an egg timer. That’s all it is.

Jason: All right. Here’s the deal. This is my experience, Andrew. If I look at the clock and I know that I have another hour before I need to be somewhere I’ll kind of work. If I look at the timer and realize I have 36 minutes until I’m done with this time, I’m going to refocus.

Andrew: I notice how the top and bottom are growing, those bars on the top and bottom to fill up the screen. Yeah, dead simple. And then the other site that you were talking about is the stop the bleeding?

Jason: This one is stop the bleeding. Actually, do a Google search for this, because that’s not it. That’s the name of the program, stop the bleeding, and it’s this little . . . put timer.

Andrew: Okay.

Jason: Put timer, stop the bleeding meeting timer, or something–meeting ticker.

Andrew: And you do have a screen shot of it up there.

Jason: I did.

Andrew: Where is it?

Jason: Click that top one and see what happens.

Andrew: It’s a get hub, so it’s going to take us to a program that will allow us to do it. Oh, you know, it is Get Hub. Actually, I see it in your screen shot.

Jason: There you go. All right. So let’s say you’ve got three people in the room. Type in three, and let’s say the average hourly wage is $250, put $250 in there. And you click start, and all of a sudden . . .

Andrew: That’s what it’s costing us to have this meeting and spend all this time together.

Jason: Now imagine when I do this, Andrew, and I show it because there are 150 people in the room. They’re all bankers so put $450 in the hourly cost. All of the sudden everyone leans forward and they want to know, Jason, what’s the secret. So this one here in a group setting… Oh, by the way, here’s another thing. I’ll start this, if I have a class that starts at 9:00 in the morning, I’ll start that with the attendee list. Say there’s 16 people in the class. Most seminars that I do, we don’t get to start on time, because someone’s late. So we start at what, 9:12, 9:13. I flip to that and I say, just so you know, this is already gone by.

Andrew: That’s how much money we just burned through while we’re waiting.

Jason: It doesn’t always make me the most popular consultant that comes in. But I figure, I’m too young not to tell the truth. When it comes to assessment there’s really that macro sense. Where have we gone over the past several days. In seven days, that’s when a psychologist will debate, is it five days, is it nine days. But within seven days we start losing the details of what happened. So in seven days I want to stop. I like Thursdays, because if I do this on Thursday that gives me about 36 hours before the weekend.

I used to try to do this on Friday, I had a lot of clients who wanted to do theirs on Friday but the problem was if they caught something on Friday afternoon, New York was closed, and Asia was gone. By doing this on Thursday, we could send something out there and we might get that response before the weekend comes. Then on the micro sense is being acutely aware of where the time is going in that focus period that we have.

Andrew: Can you tell the story of Nick, your client? Do you remember the one I’m talking about? He’s a financial adviser.

Jason: I love this story, I love this story. I got hired by a bank in New York, and that was the really nice tie client. Anyway, they brought me in, they gave me two hours of this guy. Now normally I work with someone for two days. But they said, Jason, he’s busy, two hours. So we sit down, and he’s got his six monitors up, he’s got two phones and he turns to me and he says, OK. What do you got? And I could tell, one eye is still on Bloomberg, right. I did my homework and I’ve worked in the financial industries for about a decade now and I just asked him point blank. I said, how many phone calls did you make yesterday? He said, I don’t know, about 20 or 25. I just looked at him and I said, “Bull. No you didn’t.” And at this point, I’m like one minute into the consulting. He’s like oh, god, what just happened. And he looks at me, then with a big smile on his face he says, how did you know? I said, Nick, no one makes 20 outbound phone calls. If you made 20 outbound phone calls you’d be partner by now.

Long story short, the tactic I gave this guy, and I’m looking around my desk. I gave him five quarters, you know $0.25. We put them on this side of his monitor. And I said, look your job today is to move those five quarters to the other side of your desk. Every quarter equals one outbound call, that’s it. And goes, Jason, five phone calls that’s not a big deal. I said, I know, I know, that’s just this week. Five day, I talk about the five day experiment, five days.

It turns out that he started moving quarters and he was moving the piles, one two, thee times a day. And by the way, why quarters? Because for a living this guy was moving money. They could’ve been $100 bills that he was moving he wouldn’t have known the difference. But we got it down to a game. If I could leave the audience with something today , it would be, work is a game. There’s rules, there’s laws, there’s fouls, there’s a cheering squad, there’s all kind of things that to me, mean engagement. And whether it’s putting quarters on the side of your desk, whether it’s writing it down on a note card the big accomplishments you made today. Make it a game you can win.

Andrew: If people want to get more, this is the book right here. “Your Best Just Got Better”. We just touched on some of the ideas of the book, but if you want to get the full book, it’s available at Amazon, Barnes and Noble, Nook, iBook, everywhere. “Your Best Just Got Better’. You’re giving a way a free chapter on your site so people can experiment and see if it really is everything that we’ve been talking about here.

Jason: They can start reading that right now with chapter 1. It actually includes the foreword, the prologue, the table of contents, and chapter 1. So it’s about 40 pages of the book. And then anything I can do Andrew, this community has been so good to me, I’ve learned so much from the other classes. I’m a member and will continue to be, and I really appreciate the opportunity to share with the audience. They can email, text message.

Andrew: Yes, I keep telling the audience that it starts out with these little conversations, they just say thank you, and then I find that incredible things happen as a result of them.

Jason: Twitter, Jason Womack.

Andrew: That’s the way you and I connected today. You’re on Twitter. Jason Womack, and the website is Womackcompany.com. Thank you for doing this session with us.

Jason: Absolute pleasure Andrew.

Andrew: Thank you. And you guys have a bunch of ideas, useable tactics from this session. If you just take one idea and use it, it will make this whole time and investment that you’ve made into this program worthwhile. Even if it’s just saying you know what, what’s my equivalent of making phone calls today, and you stack four quarters on one side of your monitor and every time you get that thing done, you move the stack over one at a time to the other side of the monitor. You’re going to start seeing real progress, real productivity. Real results in your life, and when you do, I hope that you’ll come back and tell me. I hope you’ll tell Jason about it, because we want to celebrate in your wins and we want to be a part of your success. So thank you for watching, we’re looking forward to seeing your results.

AwayFind: Get Out From Under The Minutia Of Business – with Jared Goralnick

How do you increase your productivity so you could get more free time? That’s what this interview is about.

As the founder of SET Consulting, Jared Goralnick helped hundreds of companies make real productivity gains. After selling that business, he went on to launch AwayFind, which lets you stop checking your inbox every 5 minutes but still allows urgent emails to find you quickly by pushing them right to you with alerts.

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About Jared Goralnick

Jared Goralnick is the founder of AwayFind.com, a web application that lets you stop checking your inbox every 5 minutes but still allows urgent emails to find you quickly by pushing them right to you with alerts.

Raw transcript

Mixergy’s audio transcription is done by Speechpad

Andrew: Three messages before we get started. If you’re a tech entrepreneur, don’t you have unique legal needs that the average lawyer can’t help you with? That’s why you need Scott Edward Walker of Walker Corporate Law. If you read his articles on Venture Beat, you’d know that he can help you with issues like raising money, or issuing stock options, or even deciding whether to form a corporation. Scott Edward Walker is the entrepreneur’s lawyer. See him at walkercorporatelaw.com.

And do you remember when I interviewed Sara Sutton Fell about how thousands of people pay for her job site? Look at the biggest point that she made. She said that she has a phone number on every page of her site because, and here’s a stat: 95% of the people who call, end up buying. Most people, though, don’t call her, but seeing a real number increases their confidence in her and they buy. So try this: go to grasshopper.com and get a phone number that will make your company sound professional. Add it to your site and see what happens, grasshopper.com.

And remember Patrick Buckley, who I interviewed, he came up with an idea for an iPad case. He built a store to sell it and in a few months, he generated about $1 million in sales. Well, the platform he used is Shopify. If you have an idea to sell anything, set up your store on shopify.com because Shopify stores are designed to increase sales. Plus, Shopify makes it easy to set up a beautiful store and manage it, shopify.com. Here’s the program.

Hey, everyone, my name is Andrew Warner. I’m the founder of mixergy.com, home of the ambitious upstart. How do you increase your productivity so you can get more free time? As the founder of SET Consulting, Jared Goralnick helped hundreds of companies make real productivity gains. After selling that business, he went on to launch awayfind.com, which lets you stop checking your inbox every five minutes, but still allows urgent emails to find you quickly by pushing them right to you with alerts.

I invited him here, not because necessarily you want to find free time or I want to find free time to sit on a beach somewhere, but so that, sometimes, we could just free up a little bit of space to sit and think about our future, think about what we started our businesses for, think about where we want to take our lives, our companies, in the future. I want us to just not spend time getting bogged down in the minutia of business and I invited Jared here to help us do that.

Jared, first question, the most important question, of course I’m asking it as the first question, how much did you sell your company for?

Jared: How much did I sell SET for? Actually, I’m not able to disclose that since it was a private sale, but I appreciate you’re asking. I will say that it changed a bit of my life though.

Andrew: It did?

Jared: For the better, for certain.

Andrew: How did it change your life?

Jared: Well, in particular, it was more the moving on than just the finances, but I was able to move to San Francisco. I was able to focus on a product and on a dream and bring on some people that I really enjoy working with. So some of that was the financials, and a lot of it was the ability to have closure. So selling a business, in addition to all the, you know, being able to say, you sold a company, and some of the financials around it, it’s real closure and that’s a great thing.

Andrew: OK. I said it, of course, in a kidding way. It’s not the most important question, but it is a question that I like to ask guests and sometimes they give me the answer and surprise everyone, including themselves. AwayFind we’ll find out a little bit more about that. This interview isn’t about your companies, it’s about our audience and about how we can make them more productive, but they’re, I’m sure, wondering, “Who is this guy? And why is he here to tell us about productivity?” So let’s get to know you just a little bit and then jump into productivity. AwayFind, how much money did you raise for that business?

Jared: I raised about $800,000 for AwayFind.

Andrew: $800,000. All right. One of the things that I found out about you as I was setting this interview up is, I asked you about, like, “How great a productivity person are you? Are you able to organize everything so that it fits into four minutes a week and the rest of the week you’re able to hang out and drink tea?” And you confessed something to me, which, I’d like you to tell the audience. You said, “Hey, I’ve struggled with productivity my whole life.” How do you mean?

Jared: Well, you know, I was always the guy that was continually distracted. You know, and interestingly, I did all right in high school because I was able to have, you know, eight classes, followed by stuff after school and, you know, everything was so structured. But then all of the sudden, you get into the real world, especially if you want to work for yourself, and, you know, things aren’t laid out for you and you have to make decisions. That’s the biggest challenge for working independently, for starting your own thing is, is that no one is going to tell you what to do. Even if they give you money, you still are on your own.

So I was the most distracted. I made a decision early on to step away from games because I knew that I could just get totally immersed in them. I don’t watch television. Those are some of the basic things. Over time, I kept reading and learning about ways to build habits for myself or enforce discipline for myself because it just did not come easy to me to stay focused and to stay on task and to do things that I wasn’t told to do.

Andrew: All right. Despite that, you were able to become productive. You were able to teach others how to increase their productivity and you’ve given talks about productivity. Did you talk to the FBI about productivity? You helped them increase their productivity?

Jared: We worked with the FBI, the U.S. Marshal Service, HP, NTT DoCoMo, hundreds of clients at my last company as well as lots of groups and so forth. That’s always been my thing. If I can learn something that can help me, I want to help others with it too.

Andrew: All right. You and I have spent about an hour, in fact longer, you in addition to it spent even more time prepping for this interview and the reason is that I want to give the audience something that they can use right now and for the next week because if we give them tactics that they can use quickly, then we’re going to open up their minds to big ideas that will carry them for the rest of their lives. So what’s the first tactic that that person that is listening to us right now can implement?

Jared: Something that they can do right away is they can turn off all notifications. As a matter of fact, it’s funny, you were asking about an example when we were chatting about this before, when I was raising money I was actually doing a video conference like this and I was explaining my company to someone who was a younger VC and he wasn’t completely familiar with the problem my product solves, which is helping people to get away from interruptions. Then all of a sudden he’s like, could you repeat that? Wait, I think I understand your product Jared. He basically got an email and went down this little rabbit hole and completely lost his train of thought.

We’re all familiar with the idea that when we’re in a conversation that something comes up and then we completely lose our train of thought with people, but we don’t often notice that all day long we’re trying to focus on various things and when those interruptions come at us it completely sends us down these rabbit holes. People lose about one-third of their day to interruptions and the time it takes to get back on track.

The tactic, the very specific thing everybody should do right now, is to go onto their mobile device and turn off all the sounds and notifications for things like their email, their Facebook. We’ll talk later about other alerts you might want to keep, but generally speaking for Twitter and certainly also to go to things like your Netflix cue or your Amazon and your Amazon receipts and things and set it up so those things are not coming to your inbox, whether it be because they’re interrupting you or they’re overwhelming you. There’s just all kinds of things that are completely transactional and we’re going to find out about them later, so there’s no reason for us to get additional alerts that sends us down rabbit holes right now.

Andrew: You know what? It feels to me like winning now in the software game and the apps game and the social networking game means sending more and more notifications. I signed up to chime.in just to see what it was about. Within, I think it was an hour, I started getting alerts about which of my friends joined Chime, which of my friends added something to Chime. I don’t even know what Chime is, I’m not sure I like them, but I definitely don’t need them interrupting me.

Then there are things that I just don’t expect to cause notifications like chess.com. I installed the app on my phone because I love playing chess. The middle of my day I get an alert, the person you’re playing with made a move. I’d say, well you know, I could leave that on and I could hold off until later in the day.

I couldn’t. I got the notification, I felt the need to either respond to it or think about it and I went in and I turned off those notifications. What other notifications like chess, like things that we wouldn’t necessarily expect to send us notifications are there out there? Help me think of what else I should shut off. Now as I’m talking to you on Skype I’m thinking I’d better turn off the Skype notifications. People pop up all the time with messages. In fact, I am on do not disturb, which is good, which means that I won’t get messages while we’re talking.

Jared: And I am as well. On Skype it’s up to you whether you do the do not disturb, but if you really don’t want people to bug you while you’re on Skype for things you haven’t scheduled, I think there’s an invisible mode or something. Social networks are the main culprit of the actual notifications and of course social games being tied in with that, anything with the word social in front of it.

The other side of it is not necessarily notifications, but it’s kind of the volume of things that come into email. It’s anything that’s going to come in duplicate. Do you really need to know when Netflix receives your DVD in the mail? Do you need to get a receipt from Amazon? You’ve probably been using the site for ten years. You get the idea that after you’ve checked out that it’s going to send you a receipt.

So it’s turning all those things either off or hiding them and in Facebook, they’ve changed the notification structure a lot, but everybody should go to their Facebook.com and go to their notifications area. And there’s like 500 boxes still and you should uncheck all of them, except for the direct messages. The direct, you know, like when someone is contacting you specifically. You shouldn’t get an email for stuff that you’re going to see anyway, because you’re never going to forget to check your email and you’re never going to forget, probably, to log into Facebook, so why do you need those things in duplicate.

Andrew: Alright, what’s the next tactic?

Jared: The next tactic is not to leave anything in your inbox. What I mean by that, is actually first off, picture. What I mean by that is to picture an actual physical mail box and consider the idea that when you got mail in the old days you would take your mail out so you wouldn’t just leave stuff in it. Why is it that we’re leaving stuff in our email inbox or other inboxes? It should behave the same way.

I was actually working with someone, actually a Google product manager recently, and he had over ten thousand messages in his inbox and I’m going to actually talk to you about some of the strategies about how to process things in your inbox, but he like many of your listeners, had that initial problem of there’s just so much stuff already there so even if I create this system for how to process email, how do I start.

For him, what we actually did was we took all of the existing messages that were in there that he wasn’t sure whether they were processed or not, put it into another folder and it was sort of like the to process folder from the old stuff that he dealt with Jared and then from there on he used a good process for going through all of his inbox and then he used, he applied that same process to a hundred or so, hundred and fifty messages from the other inbox, you know every day.

Also, just searching for things and just getting rid of them. But the idea is that, first of, a week later he was just, the amount of emails I’ve received back from this person, it makes me want to get back out of the product space and go back into training and doing things like this because I’ve never gotten so many thank yous within a few weeks, because this person who is in charge of hundreds of people at Google now has some peace. When things are in your inbox, the challenge with an inbox is that it’s organize based on the stuff you received most recently, and that doesn’t make any sense. I mean, like, there’s no, just because something is newer doesn’t mean that it’s more important than the thing you received two hours ago which you still haven’t dealt with.

And similarly, the subjects don’t give you any context as to what’s actually going on because oftentimes, it’s like Intro: Jared/Andrew Warner. It’s like, who is this Andrew Warner guy, maybe I know him but does this have to do with an interview or was this, it’s likely that a week after this you’re asking me for some software product I mentioned during this interview and all I have to do is send you the link to the software product, but I don’t know that from the subject. I don’t know that that’s the actual discreet task.

So, what we should be doing is, we should be using our inbox as a place that we temporarily, like a hot potato, just hold onto and just pass on to something appropriate and what I’m about to share with you isn’t new, it’s very similar to Inbox Zero, or to Getting Things Done. There’s basically three or four tactics you should do, three of four specific things you should do when you’re going through your email. One is if you can deal with that message right now, then, in other words if it can take you two or three minutes or less just process it right now, just reply, just get it out of the way. If it’s something that’s going to take longer, then create a task.

Everybody that’s listening to this, really should have a task list because a task list you can put in a certain order, you can give actually titles to it and it just so happens that if you use Gmail there is a task feature in Gmail, you can just add to tasks, there’s even keyboard shortcuts. So, what’s nice about the Gmail’s task feature is it links it back to the email so that even though it’s in your task list and you can give it a new name, with one click, you’re then back at the actual contact. So create a task, reply to it right away, archive or delete.

Those are the kinds of things that you should be doing within two minutes or as soon as you get to every single message. There’s also the possibility you might create a read later kind of thing, but oftentimes I’ll just put that on the task list. If you’re thinking what I just described is sort of a lot to take in, you could just Google the two minute rule. I’ve written articles about it on TechnoTheory.com and many other people like Merlin Mann and David Allen have written articles about that, so this isn’t new.

And the beauty is, that when your inbox is empty, and you have to trust me on this, the very first time that you have an empty inbox, there’s literally something that goes on in your head, there’s this feeling, you know, it’s like when I described the closure for selling my company, only it’s every day, it’s like, OK, now I can do what I want to do. Now I can make a decision as opposed to letting the world decide for me. That happens every time your inbox is empty.

Andrew: It really is. I got Inbox Zero and I lived at Inbox Zero fro weeks and felt that sense of freedom and then I got caught up with a bunch of email and I’m still working down that list. I think I’m going to do what you suggested to the Google product manager who came to you for advice. I think I’m going to tag them all as bankruptcy, mark them all as read and get back to them later on, but go back to having a free inbox, because my mind does get freer. All right, respond, add to ask, archive, or delete. Great. What’s the next tactic?

Jared: Another one is to get stuff out of your head. Along the same lines of getting that mental freedom. This is straight out of David Allen’s “Getting Things Done”, he has this really interesting metaphor. He calls it ‘Mind Like Water,’ which is the idea that you have a lake and you picture a rock falling into the lake and there’s ripples that come around and how many ripples come when you drop a rock in? Well the exactly the appropriate number of ripples based on the size of the rock, how you threw it, other little factors, but essentially it’s an exactly appropriate response and that’s how we should be.

When something happens to us, we should respond appropriately to that situation. We shouldn’t be responding based on the fact that we’re thinking about other stuff and it’s bothering us or there’s something else that we have to remember. Let’s say you’re spec-ing out a project. If you’re working with your team and you have this really long list of things and you need to put it together. You want to focus on that. You shouldn’t also be thinking about the fact that you have to pick up something after work or you might have a meeting in 15 minutes and you don’t want to forget that you have that meeting.

Again, this is going to be another one of those two step things where there’s the what you should do on a day to day basis and there’s the what you should do to start and the starting thing is really wonderful. I’ve done these in workshops so you all could pause this video if you wanted and do this right now. Take a blank sheet of paper and just start writing whatever is on your mind. Don’t look at your task list first if you have one. You can do that in the second part, but first, just write out everything that’s on your mind. It’s sort of cathartic. You just write it all out and then if you’d like you can go to your task list and your email and see if there’s other stuff you need to capture, but the idea is first just get it out of your head. I like actually writing it, some people type, but whatever it is, just get it out of your head. That is the catharsis part.

The second part is start having a system you rely on. I mentioned a task list before. The most classic example of having something you rely on is, of course, a calendar, where everybody has a calendar on their phone and now it hopefully syncs to their Google calendar or their exchange calendar. Everybody should at least rely on their calendar reminders. I shouldn’t be thinking at 8:45 a.m. Pacific time that I have a call with Andrew in 45 minutes and then keep thinking every ten minutes that I might miss it.

No, I should get a reminder five minutes before that thing and I should trust it. If I have something that requires me to be somewhere in 45 minutes, I should put something on my calendar that says, “You’re going to be driving during this time.” I don’t mean you have to always be that thorough, but if you can rely on, for starters, a calendar. I mean really rely on that, then it means that it’s not in your head, ever, and that’s the very first thing.

Time based things are the most bothersome in terms of weighing us down. The next part is whenever you have that idea, really find a way to immediately get it into something that’s organized and even if you never come back to it because a lot of people say I don’t have a system for going back to my task list. Well you what, you don’t have a system for going back through your mind. That doesn’t really work. Even if it’s on paper, preferably if the final task list is somewhere organized and synchronized so it’s backed up and all that. Get it there and then when you do decide to review, which you will eventually have even if it’s a few months from now and you’re on a plane and you have extra time. You’ll go through those ideas, but don’t keep it in your head or it’s so hard to be present.

Andrew: What do you use as a notebook to keep track of all these ideas?

Jared: I use a few different things. For the most part actually it’s Google tasks and the main reason for that, well for a long time I did training and I wanted to use tools that everybody had access to rather than cost money or Mac or PC specific and things like that. Partly because it integrates right in with Gmail and many people that are listening to this, almost everything starts with email. Not necessarily the things that I think of, but the other stuff. So something that just brings all that together and is right in the email interface is very convenient for me and then I use Chrome and using the Chrome task extension. I have my browser open right here, I can press Alt-D, which brings me to the tasks, the area where I can type in the URL and type T space and whatever happens to be and then press enter and that will immediately create a task for whatever it was I thought of.

Similarly, either the Google tasks synchronize with either my Android or my iPhone, so I mean any of those kind of things. It’s just everywhere, it’s even on my Windows phone. I use all these things for our development and it just works. So, I’d rather be electronic, but at the same time when I have a really long thought, I do like writing. Often times I’ll have a journal near me and paper.

Andrew: One thing that I found when I did that is, suddenly the to-do list becomes overwhelming. At least if my inbox is overwhelming I’m forced to go into that inbox every day and I kind of want to see what new surprise will be in the inbox when it pulls in the emails. But if it’s on a task list, it just disappears and it becomes this big burdensome hidden thing that I never get to but still feels like an obligation that gets bigger and bigger with each task. So, what do you do about clearing out the task list?

Jared: So a couple of things, one of the reasons that people aren’t effective with their task list is because they’re not effective with getting their inbox to zero. What I mean by that is, during this interview emails are accumulating for you and for me. At the end of this interview, I could go to my tasks list or I could go to me email. Now my email is, I know that somehow or another I have to get through stuff in there because it’s necessary for my, or not even that I have to get through it, like even if I didn’t have a system, like I’m going to hit my inbox because it is still the source of things.

I’m always going to look at my inbox just like I’m always going to go at some point to Facebook. Whereas there’s no rule in a book that says, I’m always going to go to my task list. No, there isn’t. So, you need to make sure that you either empty your inbox or completely close your inbox if you want your task list to do something, because if your inbox is the only thing you pay attention to, you’re always going to have enough stuff there to dissuade you from ever getting to your task list. So, there needs to be a certain shift if in your mind from, this is where stuff is that matters, you know from the inbox to, this is where stuff matters has to shift from the inbox to the task list. And once you recognize that that’s really the most important place. There really shouldn’t be too many destinations in your day and by that I mean things you really, really check all the time.

The calendar should come to you for notifications, you should create things in your calendar when you need appointments with people and you need to coordinate. You shouldn’t otherwise just like be in your calendar, there’s no, I mean yes you need to look at what your day is, but generally speaking, like the calendar is notifications and you’re email should be when you decide that you kind of want more. When you’re like, what’s next? Your task list should be the main place where you’re looking and the tactical way to make sure that the whole, to solve the whole too long problem, is that to make sure that you have a list that’s for today, and a list that’s just capturing.

So, I end up having sort of three lists that relate to, like generally I have three lists, I have quite a few more if you want to talk specific, but generally I have the list of stuff that’s coming up, the list of stuff that’s now and the list that’s sort of someday, maybe. I give them different names for it, but that’s generally what it is. The today list I really do my best to get through and if nothing else there’s always at least one thing that is the most important that I will get through and ideally, and this isn’t always the case, but ideally I won’t be doing anything with my email in the morning and I’ll be instead doing that one thing that’s really at the top of my task list.

And if you, the GTD answer to this, the Getting Things Done answer to this, is to have a weekly review where you look through stuff, you delete things, you move them around and whether you do it weekly or not, the key is that again, the inbox isn’t your main concern, the task list will become your main concern. And then at that point, you won’t have that much trouble moving things around and deleting things and then you’ll probably create some buckets like blog posts, or movies to watch, or things at the grocery store, things to do at home. So, I end up having some of those buckets as well. The list that matters most ends up being the today list.

Andrew: All right, next tactic, what else do we need to know to do?

Jared: This one’s, it’s not as much a day to day thing, it’s a measure the right thing. Because this I feel like sends us, just overwhelms us in our head as well. I used to be really, really into social media. I paid attention to my Twitter followers, my Facebook friends, page views, RSS, all that kind of stuff and it wasn’t good for anything. It ended up, it basically, it was, it basically ended up replacing the end with the means, or the other way around in this particular case.

It certainly wasn’t about the voyage. It wasn’t about the value of actually either getting relationships from people or making money off of my product or things like that. I think there are all different signals in our life that indicate our various popularity or success in the eyes of some computer, but more importantly there are ones that actually matter to us and much like the idea that you don’t need to constantly, I’ll get into more things you shouldn’t be doing all day long, but the email being one of them.

Similarly, you don’t need to know how many followers you have fifteen times a day. So anything you can do to just sort of just start thinking about what are the things that really, really matter and focusing on those numbers and then trying to just get the other ones out of your head. If you’re running a start-up, you will very quickly realize that in the process of the funnel, there’s about 500 things you can track and most of them are incidental, most of them don’t really, really matter to your success. If you spend all your time focused on the thing that’s right at the bottom of the funnel, like some little like box that people aren’t checking, when in reality everybody is like disappearing much higher on then you’re just wasting your time.

So, it’s important to recognize sort of three different categories. There are the things that really matter in terms of your business. There’s the things that really matter in terms of yourself and then there’s things for your business that really aren’t making a big impact right now and then there’s things for yourself that more are just sort of congratulatory or just make yourself feel good but don’t actually at the end of the day, you know, affect who you are as a person. And getting past those things makes it a lot easier to focus on the right stuff. And I think it is something that people actually have to think about at least once. I think I may have lost your audio, Andrew, I’m sorry.

Andrew: Sorry. I get carried away with the, so while we’re talking, by the way, people pop in, give me packages, like this, talk about notifications, talk outside here so I hit the mute button while they were doing that.

Jared: No problem.

Andrew: What I was saying was, I get notifications all the time, not notifications but numbers all the time in front of me. Things like Twitter followers like you said and Facebook and it’s real easy to get carried away with that, even traffic numbers are easy. But they’re not really significant, as you said, but how do you find what is the right number for you to look at. Like, for us even here at Mixergy, we for awhile were thinking, why don’t we look at the revenue numbers, right? If revenue is going up that means more people are paying for our stuff here.

If more people are paying for the courses it means that the courses are improving, right? But, first of all, revenue is a lagging indicator. You have to do a whole lot of things right in order for the revenue to go up. And secondly, that’s not a clear indication of our impact, it’s more audience revenue that really matters, our audience growth that really matters. So, it’s not that easy to find the right number. What have you done at AwayFind to figure out what your right number is?

Jared: It’s tough when you’re looking for then to figure out this. Because ultimately you want to figure out what is the variable that affects revenue because you can’t just be like, give me money, you know, like, yes, if you are, I suppose if you’re raising money you know then give me, there’s very little. If all you are asking for then maybe that’s the end. But for us, it’s, I mean maybe this sounds cliché but it’s all about paying attention to the funnel and which parts to focus on. So, the numbers actually are different at different times, you know.

We just recently had a team meeting with sort of the business side of my team. There are nine of us at the company and three of us that are a little bit more on the business side, and we were, you know it was the first big meeting in a while. You know, a couple days kind of thing and I asked my Director of Marketing, Brian, kind of you know, what he was interested in focusing on and he was talking about improving a lot of the stuff. Oh, we need to improve this so that we end up getting you know, high conversions down here and then we’ll focus on the top of the funnel.

I was like, this is our runway, or actually, more like this is our runway and we’ve actually spent much of the company’s history improving the conversion rate and our conversions are pretty good. You go to our homepage, there’s a chance you’ll sign up, a good chance. And, you know, we ended up refocusing the team to think, you know, for the first time, like, you know, we’re now going to start talking about the top of the funnel. How do we get people in the door, you know?

And, that led to discussions around focusing on, industries to focus on and partnerships to focus on and resellers. And of course, there’s order to this, you don’t just get a reseller, you don’t just get an enterprise customer, and you don’t just go out on a big list. You know, these are all, these all have an order to them. But I did know that we didn’t need to focus on, you know, a particular like place on the homepage. Like, we didn’t need to move buttons around or anything.

Essentially, it’s very easy with the lean start-up stuff, or in other words, we didn’t need to do as much of the measurable stuff. We needed to just dump shit on the top, pardon my language. You have to know, in our case it was like we don’t need to think about the numbers as much. Yeah, we have to pay attention to the revenue with the ad, but the idea is that if a hundred people enter the funnel and ten of them come out paying, or is the problem that ten isn’t a good enough number, or is the problem that that hundred is just way too small?

So, that’s the whole thing is that it isn’t about numbers, it’s about what you’re trying to accomplish. And that’s how we think about things. At what point do we need to focus on which part?

Andrew: I actually did a course with Juan Martitegui about this, and it was so impactful for me that we’re going to change the whole business around this, this idea that he says, “Look, every company has a funnel as you described in your company”, and he goes, “Here are the four critical points in the funnel, the place where people come to the top and the orders. I don’t want to get into the details of it because I’m not going to do it justice right now. But he says, “Focus on each of those four.”

I’m not going to do it justice. First, I want to spend a little more time on it internally and then talk about it, but it was just so frickin’ impactful. To organize all of our thinking internally, we’ve setting up measurement so that we can make sure to focus one each of those four sections and measure the results. Then, I’ll talk about it with the audience later, and then, of course, they’ll see in on the site when it launches.

Jared: Sure. I want to just point out one thing which is that everybody that I hire at my company, I tell them to watch Startup Metrics for Dave McClure’s video, and I know that gets around a lot, probably amongst your readers are watchers, or purists, but every discussion we have at our company we always talk about: is it about acquisition, activation or referral revenue, as Dave calls it, RRRs. When we’re clear on what we’re trying to improve, we make a lot better decisions about whether a decision is worthwhile.

Andrew: Yeah, that’s essentially what we’re talking about, just figure out where those key moments are in your funnel and focus the hell out of those four or whatever number you decide to break it down into.

Before we go to the next one, I’ve got to ask you about your chair. The back of it’s different. What kind of chair are you sitting in?

Jared: It’s just an orange IKEA chair.

Andrew: It’s an IKEA chair, but it looks like the back is free, like . . .

Jared: Oh, the back is all mesh.

Andrew: To give your back some breathing?

Jared: Yeah. I’m just kind of into orange, like my logo of my company, a lot of little things. It’s funny, at my office space here, everybody else has standard desks, but I was like, I want a more comfortable . . . I want an orange chair. It’s fun. It’s good to be in the corner with an orange chair. It’s easy to tell people where to come.

Andrew: We’ve talked for a while now, and I’ve been looking at all the little things that happen to pop up on the camera, like the tea cup that you have, for example. It’s not an ordinary tea cup. The things that you have around you, people can help, from the few minutes we’ve spent together, but the things you have around you are different than most people.

What’s with the tea cup? The tea cup looks like two different layers. I don’t want to get too side tracked here, but what is that?

Jared: It’s just insulation. This is a tea cup from Teavana, teavana.com, I think. Well, first off it keeps it warm. You might argue that the down side of it is there’s a large surface area on the top which means the tea is going to get cooler quickly, but this means a) it’s not going to be hot on my hands, and b) it means that it stays a little bit more insulated. Some might also argue that this is pure decorative because why do you need an arm when you already have it insulated. So, my espresso cups look the same and don’t have this, and that’s a little more functional.

But, nonetheless I don’t know, you only get so much of a chance to make an impression. It’s usually not on video. It’s usually more the people that are coming here, but I don’t know. Doing things a little bit differently means that people see that you put care into things, and then hopefully they’re going to think we put into my company, into my customers. That’s what I want to get out of people that meet with me in person.

Andrew: That makes sense. Next tactic.

Jared: Sure.

Andrew: What else should we need to do?

Jared: Well, this one is the opposite way. Know when to take a break. So, there’s a couple of ways to think of this one. I’m going to give an example first of for me how I apply this. In my last company I spent a lot of time abroad. Well, initially I worked too much, and eventually I realized, well, gosh, this isn’t the point of it all. So, in my last company I started spending my summers in Barcelona, my favorite city in the world. San Francisco now is where I am, but I love Barcelona.

One of the things they do in Spain is, no, not everybody takes that two hours and goes to sleep or something, the siesta you may have heard of, but they do tend to take longer lunches than we do here in the U.S. It really stuck with me what it was like to be going out with two, three, four people almost every day and have what they call on the menu, del Dia, which is a pre-fixed menu where you’ve got multiple courses. You pay ten dollars, and you get four courses.

The point was you take your time. You do things a little slower, and you get a little bit of depth of relationship but also kind of a change. It’s the fact that there is a pause and a restart to your day. And I loved that. And now I take much longer lunches in the USA, almost never, ever eat at my desk. I hate doing that. I try to . . . Even if I am eating alone, I’ll try to eat in, like, an area that is separate. And that’s an example of how I like to apply this.

One of the ways that I would recommend to users . . . Excuse me, not your users, to your viewers is what is called the Pomodoro Technique, which is the idea of fifty-ten, which is you work for fifty minutes and you take a ten minute pause. This isn’t something I do, but this is something a ton of people that I’ve worked with do and it’s something that a lot of people have written me back and said, “Thank you for suggesting this to me.” And it’s that, if you’re in that zone of focus, you know, it’s impossible to really maintain that forever. Especially as we get older.

And, a really good approach to that is to give yourself fifty minutes to really, really focus on one thing, and a lot of people actually set a timer, a kitchen timer, and then at the end of that 50 minutes they’ll literally time a break. They’ll walk outside. They’ll have air. And they’ll maybe talk to other people, or read a magazine that doesn’t relate. But that transition of your mind, that sort of getting yourself back reset is great.

And I don’t mean the idea of every ten minutes looking at Facebook while you’re at work and thinking that the fact that you do it for one minute ten times an hour or six times in an hour, whatever, adds up to the same thing. It does not have the same value. It’s putting yourself fully present in something completely different. That’s what makes the difference. For me, I tend to do it more once in the day for an extended period, and usually I’ll take a walk at some point in the afternoon as well. But, you know, for other people it’s that ten minutes.

Andrew: I should take a break. I don’t know if you caught that, but my stomach was making hungry noises right there.

Jared: I did not.

Andrew: I look at the mic levels throughout the interview to make sure that side noises don’t come on, and I don’t think when my stomach growls that it comes on camera, or that the mic picks it up, but, man, that happens so much in these interviews. Next, what is the next thing that we need to know to do?

Jared: To do social media and then leave, or to think of it as I like to call it get in the stream and get out of the stream. And that is that you should use social media either for . . . you know, essentially for maintaining relationships, but also for maintaining relationship with your users. In other words, like, it’s either relationships for the purpose of something with your product or it’s relationships for something, you know, for yourself. Just like everything we’ve talked about, there are both sides. It’s always you and your company or where you work. And, I think that social media is important. I think that these things that are going on, I mean we are in such a wonderful world.

But, I’ll give you an example of something where social media was really, really valuable to me. But I wasn’t actually [??]. So, actually, Dave McCourt, to go back to him, I mentioned a minute ago. At one point he tweeted that he . . .Well, I had tweeted that I was looking for a roommate for the Web, which is a conference in Paris that I went to for the first time probably in 2008. And I tweeted about that and Dave McCourt responded that he was looking for someone to share a room with at the same time. We ended up sharing that room together and that was the beginning of our relationship, our friendship. [??] And lots of other things came from that, many, many things.

And I got that as a notification, you know? My phone just went off and said so-and-so commented on blah, blah, blah. And that’s a good notification. I like to know when people are explicitly talking about me or my company. And maybe it’s because I’m not super ridiculously popular in the sense that it’s not happening every ten minutes. If that were the case, no question I would turn it off and I would batch them. But when it’s happening, you know, once every few hours, it is very useful to be able to respond to things quickly; however, I’m not going to be there all the time.

I’m definitely not going to be there all the time and I don’t see any reason to check for things when there are, in fact, notifications that can be really useful. You almost see here that I’ve just pointed out that turn off notifications, but then rely on notifications. The reason for that is because this way you don’t fall into the whole cry wolf thing. In other words, if you actually rely on the notifications, then you’ll pay attention to them when they happen, and then they become valuable.

Whereas, if most of the notifications are just, like, you know, someone on Foursquare checked in nearby, then you’re not going to really pay attention to what they are. And that has to be the way notifications work in your life. Otherwise, they just become someone crying wolf all the time. For me with social media, I’d like to say that, in addition to those notifications, spend five to ten minutes, focus on it, make it your thing. Just like you should do with emails. Spend five, thirty, sixty minutes at a certain time. Focus on it. Get all in. Do it like it’s your job, not like it’s this thing that happens to be there. And write, like, the best tweet. Or respond to the right customer with thought.

Whereas, with anyone who ever responded to something quickly, you probably know that on an emotional case it can be dangerous or even just not thinking a lot, it can be, you know, you might not say what you would have said had you really thought through it. So, instead really give yourself that same focus when you’re doing social media, but then get the heck out there because it’s really just going to pull you in and it’s not going to help the rest of the things you’re working on.

Andrew: All right, I’ve learned to do that. It’s so hard to and I don’t understand when people have, say, tweaked back on their computer the whole day and they get alerts whenever anyone says anything related to them. But I’ve learned, if I spend maybe even five solid minutes just pounding through all those responses, I can feel like, I can give people the impression that I’m there all the time and that I’m very aware of what’s going on and very in the conversation when really, all I want to do is spend, to me, five minutes a day tops. And I do look at different messages that come in for both Mixergy and for me, and, it’s a rare, we often have over a hundred messages a day come in about Mixergy or about me because, because I encourage it, but I still don’t respond more than five minutes a day, maybe ten minutes on Sunday if I decide in the evening, but screw that. That’s not my job.

Jared: Sure.

Andrew: My job is to take care of the people who are coming in for these courses, for the interviews and that’s where I should be spending most of my time.

Jared: So there.

Andrew: All right, I’m looking at the next item here on the list, what is it?

Jared: The next two do relate so I’ll sort of tie them in, but the first one is, to unplug, unplug the internet. I was, interestingly I was actually just at a coffee house in San Francisco in Napa, this past weekend and you know I sat next to this girl and it’s always a good conversation starter to ask them for Wi-Fi key, right, you men that are listening? But I asked, I said, what the Wi-Fi key here is? And she said, I actually don’t know it because I don’t want to know it. And I said, well you should cover your ears because I’m probably going to ask somebody soon what that password is.

We ended up talking a bit about that and she’s writing her thesis and she finds that as soon as she gets online that, you know, the thesis isn’t going to happen, or at least nowhere near to the level of effectiveness. You know, you’ve all probably been in a situation where you’re on a plane and you get a lot done because you’re not able to go into Facebook, you’re not able to receive more email, so one of the tactics that relate to that is to literally unplug. I mean, something I actually do, I’ll since you’re seeing things over there, oh, that’s I’m failing at my camera navigation. Over there you see there’s a couch.

Andrew: Yes.

Jared: I like to spend my mornings over there as opposed to at my desk. So, I actually go to a different spot, I use a different laptop and I don’t turn on the internet and I actually bring up a program called Q-Ten, it’s the same thing as White Room on the Mac, and I just completely unplug and I focus on one thing and it’s amazing. So, unplugging ties in with the next tactic, which is batching, or cone of silence. The idea, how do you create an environment for yourself where you’re doing only one thing?

A lot of people say, the next generation is all about and maybe this generation has all been multi-tasking all their life, but there are lots and lots of studies that support that we are not more productive by doing multiple things. Yes, it’s true that if we get interrupted we’re able to get back on task because we’re sort of, you know, we’re in a world where that has happened, you know. But that doesn’t make it any better, it just means we’re a little bit better at it.

So, it’s like it being ten times bad versus five times bad, it’s still bad, there’s no question that it’s not helpful for us and you need to find opportunities, preferably daily, not just, or at least weekly, but not once in a month or the one time you’re on a plane where you create the opportunity to be either off-line or in some other way completely disconnected and just focused on one thing.

As I mentioned before, with social media, same thing with email, really, really treat it likes it’s your job. People just check email all the time and then they accumulate stuff and they actually never get through it, which is, you think that by checking it more you’re actually better at it, no, you’re actually, if you make it your job and you make it your job to go through every single one of them, like you literally say I’m going to go through all of these, then that’s great.

I mean, email game which is email.ga.me which is the website product by Baden, that’s a product that I use sometimes to go through my email, the one thing that it really does right, it does a lot of cool things, but the real thing I like is that it only shows one message at a time. Which means, and it does it in order, which means that you’re not, you know, picking and choosing which person to respond to because that’s a good way to never get through everything is to not have an order.

Andrew: And the cool thing about the email.ga.me, I believe is also it has a timer which keeps track of how long you’re spending on each message and it gives you points based on how quickly you respond and handle messages and when you respond and handle messages and when you respond, there’s a little message on the bottom that says, ‘Forgive the short response, I’m playing the email game,’ or something like that which keeps people, hopefully, from feeling hurt. Apparently some people feel hurt when they send you a long email and they get just a two word response. I feel blessed when someone does that to me.

Jared: I’m glad to hear that first off all those components that are working for you. I’m all in it for the productivity side of it. You’re using all the little pieces of it that make it fun. So yes, hopefully, whatever it takes to incentivize you to use it. I think it’s a great tool.

Andrew: You know I actually gave up on the email game. The few features that it didn’t have that I relied on and I forget what they were.

Jared: They just added them last week.

Andrew: Oh did they?

Jared: Auto-complete, they just added support for attachments. It’s funny because if there’s one company that’s in the exact same space as what I do for a living, it’s them. So you could argue they’re a competitor, but I love their product, they’re great and their product plus ours, I believe, is the solution. The two go together really well, but I do really love what they’re doing. The email game, all those little things that probably bugged you were, for the most part, recently fixed and they’re a great group of guys.

Andrew: And David Coors [SP] is an investor in both companies?

Jared: Yep.

Andrew: All right. Next one. I’ll let you say this one, it’s got an interesting title.

Jared: Know Your Body. There’s different ways to be productive. One way is things that are process. There are the things you do. There’s the person you are and then there’s just the chemicals. There’s the fact that there’s a huge role in what you consume or how you spend your day that plays a big role in what you accomplish. So for me, for example, for years I had no energy after lunch. It’s funny because I used to work from home. I no longer do.

One of the things you’ll find that is a downside of working from home and maybe some other people can relate to this, is that you actually can go to bed. I mean you can actually go to your bed and lie down on it for an hour. I’m not saying you shouldn’t take a break, but preferably at 2:30 in the afternoon, you don’t want to do that. That’s the ideal, right? At least for me, I prefer to work during, not necessarily during normal hours, but ideally during business hours I’m awake.

What made a big difference for me was to recognize that when I eat carbs during lunch, I got tired afterwards. Whereas when I ate more protein during lunch, I was a lot better off. Another thing that I realized is in the mornings I have a lot more energy just naturally. That doesn’t mean I like getting up. I hate getting up in the morning, but once I do I’m on. Whereas in the afternoons, I was really tired.

So there are two things that I do about knowing my body. One is considering what I eat and when I exercise. So I try to run every day and I try not to eat carbs before or during lunch. In the evenings I often will, but in general I try to do a lot more with protein for breakfast and lunch. Also if you eat more protein for breakfast you’ll find that you’re not hungry at 11:00 at all. Whereas if you have cereal or a bagel, there’s a good chance you’re going to be hungry in a few hours. So those are two of the things.

The other thing I do is that I try to schedule my day around that rhythm. I mentioned that I head over to that couch in the morning and I try to do something creative or thought intensive. That’s because that’s when I’m best able to do it. Whereas the things that are just pushing stuff forward, like responding to things that my team needs or having meetings with people. If I’m in a meeting, I’m going to be awake. That’s not that hard. If I have to write a blog post, I’m going to find other things to do if I’m tired because it does take concentration, at least for me. I schedule my day around that.

If you were to go to my tumble page, which I use for scheduling, calendar stuff, you would see that almost universally the mornings are not available. I put a little spot in there occasionally for people that are in different time zones, but generally speaking right off the bat, my mornings are not available for scheduling meetings, ever, and it’s because that time is for myself. Will I occasionally schedule something there? Sure, but I’d like to start off by applying the heuristic of I don’t schedule meetings before lunch.

So that’s all about knowing your body and your rhythm.

Andrew: You know what I almost hate to admit that I have a body. I like to think that the whole thing is just like a machine that I don’t have to think about what I feed it or how I feed it. That I could almost ignore it. Just feed it anything and let it be a conduit for moving, acting out my brain’s wishes, but it’s true. My thing is I go and I get potato chips sometimes. Well I’m going to go and get some potato chips. It’s going to make me feel better and some soda and I’ll do it and I just feel exhausted afterwards. I just have to accept it doesn’t work for me. On the other hand, running into work really does. I’ve been running into work and you and I share an interest in running. I run into work, I have a membership at a gym nearby. I shower at the gym and then I walk into work and it just feels great and it takes me just a little bit longer than the metro here.

Jared: That’s wonderful. What happens, how much do you like to run? Every day, or?

Andrew: do three, four a week. How many do you do? You do every day, it seems like. Right?

Jared: We got a dog, so that helps me, I don’t want to feel guilty. So I probably do about five days a week.

Andrew: Five days a week, run with the dog. How far do you run with your dog?

Jared: She’s been, she’s been getting tired lately. I wonder if she’s getting old, but we’ve done, you know, fifteen to twenty miles together. Typical mornings, you know five to eight.

Andrew: Wow. What kind of dog can do fifteen to twenty miles?

Jared: She’s a mix, she’s a mostly Border Collie, that was what her mom looked like. I got her from a shelter, but Border Collie and Pit Bull, she just looks like all muscle. She’s about fifty pounds and she can jump many feet in the air to catch a Frisbee. She’s a real athletic dog and it’s been great, so yeah, she’ll just keep going.

Andrew: I should try running with my dog, but I’ve got a Jack Russell mix and I remember running through Los Angeles where everyone’s very image conscious, and friends would see me running through a lane with this like, little dog, and it looked ridiculous and I try not to care about stuff like that but it looked ridiculous. This was a lot of work, the dog kept wanting to pee on stuff along the way.

Jared: Female dogs, they don’t pee as much.

Andrew: Ah. I got a male dog, you want to mark every friggin’ thing, I mean everywhere. All right, the Pen Ultimate Tactic, what’s that?

Jared: The Pen Ultimate, probably, well these next two, I think, are the most important. They’re a lot more subjective, they’re not specific things you do. Be remarkable, no productive. Almost everything that I’ve done that’s really made a difference, it wasn’t on my to do list. It wasn’t a response to an email. It wasn’t something that I had to get done because I was being paid to do something. It’s like starting your business is the classic example of this, usually people understand that starting a business is not something they were told to do, but it’s probably going to make a difference.

Well, it’s not just that, it’s at various points in the company or in your life that you get an opportunity to do something that is going to make a really big impact and it’s not going to come from your task list. So, it’s, think about the idea that it’s OK, you know you mentioned that you have all these emails that are in your inbox that you interestingly called the folder, you were thinking about calling it Bankruptcy which implies that you’re probably not going to respond to them.

The idea of accepting the fact that some things will slip through the cracks is perfectly fine. It really is. It’s OK that you’re a week or two late for a person for something that they don’t need that urgently. It is OK to be late if it’s at the expense of an opportunity to do something great. To really do something remarkable. So, one of the classic examples that probably changed my life the most was this, you know, after I read the “Far Work”, which was a good book, in its own right, it definitely made an impact on me.

But what I actually decided to do was, my last company, one of the things we did was we automated a lot of stuff at Microsoft Office and the spreadsheet in the book for our work week, the Dream Line spreadsheet was just, it was severely lacking shall we say. So, I contacted Tim and I said, hey you know, we could do a better job, are you interested? He said, you know basically sure, I mean we had some back and forth. So we built what ended up being the Dream Line spreadsheet that’s now part of his tool series and it’s in the book. You know, I still get hundreds of click throughs to that article, to the Dream Line spreadsheet on my blog, every single day.

And it also, of course, links to AwayFind, because you know, people that are into Far Work are definitely into my product. It was just an example of something that I was, you know I didn’t get paid to do it, but it has the, it’s probably had the highest return investment of anything I’ve ever done. Similarly, you create a video that again, you’re not supposed to do, you don’t have to do, and it’s true some of these things are going to be duds but for better or worse, I feel like there’s been sort of three categories. I’m doing something in response to something, and those have varying results.

There’s the things where it’s like, oh I was told that I should make a viral video and I’m going to spend 30 hours on it, I’m going to do it, and like and it’s maybe that will work and maybe that will be a dud. But the things that I’ve been like, you know what this is something big, this is something I really, really want to accomplish. I’m going to probably put a hundred hours into it, and I’m going to really give it my best. For better or worse for me, while they may not have landed me on NBC or something, I’ve had really good results with all of those things.

Like I wrote an article for Life Hacker that ended up being, I think, maybe 2,000 words. It was the definitive guide to Outlook versus Gmail, and to this day if you search for Outlook versus Gmail, it’s the number one result and it made it on the front page of Digg and again, like those two things that were in my case, one of them was writing and one of them was designing and automating, but those two little projects which nobody told me to do, which happened to be really a lot of work were by far the most valuable things that were little side projects for my work.

Really consider what it is at the end of the day that you want to accomplish. Whether it be just the critical path for your company or if there’s some special thing. Some really big thing that’s just going to make a big difference and find a way to do that instead of just getting through your task list, because being responsible is not going to get you big results. I mean it’s a part of it, it’s necessary, but it is not sufficient.

Andrew: I’ve found that in my own life that the more productive and organize I am with all the other stuff, the more free time I have to really enjoy doing the remarkable work.

Jared: They do go hand in hand.

Andrew: And it is a little hard, but also very satisfying to say shove off to all the have to’s and do the thing you want to.

Jared: Yeah.

Andrew: All right. Do you want to talk a little bit about choosing the right people in your life, too?

Jared: The last one. So any time I’ve ever made a big, big shift. I imagine some of your viewers, maybe they’re not working for themselves or they haven’t started that company or their product or project and they’re looking for a way. When you’re an individual trying to make a jump and to do something, inherently that requires a lot of self-motivation. It’s really, really tough to do that. Even with all these productivity tools out there. For me, the biggest, most effective way to make a big life shift has been to change the people that I surround myself with. All the studies have shown that the five people you spend your time with most, are the biggest indicator of how you, yourself are going to be in terms of how much money you have, how you dress. Just all elements of your style and everything. There’s a lot of osmosis that happens from the company we keep and there’s a lot of motivation that comes from that.

So an example for me, I was running a consulting business. I ended up running it for eight years. I’d say probably five or six years into it, I was realizing that it wasn’t going to get me the results that I really wanted from my life. I wanted to make a bigger impact and reach more people and that was partly the genesis for Awayfind, but partly the genesis for a big transition. This time it wasn’t by design, but I started getting involved with certain people online. I started talking to them regularly and I started having calls with them regularly. I say online because at the time my friends weren’t entrepreneurs and they weren’t big names in social media or they weren’t direct marketers.

These are little components of what leads to building a business, a product business. I started surrounding myself. For example, one of those people was Clay Collins. He and I were both making some big jumps at the same time and it was really, really motivating to have calls with him probably every week or so. He and I aren’t talking all the time now, but it was a big motivation to me to have some people like that, that were around me that wanted to make a big change or they were already there. What I actually ended up doing, I created a mastermind, one that you were probably familiar with. If you guys aren’t familiar with masterminds, it’s the idea of have a group of people that get together maybe every week or around that frequency [??]

Andrew: Can you do what? I’m sorry, I’m doing something very rude that the audience won’t even know about. I’m pulling up Clay Collin’s website as you’re talking about him, so that I can follow along, but I didn’t realize how much it was going to slow down the Skype connection. There it’s all loaded up. So you were starting to explain what a mastermind is. Can you take it up from there and tell us how you created yours?

Jared: Oh sure. So a mastermind is a group of people that hold each other accountable that work together every couple weeks or every week. It could be just one person that you have a mastermind call with, it could be a group of around three to five people. The idea is that they get together for an hour or two. Hopefully face to face, but a lot of people do it online. The idea is you do this regularly, you hold each other accountable. Especially when if you don’t have two co-founders or something and you don’t have something to hold yourself accountable to. It’s really hard to stick to things.

Both from you don’t necessarily know what to do perspective as well as you’re not holding yourself accountable to that. So this whole idea of choosing the people in your life is a combination between the people you surround yourself with and then just start becoming like them because you see that’s what those people can do. As well as the people you might specifically say, these people are struggling through a similar thing and I want to be good in their eyes, but I also want the motivation and the accountability and I want to know that I’m not alone.

For a slightly random tangent, I’ve been reading a lot about the psychology of games and the ones that work. They talk about four personality types, the things that are attracted to games. There are the achievers, there are the explorers, there are the killers and there are the social people. So, achievers, you know you want to like get to a higher level. There are the explorers; they want to learn everything in it.

You know in Zelda, there are the killers, you know the first person shooters and such. And there’s social and you see the social games that we have today, you know the things where you have to work together at once. And when you start reading into this theory, you learn that, maybe actually, we’ll ask you a question Andrew, if you wouldn’t mind. Take a guess, which of those four things is the most common to find in a person? In terms of like, if you’re building a game which of those things do you think you have to design for?

Andrew: I’m guessing if it’s a game that achiever is the one thing that’s most common.

Jared: OK, it’s not. It’s by far social.

Andrew: Social?

Jared: By far social. Social is by far the most motivating thing, so almost, I don’t have the book right in front of me that I was reading from this, social is kind of like the 90%, like everybody has that, so if you were to look at World of Warcraft, or something, in your Guilds, yes people want to all show at 7:00 p.m. and to win whatever it is their fighting for and yes, they want to get to that level 70 or whatever happens to be for the achievement. But really, what it comes down to is they promised a bunch of people their going to be there at 7:00 p.m. and they don’t want to let them down.

If you were to look at studies about people like trying to lose weight or something, and you know it’s sort of like, oh who shows up most at the gym wins a hundred dollars. Like those things don’t work. However, if you put a group of people together and say our groups going to compete with your group, and you’re the one that might hold your team back, you’re extremely likely to show up.

Andrew: I see.

Jared: You know what I’m saying. So, anything you can do to tie social to things. Now I mentioned this because it’s actually the reason why it’s hard to go out on your own because you’re not being held accountable, you don’t have to show up. So, things you can do to push yourself in that direction. Mastermind being one example, obviously hiring people being a great example. And of course, the people you surround yourself with, you’re not a failure in their eyes, right. Anything you can do that changes the people in your life and yes, the people who are reading this really can make a decision about who they chose.

They can start by writing to each of you, or writing to other bloggers and saying, hey you know, we should chat and like I’d love to just take you out to lunch or whatever. Hopefully, you start seeing these people regularly and eventually you have a different group of friends, it really doesn’t take a long time. And all of a sudden you’re going to become like the most successful one that’s there. It will be, it’ll make the biggest impact on all of these kinds of things.

Andrew: So you started the Mastermind group that I joined when I first got here to DC but you were never in the meeting.

Jared: I’d moved, so you moved to DC.

Andrew: So, soon after you came up with the idea that we need to do this, you moved out?

Jared: Not soon. So, it’s interesting, so I was.

Andrew: And then I’ll tell you what happened to the group after you said it.

Jared: So, probably two years ago, I started a group. I actually won’t say the names. I started a group with four or five of us that met in D.C. for a couple of hours at a restaurant and the group went for probably a year and a half, well before you were around because you were on the west coast and I guess you were in South America. I’d say the group went really well, as a matter of fact, I was talking to one of those people, the one who you know, just yesterday about the group and it turns out that almost everyone’s moved. I was the first to move, which is probably what you’re going to tell me is that the problem with the group is that everybody’s moved, at least the physical presence part of the group. But, all of those people have gone on to amazing things. One of them is.

Andrew: Can I give the names of the people of who I, at least, got together with, because I know it changed after you left, or is that bad to give the names of people?

Jared: I don’t know if we want to do it in the video, depending on what you want.

Andrew: I’m OK with it if you are. You’re not, OK, so I’ll give.

Jared: I just don’t know that they’re OK with it.

Andrew: Oh, sorry, you don’t know if they’re OK with it. So, here it is, I’ll say it. One of them ended up getting funded by TechStars and ended up moving to one of the TechStar cities. Another ended up becoming a principle at one of the major incubators. The third one got moved out and got funded by one of the major incubators. So it ended up really doing really well for everybody in the group.

Jared: Every single one of us, yeah I could’ve said that, but I just didn’t want to say the names.

Andrew: Yeah, I wanted to say the names because they’re good friends and we used to meet at just the Matchbox Pizza which is my favorite pizza, there’s a wait forever to get a seat but once you’re in there it’s got fiery pizza which is terrific and it was a really good group. Actually, they’re the ones that kept pushing me to say, look Andrew, you’ve got this premium membership, if you don’t talk about it, we’d like to know about it.

One of them said, I signed up for it because I found out about it and you just do a terrible job of telling people how good it is, so at the end of my interviews I’ve now started doing it and they push me to do even more and it’s really helped a lot. So, it was a great group and I’m glad that you put it together and I’m glad I got invited. Let me ask you this, I didn’t give you a chance to talk about it earlier, but what, I’m going to say it this way in a really smart-alecky way, what’s so great about AwayFind.com, your company?

Jared: What is so great? I mentioned in the very beginning that we lose about a third of our data interruptions. We’re the only product that is really solving that issue. We’re helping people get away from their inbox.

I mentioned you should batch your time. You should focus, you should create that cone of silence where you’re really focused on your email but only do it for specific periods.

What if you’re going to miss something? What if you’re worried about that one message from the investor that’s coming in with a partner or your wife or whatever it happens to be. What our tool will do is it will notify you right away within 15 seconds when that mail arrives. So, we’re helping people to get away from their inbox.

Two things happen with our product. One you spend less time in your email. Two you get to be more responsive to the people and the topics that matter most to you.
That’s what we’re working on. I think it’s kind of fun.

Andrew: The idea is that instead of me checking my inbox every minute, if Brad Felt happens to email me and say, “Andrew I’d like to do that interview you’ve been asking me for.” Actually he said yes.

Dave McClure forever has been saying, “Yes.” Things don’t work out, but if he finally sends me an email saying, “Andrew ready to be on Mixergy, it’s time.” I’ll get that alert.

How do you know I care about Dave McClure, Brad Felt, Jared Goralnick and a few other people more than everyone else in my inbox?

Jared: Interestingly, Brad Felt and Dave McClure may or may not be the ones that trigger that alert for you because those are important messages for you. Those are things you don’t want to miss but it doesn’t necessarily matter that you get it right now.

At least, with your interviews they’re going to be four days later or seven days later.

Andrew: That’s a good point.

Jared: Those messages don’t matter now and you might feel better getting those things right now. What we’re more concerned with is the timeliness of a message not the importance overall which is a big difference between our Priority Inbox and our TOOL. Of course we’re taking things out of the inbox so we’re very different from Priority Inbox.

We know this in a few ways. One is that we tier calendar. If you have a calendar appointment with one of your interviewees and they email you, since you use Calendars this is actually perfect for you.

Just by the virtue of the fact that they’re on your calendar if they email you within a set amount of time, for instance an hour or four hours before the appointment, that will turn into a text message or a push notification on your [??].

That’s one way we magically know that the thing is timely. Another way is we have plug-ins and we even had a gadget for Gmail and Google Apps Marketplace where you can just say, “Follow this topic or follow this sender,” for the next week or month or year or forever I guess.

You can always indicate at any point with literally one click that something matters to you. You can do the same thing on your I Phone. You can be sitting at lunch and you could type in real quick, “I’m waiting for this for the next 90 minutes.” This way if that one person emails you a special alarm will go off of your phone so that comes to you.

Over time we have a lot of algorithms. That’s really the main thing that my six, seven engineers are working on is really making it so that it magically knows when it matters to you right now.

Right now, it’s a lot of rules that are easy to set up but in the future it’ll be a lot of magic.

Andrew: I know you know a lot about email because you are the cofounder of Inbox Love an annual conference on the future of email. You’ve also done a ton of other stuff that we didn’t even get a chance to talk about.

The productivity tips you gave our audience here today enabled you to launch and sell SET Consulting, raise money for Awayfind and at the same time cofound Inbox Love, cofound Ignite DC, found Bootstrap Maryland and many other things that are on your LinkedIn profile that I don’t want to regurgitate.

I will say this, thank you for doing the interview.

Jared: Thank you.

Andrew: Thank you for teaching our audience.

I’m now actually looking at an inbox that has a few emails from people who are saying, “Thank you for this interview.” or “Thank you for that interview.”

Guys I appreciate it, and I want to know the results from those interviews. I love that now people send me screenshots and I’ve been telling them that I want to know the results but don’t forget to also thank Jared or any other interviewee directly.

If you’ve got any result directly from an interview send them a thank you note and say, “Hey, I’ve got it.” Or if you think you’re life is going to be impacted by what you’ve learned from an interview send the person an email and stay in touch with them.

Jared and I first talked to each other maybe a year or two ago. A relationship just starts off with just a thank you or some point of contact that doesn’t require any action and in time will build up into something significant.

I keep proselytizing this because it is important to you as the entrepreneur who is listening to the interview all the way through. It’s the business person or as the human being who’s listened and learned to the full interview.

Go and do something with it and also connect with the person who taught it to you and say thank you. I’ll start first by saying, “Jared thank you. The website is awayfind.com, and thank you all for watching.

Jared: Thank you so much, Andrew.

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Who should we feature on Mixergy? Let us know who you think would make a great interviewee.